MyLA311

MyLA311

by City of Los Angeles

225 ratings
65 reviews

Archived App (Last seen on 29 Mar 2025)

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • March 18, 2013
  • January 22, 2025

Features

MyLA311 screenshot #1 for iPhone
MyLA311 screenshot #2 for iPhone
MyLA311 screenshot #3 for iPhone
MyLA311 screenshot #4 for iPhone
MyLA311 screenshot #5 for iPhone
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About

Access City of Los Angeles information and services with ease. Submit service requests, find city facilities, view government news, and pay utility bills directly from your device.

Submit service requests (graffiti, potholes, pickup)
Find nearby city facilities (parks, libraries, stations)
View City Hall news (Facebook, Twitter, YouTube)
Pay Los Angeles Water and Power bills
Track service request status
Optional user registration
Show original description

What users say

See all reviews

What's New in MyLA311

3.67

January 22, 2025

Bug Fixes and Improvements

User reviews

Another LA City Fail

I’m technically saavy. This app is terrible. Users are encouraged to login using LADWP credentials, yet the app doesn’t recognize them (I tested them on the LADWP website and same credentials work there). The app times out, giving the user an error message that it must be connected to WiFi, notwithstanding that the phone is connected to WiFi.
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Garbage. Pure garbage

This looks and feels
Like it was built by the lowest bidder, then quickly abandoned. LA City government looks incompetent.

This app makes LA residents part of the solution

Since I started using this app, every request or complaint I've filed has been resolved within the appropriate business days.

Bulk trash scheduling, complaints about homeless encampments, clearing sidewalks turned dumpster due to lack of maintenance by private owners, water pipes broke, hazardous electrical cables.

I am so glad technology like this is part of our beautiful city care!

As of 2023, Los Angeles City alone had an estimated population of 3,820,914. This makes it the second-most populated city in the United States after New York City.

Add to it the number of irresponsible and reckless individuals in this gigantic place, and I can perfectly understand how public resources get stretched thin, especially when many wealthy private citizens also take advantage of public resources for the benefit of their businesses without equitably giving back to the community.

I love this app and highly recommend it to every Los Angeles resident. I am happy I can use this technology to help care for the city and support the public institutions on its front lines.

Keep up the good work, and keep improving (I would like to be able to add videos).

Best regards
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Does not work

When submitting a request, the location is never found.

Not working

App wants to work when it wants is very frustrating it continues to say an incorrect address was entered which I have used it before and no matter what address I put down continues to say the same

Developer apps

User experience

🐞

Reported Bugs

28 issues

App doesn't recognize LADWP credentials

Bug

App times out with WiFi error

Bug

Location not found when submitting request

Bug

Incorrect address entered error

Bug

Failed to fetch submitted request details (Error code 1001)

Bug

Street lights out and requests ignored

Bug

Incorrect phone numbers listed

Bug

In-app GPS unable to pick up exact location

Bug

App becomes unusable after iOS updates

Bug

App stopped working, date details of service not working

Bug

Alley streetlamp not showing on map

Bug

App is unusable

Bug

Map is broken for many functions

Bug

Street lights out, app says upgrade needed but is current

Bug

App requires update but is up to date

Bug

Cannot submit request, error: app must be updated

Bug

Map says 'loading' and spins

Bug

Login issues, password changes not working

Bug

Error code 2006 address verification failure

Bug

Map function on iOS is impossible to use, pin drop doesn't work

Bug

Photo uploads fail

Bug

API calls are very slow

Bug

GPS is awful, location way off

Bug

Cannot recognize an address

Bug

Cannot see payment history, too many sessions error

Bug

Former account deleted due to inactivity, new account with same email blocked

Bug

Map is a mess, nightmare to pinpoint location

Bug

Cannot add location of graffiti or dumped item, map says 'loading'

Bug

Requested Features

10 requests

Ability to add videos

Feature

Option for 'other' in bulky item/illegal dumping list

Feature

Remove need to call for issues

Feature

Add delete button for 311 requests

Feature

Improve map functionality for non-mailing addresses

Feature

Improve search functionality for request types

Feature

Allow uploading of albums and multiple pictures

Feature

Allow uploading of multiple pictures

Feature

Fix GPS geo-fencing

Feature

Professionally rework the app

Feature

FAQ

What can I do with the MyLA311 app?

The MyLA311 app allows you to quickly request popular city services like graffiti removal, pothole repair, and bulky-item pickup. You can also find nearby city facilities such as parks and libraries, stay updated on City Hall news, and pay your Los Angeles Water and Power bills directly from your mobile device.

Is the MyLA311 app free to use?

Yes, the MyLA311 app is completely free to download and use. There are no in-app purchases or advertisements within the application.

Do I need to create an account to use MyLA311?

No, user registration is optional. You can submit service requests and use most of the app's features without registering. However, registering allows you to view all your submitted service requests and their current status.

Can I pay my LADWP bill through the app?

Yes, the app allows you to pay your Los Angeles Water and Power bill directly from your mobile device. If you have an account with LADWP.com, you can use the same login credentials for MyLA311.

What kind of city information can I find?

The 'City Info' feature maps the closest parks, libraries, fire and police stations, public pools, tennis courts, golf courses, parking lots, and more. You can also browse City Hall news through integrated Facebook, Twitter, and YouTube feeds.