Horrible and should be labeled a scam
My new apartment building has these installed. I download their app and it’s unintuitive and I spent 30 mins trying to get the plug and payments working. All to have no success, I try adding the card to my Apple Wallet multiple times and only after I exchange 6 emails with support they tell me the feature is undergoing an update. Nothing on the app tells you this. A $2 activation fee is ridiculous especially cause I’m driving just a plug in hybrid. After that it charges me 45 cents a kilowatt hour then 50 cents every hour my car is not charging as a “parking fee” EVEN THOUGH THE PLUG IS ONLY USED FOR MY SPACE. These people are scam artists.
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Easy
I have a charger at work. Easy to use.
Straight Trash
This app is garbage and so is the charging. The app claims to be able to give a digital ID for charging, but is unable to do so. Instead, they want you to pay to purchase a physical card that provides their chargers the same information a digital ID from the app would. Even their tech-support doesn’t know how their own app works. The app can take your money, but apparently will not allow you to use that money to charge your EV.
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Awful
The app is terrible. It takes forever to buffer. I had to scan the QR code 5 times before it got to the payment screen. When I got to the screen it buffered forever and never connected. Terrible. I will be deleting this app. If I could give it 0 stars I would.
Trash app
Had to pre authorize $75 3 times! Horrible service. Charged $2 to connect 3 times. Scam app.
App Sucks
Glitches all the time. Have hard time reloading card and just paying for it using a card. It drafted $50 three times trying three seperate times to charge $8 worth glitching each time but later going through only to have $150 drafted from my account for an $8 charge
Absolute predatory garbage
I hate this app so much I’m writing this twice cuz the first one didn’t get submitted
Just complete predatory garbage
1. They tripled the prices overnight. Like what did electricity suddenly triple in price? It now costs the same to supercharge my car and I still have to use this trash network because it’s the only one in the building
2. $50 authorization charge. Are you kidding? Every other app charges at most $1 just to check the card is working like look at DoorDash and Uber. You charge at most $30 why the heck you need a $50 authorization charge that then takes days to reverse? You need that extra float? Why do you need days to reverse the charge when it takes minutes to charge?
3. If you then opt to not use a card and instead charge their card with money none of that is then refundable. Incredibly predatory practices
4. They charged me twice $50 in authorization charges that were never reversed. Their support team claims they did but not according to my credit card company. I just had to eat the charges
5. App is buggy as heck. Payment methods don’t work. Apple Pay doesn’t work
6. UI/UX is atrocious. Like let’s say you want to see the status of charging or stop the charge you have to go to the charging station and do the QR instead of being able to do or see that from the app. What? Like really?
7. Error messages are atrocious. If something wrong happens it just doesn’t work and there’s no indication of why. You have to call customer service who then check for you
Like if you’re going to be a money grub then at least pay your QA and development teams better. What are you doing with all that cash flow?
Just complete predatory garbage
1. They tripled the prices overnight. Like what did electricity suddenly triple in price? It now costs the same to supercharge my car and I still have to use this trash network because it’s the only one in the building
2. $50 authorization charge. Are you kidding? Every other app charges at most $1 just to check the card is working like look at DoorDash and Uber. You charge at most $30 why the heck you need a $50 authorization charge that then takes days to reverse? You need that extra float? Why do you need days to reverse the charge when it takes minutes to charge?
3. If you then opt to not use a card and instead charge their card with money none of that is then refundable. Incredibly predatory practices
4. They charged me twice $50 in authorization charges that were never reversed. Their support team claims they did but not according to my credit card company. I just had to eat the charges
5. App is buggy as heck. Payment methods don’t work. Apple Pay doesn’t work
6. UI/UX is atrocious. Like let’s say you want to see the status of charging or stop the charge you have to go to the charging station and do the QR instead of being able to do or see that from the app. What? Like really?
7. Error messages are atrocious. If something wrong happens it just doesn’t work and there’s no indication of why. You have to call customer service who then check for you
Like if you’re going to be a money grub then at least pay your QA and development teams better. What are you doing with all that cash flow?
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Response from developer
Thank you for bringing this matter to our attention. We apologize for the inconvenience and want to make sure your concern is properly reviewed. Please contact support@loopglobal.com so our team can investigate and work toward an appropriate resolution.
