Excellent app
This app help us save money. Charge your vehicle and get rewards.
Disappointing
The app constantly disconnects so I never get the rebates that should come with a peak charging.
There seems to be no way to talk to a person and fix this.
Help
There seems to be no way to talk to a person and fix this.
Help
App struggles to refresh
The app really struggles to refresh data. For example car has been plugged in for a couple of hours but the app says 70% charged lasted updated 2 days ago.
No matter what I do it just doesn’t refresh the info.
Maybe a dedicated refresh button
No matter what I do it just doesn’t refresh the info.
Maybe a dedicated refresh button
Awful app
This is the most non intelligent app (they claim they have an algorithm—PLEASE) to monitor. Listen when I plug in the charger at work where I have free charging and not at home it should know and charge on priority not on some poorly implemented scheduler in the app. If there was no monetary benefit or rebates I would get rid of this app right away. There is no reason to create stress to the user when the user plugs it in with intention to charge and the app forces the vehicle to not charge. At least implement a popup to override whenever plugged in. That simple—than some “algorithm” that is poorly developed.
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Smart charging not smart
I have set my off peak hours and tariff. Vehicle ready time by 7:20 am. Sometimes when I get home I have only 3 hours to charge to get it back up to the recommended 80%. The vehicle finishes charging at 1 am using 30 min of off peak and 3 hours of on peak. What’s the point? When you switch it to charge only in off peak and you need more than 5 hours the vehicle is not fully charged. You would think it would use the smallest Amount of on peak and maximise the off peak?? I have been trying to get in touch but EO and ev.energy seem to not exist. Poor non existing customer service! Don’t bother with either of these products
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