Paying for dryers needs improvements
Starting a washing machine isn’t that bad but starting a dryer is terrible. Instead of letting the user select how many minutes they want their dryer to run, you have to add 5 minutes each time. Now that’s fine but the starting default is 10 minutes, it’s pretty rare anyone is using a dryer for 10 minutes. Why can’t you let the user select how many minutes they want the dryer to run in multiples of 5? Instead, adding time is a SEPARATE transaction that takes forever. On top of that, once you get to 30 minutes, adding more time always fails and you have to reconnect to the machine. It’s so complicated for no reason. Instead of sending multiple SLOW transactions for a single machine, you can send ONE. Such poor and lazy design.
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Maliciously Designed App
This app is designed to take your money and make it impossible to get it back should you encounter an issue with a machine. I requested a refund for a broken machine (didn’t start after accepting my money yet the timer on my cycle counted down anyway.) The app has no way to track status of such requests, which adds to the frustration, though it feels extremely intentional to obscure such information and make it difficult to track. All in all it’s clear that this company intends to make it VERY difficult to get your money back should you encounter a legitimate issue and hopes its users will lose a war of attrition. Furthermore, when trying to submit feedback through the app’s feedback page, hitting submit just logs you out of your session… I’m a mobile dev, at best this is an atrocious bug, at worst it is straight up malicious design. If you’re a resident of a building using Hercules for your laundry STAY AWAY from this app at all costs. In fact, you’re probably better off paying for a wash and fold service…
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Great App with a Couple of Suggestions
Overall, I’ve had a great experience with the app. It’s easy to use and has been reliable. I understand that occasionally asking users to re-register their debit or credit card is an important security feature, and I appreciate the added protection. It did inconvenience me once when I was away from home and had to run back upstairs to re-enter my card information before I could complete my transaction. Because of that, I recommend keeping funds loaded in the app whenever possible.
One feature I’d really like to see is the ability to add more time to a parking session directly from the app without having to walk back to the parking meter and press the confirmation button. Being able to extend a session completely from the app would make it much more convenient, especially in bad weather or when you’re already some distance away.
Other than those suggestions, the app has worked well for me. Keep up the great work!
One feature I’d really like to see is the ability to add more time to a parking session directly from the app without having to walk back to the parking meter and press the confirmation button. Being able to extend a session completely from the app would make it much more convenient, especially in bad weather or when you’re already some distance away.
Other than those suggestions, the app has worked well for me. Keep up the great work!
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Bluetooth feature is not working
I am trying to pay for the machine but the app keeps telling me that bluetooth is not enabled. This is with the updated app. My settings show bluetooth is enabled. Not to mention there is no app support for this. So frustrating.
5 Stars
Very convenient and easy to use👍🏾
