Washer number four out of order
I put in my money and everything was fine. I pressed the start button and nothing happened after several tries. Washer number four at 270 Bronxville Rd. is out of order.
So convenient!
Love that I can start and pay for the machines using the app. Sometimes I loose my card and the machines in the building don’t take debit or credit, so this is so convenient .
Payment Blank Page
The app is a good and ultimately works but it needs improvements… 1) when the bank account is connect the page goes “white screen”, you don’t know what is happening; 2) the Bluetooth connection is “spotty” not sure where to place my phone… but for the 1st time use in a pinch, it worked (for the washer) — hopefully all goes well with the dryer… Overall, thanks for the app but I would still want a Card as a backup (so that should not be retired, in my opinion)… Best Regards…
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doesnt work 20% of time
20% of time doesnt work and I lose the money because the reimbursement process is so tedious. it would be easy to fix this but you have nonincetnive to do so.
Annoyed
Company needs to maintain machine on a regular basis. Not just when there is a problem!!!
Do not buy these for your building
Works 30% of the time. You’ll be wasting your money and your residents time if you buy these machines.
Please add custom amounts
I wish you could add however much money you want to your account instead of a minimum of $10 with 10$ increments thereafter. Unless you plan to use this payment system for the rest of your life and then some, you stand to wind up with an unused balance in your account.
issues and bugs
Constantly given a “limited functionality” message and app doesn’t work when you need it.
Sometimes it works sometimes it doesn’t
It would be nice if the app stored previously used credit card numbers so you don’t have to put them in again when refilling. Also, it can be buggy and sometimes the app says it worked but I will come back and the washing machine did not even turn on but it still took my money. Last time I tried to get a refund for this, the Hercules’s phone number was not working. I sent an email and they never sent the refund.
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So so
Takes long time to connect and doesnt save address for replenish
It’s fine
I just wish it was setup ti its max potential. We should be able to see on the app which machines are available before we schlep to the laundry room. It appears for one machine on the list which means it should be something that can be programmed for all of them….
Inconvenient convenience
Its seems helpful to both not have to buy or to remember to bring a laundry card to the laundry room. However, this app is so slow to load and to apply money to a machine. You cannot add additional time to a dryer all at once. An improvement would be the ability to all multiples of the dryer time units (say, 3 sets of 15 minutes). So you have to individually increase the time by waiting for the app the connect—in a basement. Then it asks you to rate the app every time you finally complete the transaction.
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Rip off
You charge $10 for the card, thenn there’s no money in the card. You allow the machines to charge us for our app but the machines do not work so why take our money
Works great
Easy to set up and easy to use. Great phone support. Thank you!
Horrendous app
Constant disconnects and takes multiple tries to pay
Overcharging and work issues
It’s horrible period
Not a user friendly app
The app is terrible
good
app is good and makes things simpler but the machine or app can bug some times
Slow, terrible UX
Hard to use, half of the time is trying to “connect” to the point that I have to restart the app.
No meaningful improvements in year. Get Claude or ChatGPT to build you a new better app, or at least hire a decent designer please 🙏
No meaningful improvements in year. Get Claude or ChatGPT to build you a new better app, or at least hire a decent designer please 🙏
An absolute nightmare
If your laundry room has poor cell phone reception, this app is an incredibly painful to use. The process of adding time to your drier in 5-minute increments takes forever. It has taken me up to 10 minutes to set up two drier loads with 30 minutes each. Next time I’ll be going back to using my laundry card if they have fixed the card machine by then.
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