Awful
The app is terrible. It takes forever to buffer. I had to scan the QR code 5 times before it got to the payment screen. When I got to the screen it buffered forever and never connected. Terrible. I will be deleting this app. If I could give it 0 stars I would.
Trash app
Had to pre authorize $75 3 times! Horrible service. Charged $2 to connect 3 times. Scam app.
App Sucks
Glitches all the time. Have hard time reloading card and just paying for it using a card. It drafted $50 three times trying three seperate times to charge $8 worth glitching each time but later going through only to have $150 drafted from my account for an $8 charge
Absolute predatory garbage
I hate this app so much I’m writing this twice cuz the first one didn’t get submitted
Just complete predatory garbage
1. They tripled the prices overnight. Like what did electricity suddenly triple in price? It now costs the same to supercharge my car and I still have to use this trash network because it’s the only one in the building
2. $50 authorization charge. Are you kidding? Every other app charges at most $1 just to check the card is working like look at DoorDash and Uber. You charge at most $30 why the heck you need a $50 authorization charge that then takes days to reverse? You need that extra float? Why do you need days to reverse the charge when it takes minutes to charge?
3. If you then opt to not use a card and instead charge their card with money none of that is then refundable. Incredibly predatory practices
4. They charged me twice $50 in authorization charges that were never reversed. Their support team claims they did but not according to my credit card company. I just had to eat the charges
5. App is buggy as heck. Payment methods don’t work. Apple Pay doesn’t work
6. UI/UX is atrocious. Like let’s say you want to see the status of charging or stop the charge you have to go to the charging station and do the QR instead of being able to do or see that from the app. What? Like really?
7. Error messages are atrocious. If something wrong happens it just doesn’t work and there’s no indication of why. You have to call customer service who then check for you
Like if you’re going to be a money grub then at least pay your QA and development teams better. What are you doing with all that cash flow?
Just complete predatory garbage
1. They tripled the prices overnight. Like what did electricity suddenly triple in price? It now costs the same to supercharge my car and I still have to use this trash network because it’s the only one in the building
2. $50 authorization charge. Are you kidding? Every other app charges at most $1 just to check the card is working like look at DoorDash and Uber. You charge at most $30 why the heck you need a $50 authorization charge that then takes days to reverse? You need that extra float? Why do you need days to reverse the charge when it takes minutes to charge?
3. If you then opt to not use a card and instead charge their card with money none of that is then refundable. Incredibly predatory practices
4. They charged me twice $50 in authorization charges that were never reversed. Their support team claims they did but not according to my credit card company. I just had to eat the charges
5. App is buggy as heck. Payment methods don’t work. Apple Pay doesn’t work
6. UI/UX is atrocious. Like let’s say you want to see the status of charging or stop the charge you have to go to the charging station and do the QR instead of being able to do or see that from the app. What? Like really?
7. Error messages are atrocious. If something wrong happens it just doesn’t work and there’s no indication of why. You have to call customer service who then check for you
Like if you’re going to be a money grub then at least pay your QA and development teams better. What are you doing with all that cash flow?
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The worst charging experience ever
Probably the worst chraging network ever. Terrible expirence and a headache. First of all they force you into using their app and creating an account with them. The app is super glitchy. It can take sometimes up to 10 mins to start charging. Counless times I did just give up on it an went somewhere else. The chargers are often offline, and EVERY time they charge you 75$ deposit just to TRY to start charging. Which sometimes takes up to 3-4 times because the app never works as expected. First off all this is a simple procedure it should not rely on internet connection like that at all. And second how hard is it to validate if the charger is online BEFORE charging a 75$ fee every time? I would never use this but at my appartment building its the only option and you're basically forced into it. People at the bulding always complain and I'm sure loop lost a lot of money by not having their app together. Terrible experience and a waste of time
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