Software that fails the hardware
This product line is proof that superior hardware cannot make up for poor software. This app is maddening and completely inconsistent in how it behaves. Navigating even a simple 2 camera set up is an exercise in frustration. Spend more time trying to navigate the feeds than actually viewing footage. Awful. Even worse considering how much we spent for the entire set up.
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Subpar
The cameras are good. The app is terrible. The user experience is not good - menus are hard to navigate, settings are hard to find and not logically laid out. Login problems are persistent.
NOT user friendly at all
I spent all this money getting cameras installed around the exterior of my property and I’m finding the data from them is almost impossible to access. Even the tech who helped with the installation had real trouble figuring out how to access different features. The help articles are useless unless you are an IT pro and the hoops you have to go through to find anything or to change settings makes it very difficult or impossible to use. I am so disappointed when other apps for services like Blink are so easy to navigate. It makes me really regret the entire purchase. I would avoid like the plague.
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Last update rendered this app and camera system unusable
This used to work great. Camera system came with new construction house as a pretty cheap add on. Should have waited and installed my own. Thank goodness I have a Ring system as well. The last update to this app has made it totally unusable. Alerts never come, when you try to view recorded events it just skips ahead making it inaccessible. Sad part is, this app used to work. The update they did a few months ago ruined it. Developer doesn't respond to anything. Garbage company, tech, and app.
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App is garbage
IC Realtime has trashed this app. I have talked to support and they have no idea when they will fix this. App crashes. Been like this for more that a month now. If I could give less stars I would. Can’t believe a technology company would not address this in a timely manner.
