Completely unworkable
Not user friendly, to the point we couldn’t get it to work. Really. Really hate this app and the charger.
Terrible app
Worst app I have ever used. Can’t recommend to not use highly enough.
Avoid
Terrible EV charging network, often did not work.
Not functional
The app doesn’t work. When I scan a charger’s QR code, the app stays frozen on the following screen with a loading wheel that never turns.
Didn’t think it could get worse
My building, unfortunately, uses this charging network. Loop is, without a doubt, one of the most frustrating apps I’ve ever used. Despite having an account, Loop makes me select either “guest mode” or “sign in” every time I open the app, and never remembers my preferences. Previously, it would at least remember that I use Apple Pay, and it would remember this when I would pay to begin my charge. Now, it seems that even that is too much for this app to comprehend, so it makes me select a new payment method every single time I go to start a charge. This is time intensive, obnoxious, and unnecessary.
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Overcharged Parking Fee
Loop app would not end session after charging completed and car disconnected from charger. Swipe didn’t work. Tried multiple times. Maybe a Loop backend sync issue. I assumed incorrectly that the system would work it out. Anyway, as a result I was charged a $500 parking fee for a 6.5 hour charge that, as of this writing, I’m still waiting to recover. One lesson learned, don’t use a debit card with this system. Easier to fight with credit.
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Didn’t work.
Never worked
worst!
The app the payment methods everything about this is frustrating. I hope they run out of business. I'm so upset right now.
Needs to be shut down
Loop was working fine before but like any other station, it started having glitches where you could not start the charge on any station. I called about the issue way back In December and the rep told me a supervisor will call me back. Months pass and we get to February and the app was still down and I did not receive a call at all. I called again and was told the same thing that someone will call back. About a week or 2 later, nothing again. I’m surprised Loop is still in business after being down for months with no explanation to customers. Worse customer service and worse charging station period. Unfortunately these are the only stations my community has so I have drive to 7eleven’s fast charger since Loop won’t fix the issue.
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Avoid this charging network
Terrible chargers and an even worse app. Half the time the charger won’t connect, and when it does the app glitches or fails to start the session. On top of that, they put a $50 authorization hold on your card just to charge, which is ridiculous compared to other networks.
In responses to other reviews they claim the building owner is responsible for setting the kWh pricing, but that explanation doesn’t really hold up when there are ChargePoint chargers in the exact same building that are cheaper and have lower activation/authorization fees.
Overall a frustrating experience and a poorly built product. I’d strongly recommend using other charging providers.
In responses to other reviews they claim the building owner is responsible for setting the kWh pricing, but that explanation doesn’t really hold up when there are ChargePoint chargers in the exact same building that are cheaper and have lower activation/authorization fees.
Overall a frustrating experience and a poorly built product. I’d strongly recommend using other charging providers.
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$50.00 temporary hold fees
A $50.00 hold fee for each charge is consumer victimization. It used to be $5.00. This has been going on at least 3 weeks. I called customer service and they took zero accountability. Guess it’s time to complain to all the usual state abd federal agencies.
Absolute Nightmare
Inconvenient, unreliable, glitchy. Chargers are often offline and randomly turn themselves off in the middle of charging. I’m forced to use it because that’s what my apartment building has as a public charger and I absolutely hate this. In guest mode you need to go through almost 6-7 steps just to start charging. It wants to pre-authorize your credit card for 0.1$ then charges a 75$ deposit. Then you activate the charger and it’s not working. And you start all over again couple of times. I use this a lot and it’s NEVER a good experience. Why do you make it so hard? you want my money or you want me to create an account with you? Which one is it?
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Excessive hold fee
This service provider started placing a $50 hold on your card for charging. No EVs warrant this high of a hold. At most charging costs $20. The fee was $5 previously which is a reasonable amount. They made this update with no notification their “solution” is to carry a balance on their app so that they can earn interest off your money before you spend it. Hard pass unless like me you are unfortunate enough to live in an apartment with only loop chargers look elsewhere. Shame on you Loop.
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Lacks notification features
App contains the basics but would be more helpful if it alerted me when a station was free.
Unreliable chargers and frustrating payment system
Our apartment building uses Loop chargers, and reliability has been consistently poor. Stations frequently fail to initiate charging, and when they do start, sessions often terminate around 10% state of charge without explanation.
The app is unstable, and payment authorization regularly fails. In practice, this forces users to preload funds onto a Loop wallet, which is non-refundable. That creates a captive-customer situation where you’re required to front money for a service that frequently doesn’t work.
For a residential installation — where tenants rely on overnight charging — uptime and reliability are critical. Based on repeated failures and unresolved issues, this network has not met basic reliability expectations.
The app is unstable, and payment authorization regularly fails. In practice, this forces users to preload funds onto a Loop wallet, which is non-refundable. That creates a captive-customer situation where you’re required to front money for a service that frequently doesn’t work.
For a residential installation — where tenants rely on overnight charging — uptime and reliability are critical. Based on repeated failures and unresolved issues, this network has not met basic reliability expectations.
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Horrible stations
Never starts the car always have to call a rep
Chargers rarely work
This app is so frustrating to use. And the chargers rarely work.
Overcharging and never reimbursing
I’ve had ongoing billing and app reliability issues with this EV charging company, and the situation has recently escalated.
From the beginning, the app charged a $5 activation fee almost every time I tried to start a session. On multiple occasions, the app would charge $2–$3, glitch out, and fail to start charging. Sometimes those charges were reimbursed, sometimes they weren’t. I didn’t always catch it at the time, which is partly on me — but the pattern is concerning.
Recently, the company began charging $50 holds/fees, and that’s when things became unacceptable.
Yesterday:
• I attempted to charge my car
• The app charged me twice ($50 x2)
• My car never charged
• I unplugged and left
• Only one $50 charge was reimbursed
• The second $50 was never returned
• About 20 minutes later, I was charged another $50 for no reason, which was reimbursed immediately
So as of now, I’ve been wrongfully charged $50 with no successful charging session and no explanation.
This app feels extremely unreliable when it comes to payment processing, reimbursements, and session stability. When you’re dealing with large authorization amounts, this level of inconsistency is unacceptable.
I would strongly caution EV drivers to monitor their bank statements closely if using this service and think twice before relying on it for charging.
From the beginning, the app charged a $5 activation fee almost every time I tried to start a session. On multiple occasions, the app would charge $2–$3, glitch out, and fail to start charging. Sometimes those charges were reimbursed, sometimes they weren’t. I didn’t always catch it at the time, which is partly on me — but the pattern is concerning.
Recently, the company began charging $50 holds/fees, and that’s when things became unacceptable.
Yesterday:
• I attempted to charge my car
• The app charged me twice ($50 x2)
• My car never charged
• I unplugged and left
• Only one $50 charge was reimbursed
• The second $50 was never returned
• About 20 minutes later, I was charged another $50 for no reason, which was reimbursed immediately
So as of now, I’ve been wrongfully charged $50 with no successful charging session and no explanation.
This app feels extremely unreliable when it comes to payment processing, reimbursements, and session stability. When you’re dealing with large authorization amounts, this level of inconsistency is unacceptable.
I would strongly caution EV drivers to monitor their bank statements closely if using this service and think twice before relying on it for charging.
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they suck
they still suck
Unreliable Chargers at Boston College
I use these new chargers almost every day and on most days the unit loses power or just stops charging. Ive had no issues at other chargers except for the ones at BC.
