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MyLA 3-1-1

MyLA 3-1-1

by City of Los Angeles

357 ratings
198 reviews
🔧 Utilities
🌐 Social Networking
Free

Details

  • Released
  • Updated
  • March 28, 2025
  • November 21, 2025

Features

Developer

City of Los Angeles
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MyLA 3-1-1 screenshot #1 for iPhone
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Reviews summary↘︎
⭐198
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📝40+ tags
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🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
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About

Access Los Angeles city services and information directly from your mobile device. Easily submit service requests for issues like graffiti or potholes, and browse a comprehensive directory of city programs. Optional registration allows you to track the status of your requests.

✓Create new service requests
✓Request graffiti removal
✓Request pothole repair
✓Request bulky-item pickup
✓Search City Services Directory
✓View service request status
✓Optional user registration
Show original description

What users say

Summarized from real user reviews of MyLA 3. Based on 357 reviews and a 1.4/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Easy to navigate
  • 🗺️Improved mapping feature
  • 🚀Quick and easy to submit issues

Negative things

  • 🤔Confusing UI with a steep learning curve
  • 🔍Harder to find features compared to previous app
  • 🔒Requires login/account creation each time
  • 🗓️Loses login status after a day
  • 📱Feels more like a mobile website than an app
See all reviews

What's New in MyLA 3

258.010

November 21, 2025

We updated the app with the latest features, bug fixes, and performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

Trash containers

The app keeps taking my in circles to report I need a new container because the wheels fell off today when the truck stopped it. The app asked me to sign in and then wants a new sign in for my account number. But the app won’t let me enter it.
Thue2Thue2

Update or no update

I have used this app many times and am glad to say it has worked to make notifications and reports many times. However it is currently telling me repeatedly that I need to update the app. When I try there are no updates available. When I check the App Store it says that the last update was 7 months ago. Something needs fixing, but not by me.
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RozakoRozako

App does not work

Really Los Angeles? You can’t give us an app that works? The city council needs to take this seriously! Our streets are full of trash and being used as dumping grounds. Sidewalks are cracked. Streetlights are out. Graffiti is blighting our parks and beaches. Take a small percentage of our local taxes and give us an app that actually works!
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LionessLALionessLA

Bring back the old app

I agree with many others here that the old app was far superior to this new one. It doesn’t even recognize me. I tried to open the app using the same name and password I’ve always used. It doesn’t seem to recognize either. I tried resetting the password and it won’t send a new code. Now I can’t ask for services.
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Unhappy in West HillsUnhappy in West Hills

Terrible app

You can’t report anything. Useless app.
bedsidetablebedsidetable
See 193 more reviews

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User experience

🐞

Reported Bugs

3 issues

App crashes or freezes

Bug

Buttons and links not working as expected

Bug

Issues with zooming and scrolling on the map

Bug
✨

Requested Features

4 requests

Ability to view and track previous requests

Feature

Option to submit videos, not just photos

Feature

Sync with existing accounts (e.g., DWP)

Feature

Improved search and navigation

Feature

FAQ

What does the MyLA 3-1-1 app do?

The MyLA 3-1-1 app provides residents of the City of Los Angeles with direct access to city information and services. It allows users to easily submit service requests for common issues, search a directory of city services, and view the status of their submitted requests if they choose to register.

What kind of service requests can I submit?

You can submit requests for many of the City's most popular services. This includes reporting issues like graffiti removal, pothole repair, and bulky-item pickup. The app aims to make requesting these services quick and easy for residents.

Is there a cost to use the MyLA 3-1-1 app?

No, the MyLA 3-1-1 app is completely free to use. There are no in-app purchases or subscription fees associated with accessing city services and information through the application.

Can I track the status of my service requests?

Yes, registered users can log in to their accounts and view all their submitted service requests along with their current status. User registration is optional, and you can still submit requests without creating an account.

What if I can't find the service I need in the app?

The app includes a comprehensive City Services Directory, which is a knowledge base of City services, programs, and general information. If you are unable to find what you need in the app, you can also submit requests or find information via the MyLA311 website.