NYC 311 vs Hercules CyclePay
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
Hercules CyclePay
Easily start washing machine and dryer cycles using your phone at participating laundry locations. Send service requests directly through the app for any issues encountered.
- Start washer and dryer cycles
- Phone-based cycle activation
- Send service requests
- Real-time machine status (select locations)
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IMPORTANT: ONLY WORKS IN HERCULES LAUNDRY LOCATIONS. LOOK FOR SIGNAGE. You can easily start cycles on washers and dryers in your laundry room with your phone. You can also send service requests if needed. * Real-time machine status only at select locations.
Screenshots
Verdict
The clearest difference is rating: Hercules CyclePay at 4.3 against NYC 311's 3.1. Hercules CyclePay also leads on review sentiment (42% vs 19%) and ratings volume (2.3K vs 425). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Hercules CyclePay holds the better App Store score, 4.3 against 3.1. That said, the two scores are not equally well evidenced: Hercules CyclePay has 2.3K ratings behind it against 425, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 42% of Hercules CyclePay's.
NYC 311 ships an update monthly, Hercules CyclePay every 2 months. The most recent releases landed on September 21, 2026 and September 24, 2026 respectively.
| Parameter | NYC 311 | Hercules CyclePay |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (425 ratings) | 4.3 (2.3K ratings) — better |
| Positive reviews | 19.4% of reviews | 41.9% of reviews — better |
| Number of ratings | 425 | 2.3K — better |
| Update frequency | Monthly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 102 MB | 23 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | Hercules Corp |
Customer experience
NYC 311
Hercules CyclePay
User reviews
NYC 311
From 425 App Store ratingsWhat we love
- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use
Room to improve
- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved
Hercules CyclePay
From 2.3K App Store ratingsWhat we love
- 🚀 Convenient app
- 👍 Easy to use
- 💡 Useful features like notifications
Room to improve
- 🐛 Connectivity issues
- 🐛 Unreliable machine status
- 🐛 Slow performance
- 💰 Overcharging issues
- 🤖 Buggy and glitchy
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
Hercules CyclePay
Reported bugs
4 issues- Machines not connecting to app
- Incorrect cycle time reporting
- Charges without starting machines
- Frequent app crashes
Requested features
4 requests- Allow manual time input for dryers
- Improve machine status visibility
- Implement remote machine control
- Save payment information
In-app purchases
NYC 311
No in-app purchases
Hercules CyclePay
No in-app purchases
