Review
All is well with the app but it has now become a big headache to login using mobile phone. And also to pay. Both cases if not resolved I will find another app to order vegetables from
Overall good
Overall good, app crashes at times
Best for online fruits and vegetables
Simple app, easy to order, good products and service
Buggy app but reasonable prices
Love it only for their pricing and quick delivery. App is very buggy. My old cart is still saved, sometimes charged for old debits without prior info.
Services needs to be improved.
Minimum amount of order for getting free delivery is around 600Rs, which is too much. Sometimes they don’t have product but they accept it and then don’t deliver by refunding in app wallet besides actual mode of payment which is annoying.
Average quality, worst customer service
It’s a hit and miss experience with Atcost. The fruits and vegetables are sometimes of decent quality. But sometimes they send bad quality stuff and when something like this happens, the customer care is non-existent. Neither do people answer the phone, nor do they respond to emails or feedback registered on the app. Overall it’s not a good experience and it’s better to order from your local shop. Atleast they have a two way communication.
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Return and refund amount is dicey
When I return a product they hardly return the full amount
Excellent Quality and reasonable price
I have been ordering since lockdown and the quality of vegetable has been consistently good.
Refund back to original mode of payment
Like all other vegetable shopping apps; refund should be back to mode of payment.
Lack of availability if product should get deducted before payment.
Lack of availability if product should get deducted before payment.
Wrong payment due
Every time I pay full amount but next when I try to pay for my order, it always shows some amount as pending payment from previous order. What is this bug???????
Money not refunded for the item returned
There needs to be a customer care hotline. The store numbers that u share never seem to answer or help. And the procedure of money refund for returned item should also be clear. Last time I returned muskmelon. The money never credited in my account
Good quality though limited items
It would be nice if the range- especially of pulses and packaged items is expanded
Ethics
ThiS site has started missing items for the supplies which are prepaid.
There after they make you run around from help desk to various individuals.
Some of them promise to make good the deficiencies in an hours time but take no action.
Very very disappointed
There after they make you run around from help desk to various individuals.
Some of them promise to make good the deficiencies in an hours time but take no action.
Very very disappointed
Upi payment
Upi payment never goes through , this is the 3rd time I have done , the payment gets debited from my UPI wallet it never gets posted on AtCost & I have to raise complaint every time to get it resolved
Fruits and vegetables
Have been buying the above items from outlets in the city.
After a long time ordered online.
Hope to get fresh vegetables as we get at outlets.
Thanks
After a long time ordered online.
Hope to get fresh vegetables as we get at outlets.
Thanks
Delivery delayed
While during the time of pandemic one can understand the shortage of manpower, but please give delivery time as per slot availability and stick to that time.
you can’t give a time and then deliver 24 to 36 hours later. These are vegetables
you can’t give a time and then deliver 24 to 36 hours later. These are vegetables
Quality stuff but missing items from the order in every delivery
I have made two orders so far and in both deliveries, one item was missing which is fine untill the amount is refunded. In the past order the refunds were not made despite series of follow-ups. The customer agents are rude and they have no answer for the unnecessary amount deducted for something marked as excess (not sure what that means)
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Check the weight of vegetables sent .
Please note that the weight of vegetables are generally less . It is the trust on which we order vegetables online . We are unable to check the weight of material delivered .
Please look into this
Regards
Sg
Please look into this
Regards
Sg
App needs improvement
Following would make user experience better:
-Saving the card details for faster payments
-Clearing the cart instead of removing each item individually
-Segmenting fruits and vegetables
-Saving the card details for faster payments
-Clearing the cart instead of removing each item individually
-Segmenting fruits and vegetables
What a helping app in times of pandemic
Atcost is doing a great job by providing its services at a reasonable cost and good quality grocery, fruits and vegetables
