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National Grid

National Grid

by National Grid plc

9.3K ratings
278 reviews
#8 in free Utilities
🔧 Utilities
Free

Details

  • Released
  • Updated
  • April 16, 2013
  • July 7, 2026

Features

Developer

National Grid plc
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About

Securely manage your utility account on the go. Access billing, schedule payments, and report outages with ease. Biometric login provides quick and secure access to your account information and support.

✓Biometric account access
✓View account and billing information
✓Schedule payments
✓Report power outages and gas emergencies
✓View outage map
✓Enroll in paperless billing
Show original description

What users say

Summarized from real user reviews of National Grid. Based on 9.3K reviews and a 4.7/5 average, it highlights the 3 positives and 3 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Easy to use
  • 🚀Smooth payments
  • 🔒Secure login process

Negative things

  • 🐛Frequent login issues
  • 🔍Lack of account details
  • 💰Confusing payment process with extra fees
See all reviews

What's New in National Grid

4.9

July 7, 2026

• View a graph of your usage costs and compare how it varies month to month.

Charts

Top Free

📉 8-2

Utilities

This app dropped -2 positions in Utilities chart.

Last updated on September 18, 2026.

Top Free

📉 196-28

Global

This app dropped -28 positions in Global chart.

Last updated on September 18, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Multiple accounts

I have two separate accounts under my name. This app and the website makes it impossible to pay both accounts at the time. Logging, I see both accounts. Pay one. Well, good luck paying the other.
Can you not do better?
ListngWomnListngWomn

Facil de usar

Nice app
Catracho2019Catracho2019

Love it

Easy to use very convenient I love it
hellfibornhellfiborn

Monthly payments

This way is way easier than before you swipe and the screen turns green and you know the bill is paid. The last process was a process. And once I thought I completed it and it didn’t get paid I’m really happy with this .
^_^、さあやまほや^_^、さあやまほや

New updates

Great new app layout! So much easier to use
Jennie1008Jennie1008
See 273 more reviews

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User experience

🐞

Reported Bugs

3 issues

Unexpected account data errors

Bug

App crashes and freezes

Bug

Payment processing failures

Bug
✨

Requested Features

3 requests

Ability to view billing history and usage details

Feature

Seamless integration with existing online accounts

Feature

Biometric login options

Feature

FAQ

What can I do with the National Grid app?

The app allows you to securely manage your utility account from anywhere. You can view your billing information, schedule payments, enroll in paperless billing, report power outages or gas emergencies, and view an outage map.

How do I log in to the app?

You can log in quickly and securely using biometrics, such as fingerprint or facial recognition, if your device supports it. This allows you to access your account without needing to enter your username and password each time.

Can I pay my bill through the app?

Yes, you can schedule payments directly within the app. You can use a new or saved bank account to pay your current bill, account balance, or any other amount, similar to how you would on the website.

What should I do if there's a power outage?

The app makes it easy to report power outages and gas emergencies. You can access emergency support directly through the app and also view a map to see reported outages in your area.

Is the National Grid app free to use?

Yes, the National Grid mobile app is free to download and use. There are no charges associated with managing your account or reporting emergencies through the application.