What’s the point
The old app at least worked. This requires me to call in every service request and wait an hour for a call back. What a waste of tax dollars.
Complete trash!
Used to be a great app that worked. Now it is complete trash. I need to make a request to the city to come pick up this app as illegal dumping.
Neolithic Incompetence
They had a working app, even though it was a bit sluggish before, and they’ve turned this into garbage. I didn’t think it was possible to screw up this badly, but they they’ve all done themselves. It’s just what happens when you have people that have no idea what they’re doing, and they have no business designing anything. The person who was involved with this wouldn’t know UX if they got hit by it!
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Trash containers
The app keeps taking my in circles to report I need a new container because the wheels fell off today when the truck stopped it. The app asked me to sign in and then wants a new sign in for my account number. But the app won’t let me enter it.
Update or no update
I have used this app many times and am glad to say it has worked to make notifications and reports many times. However it is currently telling me repeatedly that I need to update the app. When I try there are no updates available. When I check the App Store it says that the last update was 7 months ago. Something needs fixing, but not by me.
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App does not work
Really Los Angeles? You can’t give us an app that works? The city council needs to take this seriously! Our streets are full of trash and being used as dumping grounds. Sidewalks are cracked. Streetlights are out. Graffiti is blighting our parks and beaches. Take a small percentage of our local taxes and give us an app that actually works!
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Bring back the old app
I agree with many others here that the old app was far superior to this new one. It doesn’t even recognize me. I tried to open the app using the same name and password I’ve always used. It doesn’t seem to recognize either. I tried resetting the password and it won’t send a new code. Now I can’t ask for services.
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Terrible app
You can’t report anything. Useless app.
Inefficient App- needs overhaul.
I’ve used this app since it was created. It’s a hit or miss, mostly miss especially if you want to report illegal traffic concerns like the safety of citizens and school kids because of excessive speeding on your street; request for traffic calming, neighborhood watch signs, etc all get rejected. After spending time submitting reports, attaching photo evidence, and filling out all the forms in the app it gets rejected because they’ll refer you to a different entity with “Case closed: please report to LAPD or DOT” which is a shame because the app should have the ability to forward these already submitted reports automatically to the correct entities instead of closing the case and telling the user to start over again somewhere else especially since the app allows you to select categories and service requests that they know they will never deal with.
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Pure garbage
Nothing but errors. Deleted it after 5 minutes of downloading. Our tax dollars at work! SMH
Buggy app has gotten worse with each update
No surprise that the least functional major city in the US has an app that is significantly worse than the original version launched years ago. Bad graphics, problems with the location function, errors, and almost zero follow through by city departments.
Mostly designed to obstruct and delay
This app seems custom designed by the City of Los Angeles to both obstruct the ability to get services or to delay providing services. Want to report illegal parking? I'm sorry, that's not an option, because we would really rather not enforce that. Please call 311 and wait at least an hour on hold. Other services take so long to provide that you might as well move if you really need them. Want to report a street light out? Thanks for your feedback. We will get to that in about a year.
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Was a good app
Used to be an amazing app before the update. Now it doesn’t load most of the time and when it does you have to sign in 3 times to get anything done. Most of the time it just takes you to the city webpage anyway to make the request.
One star- another thing the city does well (not)!
Non functional— app doesn’t email the code. Now I have to call. Not sure what’s worse.
Unresponsive - Understaffed?
I’ve made multiple requests over the past few months regarding sewage that has been left standing in our street. The smell is awful and it is a health risk. I made the request under the appropriate category and I just continue to be passed along to various departments with no results.
No longer works
God I hate LA
Bugs
This application will not let me enter my account number for DWP.
Website and App are terrible
Website has just gotten worse. It routes you to unnecessary pages and now requires link up to LADWP number but just sends you to a loop. App is exactly the same. You can’t even tell it’s the app and it doesn’t cut out any steps.
Calling turned out to be the easiest and Diana was lovely and efficient.
Calling turned out to be the easiest and Diana was lovely and efficient.
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Update
Just spent the last hour trying to update the app. This site doesn’t recognize my email address and, despite saying that they have sent a password code, I’ve spent the last half hour trying to find the email they insist they sent. I guess I will just start over and open a new account. Not the way this is supposed to work…
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App problematic
App fails to load.
