Awful
The app is terrible. It takes forever to buffer. I had to scan the QR code 5 times before it got to the payment screen. When I got to the screen it buffered forever and never connected. Terrible. I will be deleting this app. If I could give it 0 stars I would.
Trash app
Had to pre authorize $75 3 times! Horrible service. Charged $2 to connect 3 times. Scam app.
App Sucks
Glitches all the time. Have hard time reloading card and just paying for it using a card. It drafted $50 three times trying three seperate times to charge $8 worth glitching each time but later going through only to have $150 drafted from my account for an $8 charge
Absolute predatory garbage
I hate this app so much I’m writing this twice cuz the first one didn’t get submitted
Just complete predatory garbage
1. They tripled the prices overnight. Like what did electricity suddenly triple in price? It now costs the same to supercharge my car and I still have to use this trash network because it’s the only one in the building
2. $50 authorization charge. Are you kidding? Every other app charges at most $1 just to check the card is working like look at DoorDash and Uber. You charge at most $30 why the heck you need a $50 authorization charge that then takes days to reverse? You need that extra float? Why do you need days to reverse the charge when it takes minutes to charge?
3. If you then opt to not use a card and instead charge their card with money none of that is then refundable. Incredibly predatory practices
4. They charged me twice $50 in authorization charges that were never reversed. Their support team claims they did but not according to my credit card company. I just had to eat the charges
5. App is buggy as heck. Payment methods don’t work. Apple Pay doesn’t work
6. UI/UX is atrocious. Like let’s say you want to see the status of charging or stop the charge you have to go to the charging station and do the QR instead of being able to do or see that from the app. What? Like really?
7. Error messages are atrocious. If something wrong happens it just doesn’t work and there’s no indication of why. You have to call customer service who then check for you
Like if you’re going to be a money grub then at least pay your QA and development teams better. What are you doing with all that cash flow?
Just complete predatory garbage
1. They tripled the prices overnight. Like what did electricity suddenly triple in price? It now costs the same to supercharge my car and I still have to use this trash network because it’s the only one in the building
2. $50 authorization charge. Are you kidding? Every other app charges at most $1 just to check the card is working like look at DoorDash and Uber. You charge at most $30 why the heck you need a $50 authorization charge that then takes days to reverse? You need that extra float? Why do you need days to reverse the charge when it takes minutes to charge?
3. If you then opt to not use a card and instead charge their card with money none of that is then refundable. Incredibly predatory practices
4. They charged me twice $50 in authorization charges that were never reversed. Their support team claims they did but not according to my credit card company. I just had to eat the charges
5. App is buggy as heck. Payment methods don’t work. Apple Pay doesn’t work
6. UI/UX is atrocious. Like let’s say you want to see the status of charging or stop the charge you have to go to the charging station and do the QR instead of being able to do or see that from the app. What? Like really?
7. Error messages are atrocious. If something wrong happens it just doesn’t work and there’s no indication of why. You have to call customer service who then check for you
Like if you’re going to be a money grub then at least pay your QA and development teams better. What are you doing with all that cash flow?
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The worst charging experience ever
Probably the worst chraging network ever. Terrible expirence and a headache. First of all they force you into using their app and creating an account with them. The app is super glitchy. It can take sometimes up to 10 mins to start charging. Counless times I did just give up on it an went somewhere else. The chargers are often offline, and EVERY time they charge you 75$ deposit just to TRY to start charging. Which sometimes takes up to 3-4 times because the app never works as expected. First off all this is a simple procedure it should not rely on internet connection like that at all. And second how hard is it to validate if the charger is online BEFORE charging a 75$ fee every time? I would never use this but at my appartment building its the only option and you're basically forced into it. People at the bulding always complain and I'm sure loop lost a lot of money by not having their app together. Terrible experience and a waste of time
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horrible
1. charges u 75 bucks. 2. doesn’t even activate after it says it has. 3. should’ve just been a card reader at the charger without an app. 4. confusing asf.
