Ripoff
The machines are terrible! They never actually clean and most of the time they are “not working”!Hercules is a ripoff scam. Several times they take money and don’t run. I ask for a refund and never get one.
Practical
Better than using a card
Not terrible, but…
I have not had the same negative experience the other reviewers report, in some cases because I believe our laundry room is configured correctly (e.g. default for a dry cycle is 45 mins, not the 5 minutes another reviewer has to deal with.) That isn’t controlled by the app but by the machine. The app works fine for me for most of the major capabilities it is supposed to offer.
What is a huge disappointment is that the “laundry room” feature that is supposed to provide the status of the machines in the room is totally worthless. It always reports that all machines are open, even when all of them are in use. I live on the top of a NYC building, and our laundry is in the basement. It would be so cool to really know whether I need to schlepp the laundry down or whether I should wait until the room has more open machines. Please fix this.
What is a huge disappointment is that the “laundry room” feature that is supposed to provide the status of the machines in the room is totally worthless. It always reports that all machines are open, even when all of them are in use. I live on the top of a NYC building, and our laundry is in the basement. It would be so cool to really know whether I need to schlepp the laundry down or whether I should wait until the room has more open machines. Please fix this.
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Easy to use; room status not working
The app is easy to use and generally works well. But the recent “room status” feature addition does not work. I see “0 of 0 available”. Would be a great new feature if it actually worked.
Fail
I have these washers in my building and non of the codes work the cva box is always down this is just disappointing
