Failure to charge
For unknown reasons it has stopped charging when i connect my car
RRompro32
It failed to connect to Internet after two years
It is quite frustrating to program Wallbox to charge my EV daily. Sometimes it works sometimes it doesn’t. Recently it failed to tap into internet for a software upgrade. Despite the reset instructed by the service tech, I guess that I just have to limp along and charge my car manually.
JJKYWANG
Worst support experience
I was really looking for this charger, but the whole experience is turning into a nightmare.
The unit has been installed for almost a month now and it doesn’t work. Charging sessions interrupt after ~5 minutes.
Tried to restart/power cycle, nothing works.
The worst part is probably the support. It’s done via emails and sometimes you just don’t get an answer for a whole week, you don’t know when you’ll get a reply, which is absolutely ridiculous.
Also, if you want to open a ticket, you have to go through an AI bot that won’t let you do anything. You can’t reach them by phone, the bot is not aware of the status of any ticket, so you’re left blindsided.
I guess you can have a great user experience IF you never have to contact them.
At this point, I’m looking for a refund and going with another brand.
The unit has been installed for almost a month now and it doesn’t work. Charging sessions interrupt after ~5 minutes.
Tried to restart/power cycle, nothing works.
The worst part is probably the support. It’s done via emails and sometimes you just don’t get an answer for a whole week, you don’t know when you’ll get a reply, which is absolutely ridiculous.
Also, if you want to open a ticket, you have to go through an AI bot that won’t let you do anything. You can’t reach them by phone, the bot is not aware of the status of any ticket, so you’re left blindsided.
I guess you can have a great user experience IF you never have to contact them.
At this point, I’m looking for a refund and going with another brand.
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NNoReviewFFS
Absolutely Rubbish
Rubbish poor customer service spent £1k on having a charger and hasn’t worked Eon are not interested and wallbox don’t respond to called or emails
Eon will not replace despite having a 3 year warranty
Stay away from them
Eon will not replace despite having a 3 year warranty
Stay away from them
DDDiagnostic Dodge
Inflexible, Unfriendly & Unreliable
I chose a Wallbox Pulsar Plus 6 years ago. I have wasted years of my life connecting to Bluetooth and WiFi. It constantly drops the connection and then the Bluetooth stopped functioning. Wallbox’s solution? Buy a new charger.
I recently moved to a new house and by chance it has the very same Wallbox charger. All the same problems.
To add to it, the tethered cable is too short and there is apparently no way of extending or changing it (even using a qualified electrician).
Thoroughly fed up. Would never buy or recommend Wallbox.
There are much better chargers out there.
I recently moved to a new house and by chance it has the very same Wallbox charger. All the same problems.
To add to it, the tethered cable is too short and there is apparently no way of extending or changing it (even using a qualified electrician).
Thoroughly fed up. Would never buy or recommend Wallbox.
There are much better chargers out there.
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JJuniorOeuf
