Free

Details

  • Released
  • Updated
  • August 12, 2009
  • September 10, 2026

Features

NYC 311 screenshot #1 for iPhone
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NYC 311 screenshot #8 for iPhone
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About

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

โœ“Access city government services
โœ“Report neighborhood issues
โœ“Track service requests
โœ“Get updates on parking and trash
โœ“Receive schedule change notifications
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What users say

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+1

What's New in NYC 311

5.24.0

September 10, 2026

With the newly enhanced AI Smart Select, you can now describe a problem in writing and AI will suggest a relevant service request form.

User reviews

Please use for non-emergencies!!!

This app is great but you have to know there is going to be a delay in response, itโ€™s for non emergencies only, the operator will get to you soon and it might be a couple hours, I have a noisy upstairs neighbor who stomps and bangs on my ceiling and I use this app and eventually the cops come and they confront them, eventually they stop their behavior, but it will take a couple hours before the operator calls you, have patience! Operators overworked and so are the officers!
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Address field on HPD

The address field is not being accepted when clicked on. The field remains frozen

Useless

This doesnโ€™t work at all.

Junk app for reporting problems

I want to report a pothole. Why canโ€™t I just take a picture and give you the pothole address? Instead, you ask me my home address, my email, my phone number. Thatโ€™s too much and no one has the patience to fill out. A pothole is a pothole, it doesnโ€™t matter who report it. All you need is a picture and location. Please make it simpler. The pothole in my neighborhood has been there for 2 months and no one is bothering to take a look. Even the traffic police, the one who gives parking ticket didnโ€™t do anything. What a shame.
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Trash app

The app is trash no with no accountability from the agency you report the complaint they take forever to respond.

Developer apps

User experience

๐Ÿž

Reported Bugs

5 issues

Address entry doesn't work

Bug

App crashes or freezes

Bug

App doesn't open after update

Bug

Geolocation not working

Bug

Unexpected errors

Bug
โœจ

Requested Features

9 requests

Add ability to report issues without address

Feature

Add bulk export function for tickets filed

Feature

Add option to attach photos/videos to complaints

Feature

Add support for third-party keyboards

Feature

Improve location identification and mapping

Feature

Integrate spell check

Feature

Provide more detailed responses on closed requests

Feature

Retain access to photos submitted with tickets

Feature

Support video uploads for noise complaints

Feature

FAQ

What does the NYC 311 app do?

The NYC311 App serves as a central hub for New York City government services. It allows users to stay informed about city services, report neighborhood problems, and track the status of their service requests.

What kind of problems can I report with the app?

You can easily file Service Requests for a variety of neighborhood issues, including noise complaints, illegal parking, dirty sidewalks, and many other concerns.

Is the NYC 311 app free to use?

Yes, the NYC311 App is completely free to download and use. There are no in-app purchases or advertisements.

What information can I get updates on?

The app provides daily status updates for Alternate Side Parking, trash collection, and school schedules. You can also receive notifications for any changes to normal schedules.

How can I track my service requests?

Once you file a Service Request through the app, you can easily track its latest status all in one place within the application.