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National Grid

National Grid

by National Grid plc

9.3K ratings
263 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • April 16, 2013
  • July 7, 2026

Features

Developer

National Grid plc
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Reviews summary↘︎
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About

Securely manage your utility account on the go. Access billing, schedule payments, and report outages with ease. Biometric login provides quick and secure access to your account information and support.

✓Biometric account access
✓View account and billing information
✓Schedule payments
✓Report power outages and gas emergencies
✓View outage map
✓Enroll in paperless billing
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What users say

Summarized from real user reviews of National Grid. Based on 9.3K reviews and a 4.7/5 average, it highlights the 3 positives and 3 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Easy to use
  • 🚀Smooth payments
  • 🔒Secure login process

Negative things

  • 🐛Frequent login issues
  • 🔍Lack of account details
  • 💰Confusing payment process with extra fees
See all reviews

What's New in National Grid

4.9

July 7, 2026

• View a graph of your usage costs and compare how it varies month to month.

User reviews

Most RecentHighest RatedLowest Rated

Great way to stay on top of bill

Easy to use app
Appleuser5000Appleuser5000

Winter is Coming

Spring/Summer -$40-$80, but Winter it's brutal- ranges from $600-$1,000+. I'm a Senior living off of my husband SSI. - I'm applying for Heap again!! it didn't go through the first, second or third time. I was told next time to go through the City, I will do that.

I'm not looking forward to the Winter months, but hope that Heap would be the middle ground.


Thank you
Customer
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samshropsamshrop

Easy

By far the easiest app to navigate. Thank you!
MARILYNBOUCHERMARILYNBOUCHER

Getting better. Finally!

It was actually very nice to be able to login without having to enter my entire life history in my family tree‘s first and last name, but yeah, the convenience fee is still. For lack of better words. Robbery!
MykeldobyMykeldoby

Used to be fine

Then I started getting notifications and reminders to pay my bill. But my bill was paid! It happened so frequently that I was going insane, double checking myself. If a balance is zero, don't remind me to pay my bill! It's not rocket science!
NightlyFanNightlyFan
See 258 more reviews

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User experience

🐞

Reported Bugs

3 issues

Unexpected account data errors

Bug

App crashes and freezes

Bug

Payment processing failures

Bug
✨

Requested Features

3 requests

Ability to view billing history and usage details

Feature

Seamless integration with existing online accounts

Feature

Biometric login options

Feature

FAQ

What can I do with the National Grid app?

The app allows you to securely manage your utility account from anywhere. You can view your billing information, schedule payments, enroll in paperless billing, report power outages or gas emergencies, and view an outage map.

How do I log in to the app?

You can log in quickly and securely using biometrics, such as fingerprint or facial recognition, if your device supports it. This allows you to access your account without needing to enter your username and password each time.

Can I pay my bill through the app?

Yes, you can schedule payments directly within the app. You can use a new or saved bank account to pay your current bill, account balance, or any other amount, similar to how you would on the website.

What should I do if there's a power outage?

The app makes it easy to report power outages and gas emergencies. You can access emergency support directly through the app and also view a map to see reported outages in your area.

Is the National Grid app free to use?

Yes, the National Grid mobile app is free to download and use. There are no charges associated with managing your account or reporting emergencies through the application.