Useless
Useless. Doesnt tell you energy used despite having a smart meter. Thats if the app even opens complete garbage.
App
Satisfied with the app very easy to follow
Ugh
Just downloaded the app to make handling the account easier. No such luck. Stuck in an endless cycle of offering to set up Face ID, the process failing, and then being requested to sign in again.
Useless
I only can see my electric bill there no why to check the gas bill. The old app you could see both.
Terrible
Billing statements don’t match the payment due, bill pay is nowhere to be found. Your customer service is nearly nonexistent. National Grid created a second account in my name without my permission after they didn’t process my account correctly after a year of calls. Your website shows error screens when attempting to pay.
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