Another LA City Fail
I’m technically saavy. This app is terrible. Users are encouraged to login using LADWP credentials, yet the app doesn’t recognize them (I tested them on the LADWP website and same credentials work there). The app times out, giving the user an error message that it must be connected to WiFi, notwithstanding that the phone is connected to WiFi.
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Garbage. Pure garbage
This looks and feels
Like it was built by the lowest bidder, then quickly abandoned. LA City government looks incompetent.
Like it was built by the lowest bidder, then quickly abandoned. LA City government looks incompetent.
This app makes LA residents part of the solution
Since I started using this app, every request or complaint I've filed has been resolved within the appropriate business days.
Bulk trash scheduling, complaints about homeless encampments, clearing sidewalks turned dumpster due to lack of maintenance by private owners, water pipes broke, hazardous electrical cables.
I am so glad technology like this is part of our beautiful city care!
As of 2023, Los Angeles City alone had an estimated population of 3,820,914. This makes it the second-most populated city in the United States after New York City.
Add to it the number of irresponsible and reckless individuals in this gigantic place, and I can perfectly understand how public resources get stretched thin, especially when many wealthy private citizens also take advantage of public resources for the benefit of their businesses without equitably giving back to the community.
I love this app and highly recommend it to every Los Angeles resident. I am happy I can use this technology to help care for the city and support the public institutions on its front lines.
Keep up the good work, and keep improving (I would like to be able to add videos).
Best regards
Bulk trash scheduling, complaints about homeless encampments, clearing sidewalks turned dumpster due to lack of maintenance by private owners, water pipes broke, hazardous electrical cables.
I am so glad technology like this is part of our beautiful city care!
As of 2023, Los Angeles City alone had an estimated population of 3,820,914. This makes it the second-most populated city in the United States after New York City.
Add to it the number of irresponsible and reckless individuals in this gigantic place, and I can perfectly understand how public resources get stretched thin, especially when many wealthy private citizens also take advantage of public resources for the benefit of their businesses without equitably giving back to the community.
I love this app and highly recommend it to every Los Angeles resident. I am happy I can use this technology to help care for the city and support the public institutions on its front lines.
Keep up the good work, and keep improving (I would like to be able to add videos).
Best regards
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Does not work
When submitting a request, the location is never found.
Not working
App wants to work when it wants is very frustrating it continues to say an incorrect address was entered which I have used it before and no matter what address I put down continues to say the same
Unstable, Slow, Garbage.
Evidently incompetence extends to this app for lack of stability.
Failed to fetch submitted request details
Please try again later
Error code = 1001
I’m on wi-fi. Knucklehead devs
Failed to fetch submitted request details
Please try again later
Error code = 1001
I’m on wi-fi. Knucklehead devs
Could be more useful
The list of items for bulky item pickup/illegal dumping should have at least an “other” option.
Mostly useless
This app seems to have every service that you would never need, along with none of the services you do need. You can file a 311 report for palm fronds - you read that correctly - but if you want to file a noise complaint, you'll need to call and spend 30 minutes on hold. Maybe design this app around what people actually need rather than what is convenient for city departments?
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Service request ignored
I made 4 service request over 18 months ago regarding several street lights that have been out. These lights had already been inoperable for several months before I made the request. The service request are still labeled open and no one has come to fix any of the lights on Los Angeles St. In Downtown LA. I spoke with some city workers in person about 8 months ago that were fixing some lights around the corner whom said that wasn't their jurisdiction but that they would make sure the appropriate team got the message. They said that people steal the copper wires from the lights andtheys why they don't work even after they are fixed supposedly it happened again. I could make a list of possible resolutions to this but whats the point if the request are to be ignored?!
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Incorrect Phone Numbers • Remove Need To Call
I see two traffic signals that are completely dark. When I go to report them in the app, it leads you to a separate page that list all the situations where you will need to call the emergency center. When you hit the button to call, the greeting says that it's only for parking enforcement or needing to request parking enforcement. So the phone number is incorrect, or the greeting is incorrect. You all need to remove the need to make phone calls. We're driving there's gotta be an easier way.
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Bad signal
I am writing this review to report an issue with the in-app GPS being unable to pick up your exact location when creating a service request. Please fix this as soon as possible.
Breaks with every iOS update
Having an app like this is nice for residents, but it becomes unusable every time there’s an iOS update. Most dev cycles account for this- read the new release documentation, etc- not sure why LA city/county does not.
Efficient
My311 LA works wonders!
I love it here
(:
I love it here
(:
Strong Step in the Right Direction
MyLA311 is a strong step in the right direction towards creating a more responsive city. It’s a terrific and user friendly App to report problems and issues to the City of Los Angeles. I recently reported an issue. A service request # was generated and used to track the progress of the reported issue. Furthermore, email updates are sent as well. Most importantly, my issue was resolved within 48 hours.
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App stopped working
I can no longer request services through the app. The date details of service no longer works in the app. Going to uninstall and reinstall, fingers crossed.
Got my alley light fixed!
Sure, my alley streetlamp didn’t show up on the map, but I was able to upload photos of it and the comments field helped me ensure that my request was described correctly. I submitted the request Friday night and my street lamp was fixed by Wednesday night! This was during Christmas weekend too, all in all I’m satisfied and will use this app again. Btw my street lamp was out for months before my friend advised me to use this app. Wish more people knew about this app, maybe then we would see more of our tax dollars at work.
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Terrible app, always buggy
App seldom works and it’s been totally unusable the last 5 days. It’s been years. How can this app not work consistently with basic functionality? Please improve.
Map broken and no way to report a bug
The map is broken for many different functions and there’s no way to report a bug other than leaving a bad review and hoping someone sees it
Useless
You can report all you want, the filth and rats will never be cleaned because the people that work for the city are Rats themselves.
Still waiting for street lights to turn on
There are five street lights in a row that are out on Main Street between third and fourth. I have made many requests.I’ll keep trying but if there were apps in 1985 this would be an app from 1985 and regardless of the apps quality nothing is happening in this section of Main St. los angeles is dark.The only reason I am in the App Store is because the app says I can’t use it until I upgrade yet I am using the current version.
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