Securely manage your utility account on the go. Access billing, schedule payments, and report outages with ease. Biometric login provides quick and secure access to your account information and support.
Summarized from real user reviews of National Grid. Based on 9.3K reviews and a 4.7/5 average, it highlights the 3 positives and 3 negatives reviewers mention most about this Utilities app.
4.9
July 7, 2026
• View a graph of your usage costs and compare how it varies month to month.
3 issues
Unexpected account data errors
App crashes and freezes
3 requests
Ability to view billing history and usage details
Seamless integration with existing online accounts
The app allows you to securely manage your utility account from anywhere. You can view your billing information, schedule payments, enroll in paperless billing, report power outages or gas emergencies, and view an outage map.
You can log in quickly and securely using biometrics, such as fingerprint or facial recognition, if your device supports it. This allows you to access your account without needing to enter your username and password each time.
Yes, you can schedule payments directly within the app. You can use a new or saved bank account to pay your current bill, account balance, or any other amount, similar to how you would on the website.
The app makes it easy to report power outages and gas emergencies. You can access emergency support directly through the app and also view a map to see reported outages in your area.
Yes, the National Grid mobile app is free to download and use. There are no charges associated with managing your account or reporting emergencies through the application.
