NYC 311

Department of Information Technology And Telecomm

Free

Details

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Updated
Version
Compatibility
Age Rating
Monetization
Size
Devices
Data updated
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August 12, 2009
July 30, 2026
5.23.1
iOS 16.0+
4+
free
101.22MB
iPhone
3 days ago
American English

Features

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📌Ready

Reviews summary↘︎

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About

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

✓Access city government services

✓Report neighborhood issues

✓Track service requests

✓Get updates on parking and trash

✓Receive schedule change notifications

Show original description

What users say

Summarized from real user reviews of NYC 311. Based on 421 reviews and a 3.1/5 average, it highlights the 7 positives and 14 negatives reviewers mention most about this Utilities app.

Positive things

🙏🏾Good App
👍Alternate side parking alerts
👍App is cool
👍Categories are well thought out
👍Convenient to use
👍Intuitive and easy to use
👍Useful for reporting issues

Negative things

😞Complaints get closed with no action
😞Complaints not addressed properly
😞Difficult to submit complaints
😞Doesn't allow reporting of all issues
😞Ineffective in getting issues resolved
😞Lack of accountability from city agencies
😞Limited functionality
😞Links to external websites instead of in-app reporting
😞No follow-up on reported issues
😞Not user-friendly after updates
😞Poor responsiveness from city agencies
😞Redirects to website instead of in-app reporting
😞Requests often closed without action
😞Useless app, no real results

See all reviews

What's New in NYC 311

5.23.1

July 30, 2026

Minor bug fixes

User reviews

Most Recent Highest Rated Lowest Rated

Address field on HPD

The address field is not being accepted when clicked on. The field remains frozen

verooff

a month ago

Useless

This doesn’t work at all.

B.W.W.

2 months ago

Junk app for reporting problems

I want to report a pothole. Why can’t I just take a picture and give you the pothole address? Instead, you ask me my home address, my email, my phone number. That’s too much and no one has the patience to fill out. A pothole is a pothole, it doesn’t matter who report it. All you need is a picture and location. Please make it simpler. The pothole in my neighborhood has been there for 2 months and no one is bothering to take a look. Even the traffic police, the one who gives parking ticket didn’t do anything. What a shame.

TechOriented

2 months ago

Trash app

The app is trash no with no accountability from the agency you report the complaint they take forever to respond.

sendingnit

2 months ago

Useless

App redirects to the website where you have to start your request from scratch. This app is useless. Fix it.

FrustratedAppUser

3 months ago

See 128 more reviews

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NYC 311 vs HeatNext

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