App freezes up repeatedly
The only solution is to reboot my phone
Criminals
This app and all its devs (if they even have human or competent devs) need to be investigated. Taking 20-30 minutes to be able to successfully access the charger and start charging is the least of it. I have never left a review on a charging app before but this one deserves the worst review. Who built it to be so fragile and nonfunctional?
The worst and most criminal part is the app freezes (I’m on an iPhone 17 pro with 4 bars 5G). It froze when I went to authorize charge and they cancelled the charge. The issue is they also charge you a $2 initiation fee. So pretty much they’re making money off of customers for their systems failing. How is that even legal?
The worst and most criminal part is the app freezes (I’m on an iPhone 17 pro with 4 bars 5G). It froze when I went to authorize charge and they cancelled the charge. The issue is they also charge you a $2 initiation fee. So pretty much they’re making money off of customers for their systems failing. How is that even legal?
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Terrible Company
These guys are raising the price by triple in my building. That’s unbelievable. Just pure greed it’s just sad. They increase prices and can’t even get them to work properly. They are always offline.
Not using these guys anymore. I suggest everyone does the same
Not using these guys anymore. I suggest everyone does the same
Decent
My only feedback is that you can’t set up a notification for when a charger becomes available.
Completely unworkable
Not user friendly, to the point we couldn’t get it to work. Really. Really hate this app and the charger.
Terrible app
Worst app I have ever used. Can’t recommend to not use highly enough.
Avoid
Terrible EV charging network, often did not work.
Not functional
The app doesn’t work. When I scan a charger’s QR code, the app stays frozen on the following screen with a loading wheel that never turns.
Didn’t think it could get worse
My building, unfortunately, uses this charging network. Loop is, without a doubt, one of the most frustrating apps I’ve ever used. Despite having an account, Loop makes me select either “guest mode” or “sign in” every time I open the app, and never remembers my preferences. Previously, it would at least remember that I use Apple Pay, and it would remember this when I would pay to begin my charge. Now, it seems that even that is too much for this app to comprehend, so it makes me select a new payment method every single time I go to start a charge. This is time intensive, obnoxious, and unnecessary.
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Overcharged Parking Fee
Loop app would not end session after charging completed and car disconnected from charger. Swipe didn’t work. Tried multiple times. Maybe a Loop backend sync issue. I assumed incorrectly that the system would work it out. Anyway, as a result I was charged a $500 parking fee for a 6.5 hour charge that, as of this writing, I’m still waiting to recover. One lesson learned, don’t use a debit card with this system. Easier to fight with credit.
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Didn’t work.
Never worked
worst!
The app the payment methods everything about this is frustrating. I hope they run out of business. I'm so upset right now.
Needs to be shut down
Loop was working fine before but like any other station, it started having glitches where you could not start the charge on any station. I called about the issue way back In December and the rep told me a supervisor will call me back. Months pass and we get to February and the app was still down and I did not receive a call at all. I called again and was told the same thing that someone will call back. About a week or 2 later, nothing again. I’m surprised Loop is still in business after being down for months with no explanation to customers. Worse customer service and worse charging station period. Unfortunately these are the only stations my community has so I have drive to 7eleven’s fast charger since Loop won’t fix the issue.
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Avoid this charging network
Terrible chargers and an even worse app. Half the time the charger won’t connect, and when it does the app glitches or fails to start the session. On top of that, they put a $50 authorization hold on your card just to charge, which is ridiculous compared to other networks.
In responses to other reviews they claim the building owner is responsible for setting the kWh pricing, but that explanation doesn’t really hold up when there are ChargePoint chargers in the exact same building that are cheaper and have lower activation/authorization fees.
Overall a frustrating experience and a poorly built product. I’d strongly recommend using other charging providers.
In responses to other reviews they claim the building owner is responsible for setting the kWh pricing, but that explanation doesn’t really hold up when there are ChargePoint chargers in the exact same building that are cheaper and have lower activation/authorization fees.
Overall a frustrating experience and a poorly built product. I’d strongly recommend using other charging providers.
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