Atly User Reviews

Customer Experience

Positive experience33.6% of reviews
Neutral3.4% of reviews
Negative experience63.1% of reviews

~ Based on 444 written reviews from the US App Store.

What users say

Is Atly Safe?

Atly – Know where to go appears safe based on user ratings. AppsHunter Safety Score for Atly is 89/100.

This assessment is based on 399 user ratings, with an App Store average of 4.5/5.

Safety Analysis

86.7% of ratings point to a safe experience
2.3% of ratings suggest some concerns
11.0% of ratings point to a risky experience

~ Based on 399 App Store ratings for Atly.

Is Atly Legit?

Atly – Know where to go appears to be a legitimate app. AppsHunter Legitimacy Score for Atly is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Rip off

Was excited to use this app until I saw they charge $15 a month to use it. Subscription based services like this are the downfall of modern society. Do not download this app.

Gluten free options

This is my go-to app for finding gluten free options in Berlin! Love it!

Response from developer

Go-to is a big word, and Berlin is a good city to earn it in. Really glad Atly is the one you open when you want to eat out there.

Best resource out there

This app has been a godsend for finding safe places for our Celiac daughter. Great when we head out of town which is always the biggest challenge. Love how we can see the level of safety a restaurant offers, and people’s feedback on their personal experiences. Customer support also worked hard to correct a subscription access issue I had.
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Response from developer

Your daughter having somewhere safe to eat in a town you don't know is the version of this we care most about getting right. Thanks for saying so.

A Celiacs best friend

This app has helped so much especially when traveling. I was able to find locations during our road trip and the town we traveled down to. This makes it a bit easier to plan and look ahead instead of scrolling through restaurants to find nothing for me. Highly recommend. I’ve already told my gluten free friends about it! You can also rate places yourself and usually find the menu when you click on the restaurant. Very easy to use.
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Response from developer

Planning a road trip around what you can safely eat takes real work, and seeing the towns ahead before you arrive gives some of that back. Safe travels on the next drive.

Excellent

Fantastic customer service! My subscription had expired and I was having trouble renewing it. Contacted Jessica at Atly who got onto it and resolved the problem immediately. She was super helpful and great to deal with, a real person and not a chatbot! Really recommend this app - as a coeliac it is invaluable. Thanks Atly 5*****
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Response from developer

Getting that renewal sorted with you was a pleasure, and it's kind of you to say so here. As a coeliac you know better than anyone what eating out takes, so hearing the app is one you'd recommend is the best thing we could read.

Not for allergies

This app does very little for those with celiac disease. There is very little information about most restaurants in an area regarding cross contamination. The Find me gluten free app is superior.

App save me every time

awesome app, very accurate

Great on a road trip

Used the map while driving through a small town and found a bakery recommended by several other users. The hours and directions were right there, so we could stop without much planning.

Response from developer

Thank you so much, this made our day. We love hearing that Atly helped you find a great spot on the road, safe travels and happy eating.

Super Beneficial!

I was lost when I was first diagnosed over a month ago with Hashimotos. I’m a foodie and love to go out to eat anything & everything!!! This app is still making this possible despite all my restrictions. The tech department is also extremely helpful!

Response from developer

Kimi, this made our day to read. We're so glad the app has made eating out easier since your diagnosis, and it's great to hear our tech team took good care of you. Thanks for being part of the Atly community, happy eating.

The details actually help

The colour-coded pins gave me a quick shortlist, then the restaurant notes answered the shared-fryer question. Much more useful than scrolling through vague Google reviews.

Response from developer

Thank you so much, Dierdre. We're glad the color-coded pins and restaurant notes made finding a safe spot easier than digging through vague reviews. Enjoy exploring with Atly.

No backup dinner

Used it in Chicago and the emergency protein bar stayed in my bag. Found a proper meal in minute

Customer service 10/10- not some AI bot

The subscription fee is worth the real person you talk to when using their customer service. I use this app a lot on trips and around my city and I 100% say that the money is worth it as a celiac who has major FOMO when eating out.

Response from developer

Thank you so much for the kind words, this means a lot to us. We're glad we coukd help and that Atly makes eating out on trips a little less stressful. Safe travels and happy eating!

Great for streamlining options

Love this app and use it everywhere, in US and internationally. Always points me in the right direction, no guessing.

Deceptive Marketing

The ads that I got for this app advertised an easy way to find coffee shops with WiFi and good study spots. I was surprised once downloaded that not only is this not a feature, but it’s an app to find gluten free restaurants. A huge bait and switch and blatant false advertising

THIEVES

THEY STEAL FREE INFORMATION SUBMITTED TO FIND ME GLUTEN FREE APP !!!!!!!!!!

Refund me thieves !
The developer of this app is a FRAUD, a THiEF.
They STOLE 100 DOLLARS out of my APPLE WALLET for their FRAUDULENT SUBSCRIPTION that I NEVER even accessed for a YEAR!!!! I contacted an attorney and he is willing to make this a CLASS ACTION LAWSUIT AGAINST this FRAUDULENT company. !!!!!!
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I can’t figure out how to use the damn thing

First, this app requires a costly subscription. Second, it’s so buggy, it’s completely useless. I can’t figure out how it’s even supposed to work.

Actually enjoyable

Finding gluten-free food used to feel like another chore. This app somehow made it fun again.

More than a map

I expected a list of restaurants. Instead, I got the context I actually needed to decide where I felt comfortable eating.

Not worth it

First, it has the dumbest sign in procedure. I should have know better, but I paid before I really experienced the app. Once I managed to get through a horrible UX experience with logging in, I searched dog friendly restaurants in Chicago-and the results were horrible, I know the restaurants in my neighborhood that have patios and allow dogs-and the list that came up with was ridiculous. Now I'm going to have spend time figuring out how to get my money back-ugh!!!!
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Response from developer

We're sorry about the rough start, Liz. Sign in, and the search results you saw shouldn't have been that frustrating. Please email support@atly.com with your account details. We can help sort out a refund and look into why those Chicago results were off. Thanks for the detailed feedback.

Didn't know what I was missing

I thought finding gluten-free places was just something that had to be difficult. Turns out I was making it much harder than it needed to be.

Response from developer

Thank you so much for sharing this! We're thrilled Atly made finding gluten-free food easier for you. If you ever travel, don't forget to check coverage in your next destination too!