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National Grid Charge Smart NY

National Grid Charge Smart NY

by National Grid plc

302 ratings
54 reviews
🔧 Utilities
✈️ Travel
Free

Details

Released
March 20, 2023
Updated
October 19, 2026

Features

Developer

National Grid plc
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National Grid Charge Smart NY screenshot #1 for iPhone
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National Grid Charge Smart NY screenshot #6 for iPhone
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About

This app allows users to connect their National Grid account and enroll in a smart charging program. It facilitates the connection of electric vehicles or chargers through existing manufacturer login details.

✓Connect National Grid account
✓Enroll in smart charging program
✓Connect vehicle or charger
✓Use existing manufacturer login
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What users say about National Grid Charge Smart NY

Reviews of National Grid Charge Smart NY are mostly negative: the Utilities app is rated 4.3/5 from 302 App Store ratings. What users like most: saves money on charging, manages off-peak charging. Top complaints: constantly buggy and unreliable, fails to connect to car/charger. Summarized from real user reviews.

Positive things

  • 💰Saves money on charging
  • 💡Manages off-peak charging
  • 📈Tracks electricity usage
  • 👍Simple and easy setup (for some)
  • ✅Good for National Grid customers in NY

Negative things

  • 🐛Constantly buggy and unreliable
  • 🔌Fails to connect to car/charger
  • 📉Inaccurate charging data
  • ⚠️Blocks car from charging
  • 🚫Limited vehicle compatibility
  • ❌Difficult sign-up process
  • 🔒Privacy concerns with data access
  • 🤷‍♀️Inconsistent charging schedules
  • 👎Poor customer support
  • 🚫Ineligible address issues
See all reviews

What's New in National Grid Charge Smart NY

3.42.1

October 19, 2026

Updated app icon and app name

User reviews

Most RecentHighest RatedLowest Rated

Good idea but in the end doesn’t work

As others have stated, they are not taking into account the unmanaged charging. They assume as soon as we plug in the charging has started. I have a Jeep 4xe and the schedule is start charging at 11pm but they are showing charging started when I plugged in. I am losing in their incentive because of this. they tell me it’s my vehicle, but since others with different vehicles are reporting this same issue it must be them.
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MMMoore141968

Response from developer

We sincerely apologize for the troubles you’ve experienced. We’d be happy to look at this for you. Please send an email to chargesmartny@ev.energy from the email associated with your National Grid account. Thank you, and we look forward to hearing from you.

If I had better control of boosting, it’d be a 5/5

The app works great and I appreciate the savings, but it doesn’t allow me to boost the car on a charge during PEAK hours once in a while when I want charge during the day because it doesn’t connect to the car often enough so it turns off the car on my direct charging app and doesn’t connect frequently enough for me to control it better.
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RJRambo. John, J

Response from developer

Hi John, we would like to investigate this issue for you. Please send us an email to chargesmartny@ev.energy from the email associated with your National Grid account.

Not Worth The Hassle

I enrolled in this program the moment that I heard about it. My 2021 Hyundai Kona does not have smart charging but does allow you to schedule charging days and times. The app would show that I plugged in 5 hours before I actually did and even though I had scheduled the charge to occur during off peak hours only the bulk of the charging was shown to take place before 11pm. There have been numerous “phantom” charging sessions both at and away from home. I lost count of how many emails I sent to tech support. I am waiting for my $25 sign up bonus before I delete my account . Not worth the hassle.
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UUPS_Dave

Response from developer

This doesn’t seem right. We want to take a closer look at this for you. Please send an email to chargesmartny@ev.energy so we can connect.

Update app to connect?!

I had to factory reset my charger and now it shows that my charger is off-line all the time, there is no option to delete the linked charger or unlink it so I can reconnect it. on top of that it shows that my vehicle account needs to be reconnected. When I go and select BMW and try to connect it To my My BMW account it gives me an error that the app needs to be updated to the latest version, even though I’m running the latest version so there is no update available. so right now I can’t do anything with the app, on top of that I lost two months of reward incentives Because my vehicle nor charger is communicating with the app. I have sent multiple emails and no one has gotten back to me to correct the issue.
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GGLleonart

Response from developer

Hi there, we'd like to investigate this issue for you. Please send us an email to chargesmartny@ev.energy from the email associated with your National Grid account and reference this review. We look forward to hearing from you!

