Won’t let me create account
It is not sending the code needed to create account. Resend attempted, 10 minutes later, attempted again but it said must wait 1 minute between attempts… do what? Isn’t ten minutes over one minute? I am just trying to link up with my sisters frame.
App problems
Frame is good. But can’t get the app to work.
Love the frame, app is impossible.
This frame is amazing but you can’t utilize the frame without the app. The app works maybe 40% of the time. Some days I can access my frame through the app and other days I can’t. There have been 0 updates for this which leads me to believe no one is troubleshooting or updating the application. I would recommend getting a different brand frame if you are interested in that type of product. I wish I would have got a different brand with an app that works. The ratings speak for itself.
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Wish I had not purchased
Got a new phone, is not compatible, tried to do with my iPad, all it will do is cut it off and on, no longer to add photos. It asks me for frame I’d, put that in and say OK, then it continually asks for it.
Horrible app but frame works
This app has given us nothing but problems.
I purchased 2 frames about a month apart - 1 for my grandma and one for my MIL both of whom lived more than an hour from me. We were able to get 4 additional people logged into my MILs frame and 3 people logged into my grandma’s. We were given an email address for each as well which was distributed as desired but I’m not sure if anyone used.
I am the owner of both frames and can not log into atatat via app, and I haven’t been able to for years. I tried creating a new account but the app freezes and shuts down. Or doesn’t send me codes via email or phone number. It’s absolutely worthless. No one can access the frame from their app anymore.
My grandma passed away and we wanted to pull some of the photos from the frame for her funeral. We had to buy a USB drive and export the photos manually from the frame because despite MANY people having downloaded the app to send photos to the frame at some point, it no longer works for anyone. Extremely disappointing. Can only add photos via USB drive in person now. Defeats the whole purpose.
I tried calling customer service and talked to someone that was simultaneously telling their child to go to bed. He said he’d fix things and hung up. Yeah, um, no.
Do not download.
I purchased 2 frames about a month apart - 1 for my grandma and one for my MIL both of whom lived more than an hour from me. We were able to get 4 additional people logged into my MILs frame and 3 people logged into my grandma’s. We were given an email address for each as well which was distributed as desired but I’m not sure if anyone used.
I am the owner of both frames and can not log into atatat via app, and I haven’t been able to for years. I tried creating a new account but the app freezes and shuts down. Or doesn’t send me codes via email or phone number. It’s absolutely worthless. No one can access the frame from their app anymore.
My grandma passed away and we wanted to pull some of the photos from the frame for her funeral. We had to buy a USB drive and export the photos manually from the frame because despite MANY people having downloaded the app to send photos to the frame at some point, it no longer works for anyone. Extremely disappointing. Can only add photos via USB drive in person now. Defeats the whole purpose.
I tried calling customer service and talked to someone that was simultaneously telling their child to go to bed. He said he’d fix things and hung up. Yeah, um, no.
Do not download.
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