National Grid Charge Smart NY Reviews: Is It Legit?

Name: National Grid Charge Smart NY
Rating: 4.27027 (296 reviews)

National Grid Charge Smart NY

National Grid plc

🔧 Utilities

✈️ Travel

Customer Experience

Positive experience20.4% of reviews

Neutral5.6% of reviews

Negative experience74.1% of reviews

~ Based on 54 written reviews from the US App Store.

What users say about National Grid Charge Smart NY

Reviews of National Grid Charge Smart NY are mostly negative: the Utilities app is rated 4.3/5 from 296 App Store ratings. What users like most: saves money on charging, manages off-peak charging. Top complaints: constantly buggy and unreliable, fails to connect to car/charger. Summarized from real user reviews.

Positive things

💰Saves money on charging
💡Manages off-peak charging
📈Tracks electricity usage
👍Simple and easy setup (for some)
✅Good for National Grid customers in NY

Negative things

🐛Constantly buggy and unreliable
🔌Fails to connect to car/charger
📉Inaccurate charging data
⚠️Blocks car from charging
🚫Limited vehicle compatibility
❌Difficult sign-up process
🔒Privacy concerns with data access
🤷‍♀️Inconsistent charging schedules
👎Poor customer support
🚫Ineligible address issues

Is National Grid Charge Smart NY Safe?

National Grid Charge Smart NY appears mostly safe based on user ratings. AppsHunter Safety Score for National Grid Charge Smart NY is 84/100.

This assessment is based on 296 user ratings, with an App Store average of 4.3/5.

Safety Analysis

84.4% of ratings point to a safe experience

0.7% of ratings suggest some concerns

14.9% of ratings point to a risky experience

~ Based on 295 App Store ratings for National Grid Charge Smart NY.

Is National Grid Charge Smart NY Legit?

National Grid Charge Smart NY appears to be a legitimate app. AppsHunter Legitimacy Score for National Grid Charge Smart NY is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Good idea but in the end doesn’t work

As others have stated, they are not taking into account the unmanaged charging. They assume as soon as we plug in the charging has started. I have a Jeep 4xe and the schedule is start charging at 11pm but they are showing charging started when I plugged in. I am losing in their incentive because of this. they tell me it’s my vehicle, but since others with different vehicles are reporting this same issue it must be them.

MMMoore141968

3 months ago

Response from developer

We sincerely apologize for the troubles you’ve experienced. We’d be happy to look at this for you. Please send an email to chargesmartny@ev.energy from the email associated with your National Grid account. Thank you, and we look forward to hearing from you.

If I had better control of boosting, it’d be a 5/5

The app works great and I appreciate the savings, but it doesn’t allow me to boost the car on a charge during PEAK hours once in a while when I want charge during the day because it doesn’t connect to the car often enough so it turns off the car on my direct charging app and doesn’t connect frequently enough for me to control it better.

RJRambo. John, J

3 months ago

Response from developer

Hi John, we would like to investigate this issue for you. Please send us an email to chargesmartny@ev.energy from the email associated with your National Grid account.

Not Worth The Hassle

I enrolled in this program the moment that I heard about it. My 2021 Hyundai Kona does not have smart charging but does allow you to schedule charging days and times. The app would show that I plugged in 5 hours before I actually did and even though I had scheduled the charge to occur during off peak hours only the bulk of the charging was shown to take place before 11pm. There have been numerous “phantom” charging sessions both at and away from home. I lost count of how many emails I sent to tech support. I am waiting for my $25 sign up bonus before I delete my account . Not worth the hassle.

UUPS_Dave

3 months ago

Response from developer

This doesn’t seem right. We want to take a closer look at this for you. Please send an email to chargesmartny@ev.energy so we can connect.

Update app to connect?!

I had to factory reset my charger and now it shows that my charger is off-line all the time, there is no option to delete the linked charger or unlink it so I can reconnect it. on top of that it shows that my vehicle account needs to be reconnected. When I go and select BMW and try to connect it To my My BMW account it gives me an error that the app needs to be updated to the latest version, even though I’m running the latest version so there is no update available. so right now I can’t do anything with the app, on top of that I lost two months of reward incentives Because my vehicle nor charger is communicating with the app. I have sent multiple emails and no one has gotten back to me to correct the issue.

GGLleonart

6 months ago

Response from developer

Hi there, we'd like to investigate this issue for you. Please send us an email to chargesmartny@ev.energy from the email associated with your National Grid account and reference this review. We look forward to hearing from you!

Love it!

Saves us a ton of money.

SSummitGnome

6 months ago

App Limited By Car App

If you do not have an EVSC from the approved list; this app relies solely on the car manufacturer application API. This means if the app cannot connect to your car there is no charge history. I had it happen twice so far. Once an over night charge was completed missed (36 kw). Another time I unplugged my car and it was not recognized which lead to 3 hours of on peak charging with no cars connected to the EVSC. Customer support sent me a link to a page that explained this. The app could be better but so could the car manufacturer app.

LLostincny

7 months ago

Response from developer

Hi there, we'd be happy to look into this for you. Please send an email to chargesmartny@ev.energy and reference this review so we can review your account.

Don't listen to reviews, it's great.