The worst charging experience ever
Probably the worst chraging network ever. Terrible expirence and a headache. First of all they force you into using their app and creating an account with them. The app is super glitchy. It can take sometimes up to 10 mins to start charging. Counless times I did just give up on it an went somewhere else. The chargers are often offline, and EVERY time they charge you 75$ deposit just to TRY to start charging. Which sometimes takes up to 3-4 times because the app never works as expected. First off all this is a simple procedure it should not rely on internet connection like that at all. And second how hard is it to validate if the charger is online BEFORE charging a 75$ fee every time? I would never use this but at my appartment building its the only option and you're basically forced into it. People at the bulding always complain and I'm sure loop lost a lot of money by not having their app together. Terrible experience and a waste of time
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Response from developer
Thank you for bringing this matter to our attention. We sincerely regret any inconvenience you may have encountered and appreciate the opportunity to assist you further. Please reach out to our support team at support@loopglobal.com so we can better review your concern and provide the appropriate assistance. Rest assured that our team is committed to helping resolve the issue to the best of our ability.
horrible
1. charges u 75 bucks. 2. doesn’t even activate after it says it has. 3. should’ve just been a card reader at the charger without an app. 4. confusing asf.
App freezes up repeatedly
The only solution is to reboot my phone
Criminals
This app and all its devs (if they even have human or competent devs) need to be investigated. Taking 20-30 minutes to be able to successfully access the charger and start charging is the least of it. I have never left a review on a charging app before but this one deserves the worst review. Who built it to be so fragile and nonfunctional?
The worst and most criminal part is the app freezes (I’m on an iPhone 17 pro with 4 bars 5G). It froze when I went to authorize charge and they cancelled the charge. The issue is they also charge you a $2 initiation fee. So pretty much they’re making money off of customers for their systems failing. How is that even legal?
The worst and most criminal part is the app freezes (I’m on an iPhone 17 pro with 4 bars 5G). It froze when I went to authorize charge and they cancelled the charge. The issue is they also charge you a $2 initiation fee. So pretty much they’re making money off of customers for their systems failing. How is that even legal?
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Response from developer
Thank you for bringing this matter to our attention. We sincerely regret any inconvenience you may have encountered and appreciate the opportunity to assist you further. Please reach out to our support team at support@loopglobal.com so we can better review your concern and provide the appropriate assistance. Rest assured that our team is committed to helping resolve the issue to the best of our ability.
Terrible Company
These guys are raising the price by triple in my building. That’s unbelievable. Just pure greed it’s just sad. They increase prices and can’t even get them to work properly. They are always offline.
Not using these guys anymore. I suggest everyone does the same
Not using these guys anymore. I suggest everyone does the same
Decent
My only feedback is that you can’t set up a notification for when a charger becomes available.
Completely unworkable
Not user friendly, to the point we couldn’t get it to work. Really. Really hate this app and the charger.
Terrible app
Worst app I have ever used. Can’t recommend to not use highly enough.
Avoid
Terrible EV charging network, often did not work.
Not functional
The app doesn’t work. When I scan a charger’s QR code, the app stays frozen on the following screen with a loading wheel that never turns.
Didn’t think it could get worse
My building, unfortunately, uses this charging network. Loop is, without a doubt, one of the most frustrating apps I’ve ever used. Despite having an account, Loop makes me select either “guest mode” or “sign in” every time I open the app, and never remembers my preferences. Previously, it would at least remember that I use Apple Pay, and it would remember this when I would pay to begin my charge. Now, it seems that even that is too much for this app to comprehend, so it makes me select a new payment method every single time I go to start a charge. This is time intensive, obnoxious, and unnecessary.
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Response from developer
Thank you for sharing your feedback with us. We are sorry to hear about the issue you encountered and apologize for any inconvenience this may have caused. Please reach out to our support team at support@loopglobal.com so we can better understand the situation and provide further assistance. Rest assured that we will do our best to assist you.
Overcharged Parking Fee
Loop app would not end session after charging completed and car disconnected from charger. Swipe didn’t work. Tried multiple times. Maybe a Loop backend sync issue. I assumed incorrectly that the system would work it out. Anyway, as a result I was charged a $500 parking fee for a 6.5 hour charge that, as of this writing, I’m still waiting to recover. One lesson learned, don’t use a debit card with this system. Easier to fight with credit.
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Didn’t work.
Never worked
