Better
Improvement
Bill
Please make sure you text or email me so I’ll know thx
Easy
Easy to navigate
Gas rates
Tough year due to gas bill doubled.
Bill
Great service
Free
About
Securely manage your utility account on the go. Access billing, schedule payments, and report outages with ease. Biometric login provides quick and secure access to your account information and support.
✓Biometric account access
✓View account and billing information
✓Schedule payments
✓Report power outages and gas emergencies
✓View outage map
✓Enroll in paperless billing
Show original description
What users say
Summarized from real user reviews of National Grid. Based on 9.3K reviews and a 4.7/5 average, it highlights the 3 positives and 3 negatives reviewers mention most about this Utilities app.
Positive things
- 👍Easy to use
- 🚀Smooth payments
- 🔒Secure login process
Negative things
- 🐛Frequent login issues
- 🔍Lack of account details
- 💰Confusing payment process with extra fees
What's New in National Grid
4.9
July 7, 2026
• View a graph of your usage costs and compare how it varies month to month.
User reviews
Developer apps
User experience
🐞
Reported Bugs
3 issues
Unexpected account data errors
App crashes and freezes
✨
Requested Features
3 requests
Ability to view billing history and usage details
Feature
Seamless integration with existing online accounts
Feature
FAQ
What can I do with the National Grid app?
The app allows you to securely manage your utility account from anywhere. You can view your billing information, schedule payments, enroll in paperless billing, report power outages or gas emergencies, and view an outage map.
How do I log in to the app?
You can log in quickly and securely using biometrics, such as fingerprint or facial recognition, if your device supports it. This allows you to access your account without needing to enter your username and password each time.
Can I pay my bill through the app?
Yes, you can schedule payments directly within the app. You can use a new or saved bank account to pay your current bill, account balance, or any other amount, similar to how you would on the website.
What should I do if there's a power outage?
The app makes it easy to report power outages and gas emergencies. You can access emergency support directly through the app and also view a map to see reported outages in your area.
Is the National Grid app free to use?
Yes, the National Grid mobile app is free to download and use. There are no charges associated with managing your account or reporting emergencies through the application.