National Grid

National Grid

by National Grid plc

14K ratings
302 reviews
Free

Details

Released
April 16, 2013
Updated
October 8, 2026

Features

National Grid screenshot #1 for iPhone
National Grid screenshot #2 for iPhone
National Grid screenshot #3 for iPhone
National Grid screenshot #4 for iPhone
National Grid screenshot #5 for iPhone
National Grid screenshot #6 for iPhone
National Grid screenshot #7 for iPhone
iphone
ipad
🖼️Get Icon
Icons↘︎

About

Securely manage your utility account on the go. Access billing, schedule payments, and report outages with ease. Biometric login provides quick and secure access to your account information and support.

✓Biometric account access
✓View account and billing information
✓Schedule payments
✓Report power outages and gas emergencies
✓View outage map
✓Enroll in paperless billing
Show original description

What users say about National Grid

See all reviews

What's New in National Grid

4.10.1

October 8, 2026

• If you have a past due amount, you can now review your next steps to help keep your service connected.

User reviews

New App Update

The online payment update on app is great. The Old setup was Torture . It was like you were ten years behind even basic apps . I would have changed providers a thousand times over if it wasn’t impossible. So thank you

Obtuse interface

Billing options are extremely difficult to navigate, no access to utility chat for automated resolutions to issues. The biggest issue occurred when switching to gas usage and costs in the usage tab. If you have no data to display you are locked out of returning to the electric data unless you restart the application. Only having two years of prior bills available to review may satisfy regulatory requirements but in the data age it should not require a phone call to request prior documents. Unenrolling from auto pay seems to be impossible on the app. I give it one star for the outage map and support.
Show more

Easy to Use!

So nice and easy to use especially for payments! Thanks KP

Da Best

Paying attention to the alerts

App great

Glad we finally got an App. But hate the RATES!!!

Developer apps

User experience

🐞

Reported Bugs

3 issues

Unexpected account data errors

Bug

App crashes and freezes

Bug

Payment processing failures

Bug
✨

Requested Features

3 requests

Ability to view billing history and usage details

Feature

Seamless integration with existing online accounts

Feature

Biometric login options

Feature

FAQ

What can I do with the National Grid app?

The app allows you to securely manage your utility account from anywhere. You can view your billing information, schedule payments, enroll in paperless billing, report power outages or gas emergencies, and view an outage map.

How do I log in to the app?

You can log in quickly and securely using biometrics, such as fingerprint or facial recognition, if your device supports it. This allows you to access your account without needing to enter your username and password each time.

Can I pay my bill through the app?

Yes, you can schedule payments directly within the app. You can use a new or saved bank account to pay your current bill, account balance, or any other amount, similar to how you would on the website.

What should I do if there's a power outage?

The app makes it easy to report power outages and gas emergencies. You can access emergency support directly through the app and also view a map to see reported outages in your area.

Is the National Grid app free to use?

Yes, the National Grid mobile app is free to download and use. There are no charges associated with managing your account or reporting emergencies through the application.