After reading these reviews, I almost wrote off this app. I'm glad I didn't, it's totally fine! I didn't like the default setting of "smart" charging since this would require me using TWO apps to control my car–in my case both this app and the Tesla app. If you try to start charging with the Tesla app, this app would stop it a few minutes later. If you turn off the smart part, however, it just silently monitors when you charge your car and that's that! Yes you need to log into Tesla to give the app permission to track it, and yes the app needs to know where your car is so it can infer whether or not you're charging at home. ...but once it's set up, you can literally delete the app from your phone if you want to. I manage my scheduled charging through the Tesla app to make sure I'm charging at night, and now I'm happily getting my discount. Don't hesitate, it's a no brainer.

A2Adam Davenport 2

8 months ago

Response from developer

Hi Adam, thank you for the amazing review! We're so glad you're loving the app, and we really appreciate you taking the time to share your experience. It means the world to us!

Must have for EV owners

This application a must have if you have EV and are a customer of National Grid living in NY. This app allows you to manage off peak time charging on your EV. In return national grid will give you monetary incentive if managed to have your vehicle charged 80% of the time of the peak time. The savings ad up in long-term. The app also allows you to track your EVs electricity usage.

PPaweKa*****i

8 months ago

Response from developer

Thank you so much for the wonderful review! We're thrilled the app is helping you save money with off-peak charging and making EV ownership even more rewarding. Your kind words mean the world to our team. Happy charging!

Must have for EV owners

WPWNY PK

8 months ago

Response from developer

Intermittently functional

I started using this in November. It basically worked for the 1st two months, which was great since I had to pay $24 to my utility company to use it. During that time, it started the charge when usage was low, charged reliably, and automatically ended the charge in the morning.

Unfortunately it just stopped working. If I plug the car in at 3pm, it just charges at the standard rate right away. So I am back to manually starting the charge before I go to bed and manually stopping the charge at 7 am when the rates go up.

I was excited about signing on to this to use energy efficiently, but in the end it is an inefficient use of the electrical grid and of my own energy since I now have to stay up late in order to manually starting the charge, and get up early to manually stop the charge. Too bad, it was a good idea gone awry.

VVal12046

8 months ago

Response from developer

Awful App

Nothing in this app ever works right. It does read anything correctly. Even after my car is charged the app doesn’t give any info that it did. It will tell me when’s it’s charging and then never give me anymore info other than that. Super glitchy and will also stop my car from charging sometimes and I have to re-plug it in. Even if it’s during off peak hours. Fix your app. The live session will have a percentage when charging but will never tell me anything beyond that.

DDatGuy76

9 months ago

Response from developer

We sincerely apologize for the trouble you’ve had with the app. We’d be happy to look at this for you. Please send an email to chargesmartny@ev.energy from your email associated with your National Grid account. Thank you, and we look forward to hearing from you.

Does not work with Prius Prime

If you do not have a charger for your Prius Prime don’t use this app. That is, if you plug the cable into a 22v outlet, the app conflicts with the Toyota app the car will not charge. Even worse, I may drain the 12v battery which the Prius uses to power things like the door locks and starting the vehicle.

Aandray87

9 months ago

Update

App keeps telling me to update and it won’t let me.

MMe&10

10 months ago

App out of date??

Keeps telling me app is out of date but when you go to App Store there is no opportunity to update?? Also tells me no residential account connected but I logged in with my national grid account??

CCbinny12

10 months ago

Won’t Pair with Tesla

App won’t allowing my Tesla to pair with the app. I go thru the steps but when I get page where it says “done” it doesn’t follow thru and app still says pairing required.

BBlackRob21

10 months ago

Limited brands

Why did you remove all General Motors vehicles? You had the Chevy Bolt on there last year and now that GM sells 10+ EVs you don’t have a single GM brand on your approved list?

RYReal Yankee

10 months ago

‘Away from Home’

I think my app is working but not sure. My charging sessions at home all say ‘away from home’ but they do happen on the schedule I set... Fingers crossed!

Cconorjl

10 months ago

Not Vety Good

Can’t restart interview to fix details about your vehicle. Lacks support for a plethora of vehicles and charges. National Grid needs to do better to support it’s customers with EVs.

Ccaroblanco

a year ago

RX450h+

I charged my car the first day without any issues. I signed up for the Charge Smart NY App, connected my National Grid Account and my charger without issue. I scheduled the car to charge Off-Peak and be ready by 7am. Got up in the morning and the car stopped charging. Manually started the charger, worked for a while and stopped charging. My charging app says I used 9 kwh while the Charge Smart app says I used 39! The car still had charge left and it is a PHEV not a full EV. No way in heck! The first time I charged without the app it was at 0 and only used under 15. If I get credit for 39 but only pay for 9 then ok.. The app is not user friendly at all and is very limited.

CSCharge Non- Smart

a year ago

Response from developer

We sincerely apologize for the trouble you’re experiencing with your charging. We’d be happy to look at this for you. Please send an email to chargesmartny@ev.energy from the email associated with your National Grid account and reference this app review. We look forward to hearing from you!

This app is blocking me from charging

I just noticed after the last update my car stopped charging completely even at my set 1am time. When I tried to manually charge my car and delete the timing profile on my car it would stop charging my car after 5min or so. I then had to goto into this app and turn off the link to my Tesla. Immediately my car started charging. I don’t need the government deciding that I can’t charge my car because it’s cold out. There also must be some bug. Anyways I’ll pay more so I know I can get from A to B.

SSki44444team

a year ago

Response from developer

Hi there, this doesn’t seem right. We want to take a closer look at this for you. Please send an email to chargesmartny@ev.energy and reference this app review so we can connect.