Doesn’t Allow Bulky Item Pick-Up
I was able to create bulk item pick-up at my address with the old app.
New app says pick-up not available here and to call them.
Same thing with the website.
When I call, they say they can’t pick-up at an apartment complex. I don’t live in an apartment complex. We are a gated community with houses.
After arguing with the Sanitation person, they finally figure out that pick-up is indeed allowed here due to multiple recent requests.
When I called and asked how do I get the issue fixed, the person said “I don’t know” and hung up on me.
Way to look out for your residents, LA.
New app says pick-up not available here and to call them.
Same thing with the website.
When I call, they say they can’t pick-up at an apartment complex. I don’t live in an apartment complex. We are a gated community with houses.
After arguing with the Sanitation person, they finally figure out that pick-up is indeed allowed here due to multiple recent requests.
When I called and asked how do I get the issue fixed, the person said “I don’t know” and hung up on me.
Way to look out for your residents, LA.
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Buggy app has gotten worse with each update
No surprise that the least functional major city in the US has an app that is significantly worse than the original version launched years ago. Bad graphics, problems with the location function, errors, and almost zero follow through by city departments. Latest update is even worse.
What’s the point
The old app at least worked. This requires me to call in every service request and wait an hour for a call back. What a waste of tax dollars.
Complete trash!
Used to be a great app that worked. Now it is complete trash. I need to make a request to the city to come pick up this app as illegal dumping.
Neolithic Incompetence
They had a working app, even though it was a bit sluggish before, and they’ve turned this into garbage. I didn’t think it was possible to screw up this badly, but they they’ve all done themselves. It’s just what happens when you have people that have no idea what they’re doing, and they have no business designing anything. The person who was involved with this wouldn’t know UX if they got hit by it!
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