Machine 11
Machine #11 is not connected to the app
Slow
Too slow to communicate with machine. Every drying period has to be added one at a time.
Convenience counts
Love the convenience of the app to pay for the laundry.
Dryers never dry
Dryers never dry you have to put them twice or three times for it to completely dry
Sync issues with machine
Sometimes it works and sometimes it doesn’t. The message failed to sync with machine and the phone is exhausting. Between figuring out which machines are broken, you can spend double the time in the laundry room.
Washer number four out of order
I put in my money and everything was fine. I pressed the start button and nothing happened after several tries. Washer number four at 270 Bronxville Rd. is out of order.
So convenient!
Love that I can start and pay for the machines using the app. Sometimes I loose my card and the machines in the building don’t take debit or credit, so this is so convenient .
Payment Blank Page
The app is a good and ultimately works but it needs improvements… 1) when the bank account is connect the page goes “white screen”, you don’t know what is happening; 2) the Bluetooth connection is “spotty” not sure where to place my phone… but for the 1st time use in a pinch, it worked (for the washer) — hopefully all goes well with the dryer… Overall, thanks for the app but I would still want a Card as a backup (so that should not be retired, in my opinion)… Best Regards…
Show more
doesnt work 20% of time
20% of time doesnt work and I lose the money because the reimbursement process is so tedious. it would be easy to fix this but you have nonincetnive to do so.
Annoyed
Company needs to maintain machine on a regular basis. Not just when there is a problem!!!
Do not buy these for your building
Works 30% of the time. You’ll be wasting your money and your residents time if you buy these machines.
Please add custom amounts
I wish you could add however much money you want to your account instead of a minimum of $10 with 10$ increments thereafter. Unless you plan to use this payment system for the rest of your life and then some, you stand to wind up with an unused balance in your account.
issues and bugs
Constantly given a “limited functionality” message and app doesn’t work when you need it.
Sometimes it works sometimes it doesn’t
It would be nice if the app stored previously used credit card numbers so you don’t have to put them in again when refilling. Also, it can be buggy and sometimes the app says it worked but I will come back and the washing machine did not even turn on but it still took my money. Last time I tried to get a refund for this, the Hercules’s phone number was not working. I sent an email and they never sent the refund.
Show more
So so
Takes long time to connect and doesnt save address for replenish
It’s fine
I just wish it was setup ti its max potential. We should be able to see on the app which machines are available before we schlep to the laundry room. It appears for one machine on the list which means it should be something that can be programmed for all of them….
Inconvenient convenience
Its seems helpful to both not have to buy or to remember to bring a laundry card to the laundry room. However, this app is so slow to load and to apply money to a machine. You cannot add additional time to a dryer all at once. An improvement would be the ability to all multiples of the dryer time units (say, 3 sets of 15 minutes). So you have to individually increase the time by waiting for the app the connect—in a basement. Then it asks you to rate the app every time you finally complete the transaction.
Show more
Rip off
You charge $10 for the card, thenn there’s no money in the card. You allow the machines to charge us for our app but the machines do not work so why take our money
Works great
Easy to set up and easy to use. Great phone support. Thank you!
Horrendous app
Constant disconnects and takes multiple tries to pay