Love it!

Saves us a ton of money.
SSummitGnome
See 49 more reviews

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User experience

🐞

Reported Bugs

58 issues

App needs update but no update available

Bug

Vehicle account needs reconnection errors

Bug

Charger shows offline after factory reset

Bug

App conflicts with car manufacturer apps (Tesla, Toyota)

Bug

Intermittently functional, stops working

Bug

Does not read anything correctly

Bug

Super glitchy, stops charging sometimes

Bug

Live session shows percentage but no other info

Bug

Does not work with Prius Prime

Bug

Keeps telling user app is out of date

Bug

No opportunity to update in App Store

Bug

No residential account connected despite login

Bug

Won't pair with Tesla

Bug

Charging sessions at home show 'away from home'

Bug

App blocks charging even during off-peak hours

Bug

Wrong calculations for kWh values

Bug

Missed monthly incentive due to incorrect values

Bug

Won't sign into National Grid account

Bug

Doesn't sync to car properly, loses connection

Bug

Rarely registers charging

Bug

No solar option under smart tab

Bug

Half the time doesn't charge to set limit

Bug

Starts charging at wrong times

Bug

General issues with car not charging

Bug

Unable to boost charge

Bug

Unreliable charging, uncertainty about overnight charge

Bug

Shows wildly incorrect data for charging times/amounts

Bug

Bug in computing off-peak hours

Bug

Phantom on-peak charging, false records

Bug

Creates phantom charges during on-peak

Bug

Does not allow changing car model after incorrect selection

Bug

Smart charging schedule doesn't work

Bug

Car won't charge when linked to app

Bug

App keeps not allowing password entry

Bug

Only registers charging ~50-60% of the time

Bug

Accurate charging data only on rare occasions

Bug

Vehicle status offline

Bug

Never records charging sessions

Bug

Tesla showing offline, doesn't charge off-peak

Bug

No longer works, won't load info

Bug

Vehicle update fails

Bug

Instructions are wrong

Bug

App and car incompatible

Bug

Inconsistent charging schedule timing

Bug

Issue with National Grid VTOU paperwork

Bug

App says ineligible despite eligible rate plan

Bug

Nightmare signing up, account issues

Bug

Confused between plugged-in times and actual off-peak charging

Bug

Ineligible address

Bug

Locked out of on-peak charging

Bug

NYS account ineligible after app removal

Bug

Hijacks Tesla app charging functions

Bug

Force to pair multiple vehicles

Bug

Requires constant GPS and spare keys for Tesla

Bug

Set vehicle to Leaf incorrectly

Bug

Glitchy first month, lost connection to vehicle

Bug

Cannot override settings when away from home

Bug

Unenroll button inaccessible

Bug
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Requested Features

8 requests

Update app to connect

Feature

Option to delete/unlink charger

Feature

Support for more vehicle brands (GM, Honda)

Feature

Solar charging option

Feature

Improved user interface

Feature

Better customer support responsiveness

Feature

Clearer documentation on VTOU paperwork

Feature

Ability to restart interview/fix vehicle details

Feature

FAQ

What does the Charge Smart NY app do?

The Charge Smart NY app allows you to connect your National Grid account and enroll in their smart charging program. This program aims to optimize electric vehicle charging times.

How do I connect my vehicle or charger?

You can connect your electric vehicle or charger by using your existing manufacturer login details. The app guides you through this process to enroll you in the program.

Is there a cost to use the Charge Smart NY app?

Based on the provided information, the Charge Smart NY app is free to download and use. There are no in-app purchases or ads mentioned.

Who is this app designed for?

This app is designed for National Grid customers in New York who have electric vehicles or smart chargers and wish to participate in the Charge Smart program.