NYC 311 vs Con Edison
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
Con Edison
Manage your utility account conveniently from your mobile device. This app allows you to securely pay bills, review your energy usage, and receive tips to reduce consumption. You can also report outages and easily contact customer support.
- Secure sign-in
- Bill review
- Secure payment
- Energy usage comparison
- Energy saving tips
- Outage reporting
- Contact support
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A fast and secure way to sign in, pay your bill, and get insights on your energy use. You can easily: • Review your bill • Pay securely • Compare and manage your energy use • Get tips for lowering your energy bill • Report outages • Contact us
Screenshots
Verdict
The clearest difference is rating: Con Edison at 4.8 against NYC 311's 3.1. Con Edison also leads on review sentiment (48% vs 19%) and ratings volume (123K vs 425). NYC 311's advantage is monetization model (free vs ad-supported). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Con Edison holds the better App Store score, 4.8 against 3.1. That said, the two scores are not equally well evidenced: Con Edison has 123K ratings behind it against 425, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 48% of Con Edison's.
NYC 311 ships an update monthly, Con Edison every 6 weeks. The most recent releases landed on September 21, 2026 and September 25, 2026 respectively.
| Parameter | NYC 311 | Con Edison |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (425 ratings) | 4.8 (123K ratings) — better |
| Positive reviews | 19.4% of reviews | 47.8% of reviews — better |
| Number of ratings | 425 | 123K — better |
| Update frequency | Monthly — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Ad-supported |
| Devices | iPhone | iPhone |
| Requires iOS | 16.0 | 16.0 |
| Further details — not scored | ||
| Size | 102 MB | 20 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | Con Edison |
Customer experience
NYC 311
Con Edison
User reviews
NYC 311
From 425 App Store ratingsWhat we love
- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use
Room to improve
- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved
Con Edison
From 123K App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 Convenient payment options
- 👍 Helpful customer assistance
- 👍 Reliable app performance
Room to improve
- 🐛 Inconsistent login experience
- 🐛 Billing issues and inaccuracies
- 🔒 Security concerns with payment processing
- 🔋 Slow app performance
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
Show 4 moreShow fewer
- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
Con Edison
Reported bugs
3 issues- Inability to log in or access account
- Incorrect billing amounts and charges
- Payment failures and processing errors
Requested features
3 requests- Option to schedule payments in advance
- Improved visibility of billing details and due dates
- Integration with digital wallets for payments
In-app purchases
NYC 311
No in-app purchases
Con Edison
No in-app purchases
