Excelente
Wallbox cumpre o que diz fazer e com muitos recursos.
Response from developer
Muito obrigado pelas 5 estrelas, André! Ficamos muito felizes em saber que a Wallbox está cumprindo o que promete. Seu apoio significa muito para toda a equipe. Boas recargas!
Failure to charge
For unknown reasons it has stopped charging when i connect my car
It failed to connect to Internet after two years
It is quite frustrating to program Wallbox to charge my EV daily. Sometimes it works sometimes it doesn’t. Recently it failed to tap into internet for a software upgrade. Despite the reset instructed by the service tech, I guess that I just have to limp along and charge my car manually.
Worst support experience
I was really looking for this charger, but the whole experience is turning into a nightmare.
The unit has been installed for almost a month now and it doesn’t work. Charging sessions interrupt after ~5 minutes.
Tried to restart/power cycle, nothing works.
The worst part is probably the support. It’s done via emails and sometimes you just don’t get an answer for a whole week, you don’t know when you’ll get a reply, which is absolutely ridiculous.
Also, if you want to open a ticket, you have to go through an AI bot that won’t let you do anything. You can’t reach them by phone, the bot is not aware of the status of any ticket, so you’re left blindsided.
I guess you can have a great user experience IF you never have to contact them.
At this point, I’m looking for a refund and going with another brand.
The unit has been installed for almost a month now and it doesn’t work. Charging sessions interrupt after ~5 minutes.
Tried to restart/power cycle, nothing works.
The worst part is probably the support. It’s done via emails and sometimes you just don’t get an answer for a whole week, you don’t know when you’ll get a reply, which is absolutely ridiculous.
Also, if you want to open a ticket, you have to go through an AI bot that won’t let you do anything. You can’t reach them by phone, the bot is not aware of the status of any ticket, so you’re left blindsided.
I guess you can have a great user experience IF you never have to contact them.
At this point, I’m looking for a refund and going with another brand.
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Absolutely Rubbish
Rubbish poor customer service spent £1k on having a charger and hasn’t worked Eon are not interested and wallbox don’t respond to called or emails
Eon will not replace despite having a 3 year warranty
Stay away from them
Eon will not replace despite having a 3 year warranty
Stay away from them
Inflexible, Unfriendly & Unreliable
I chose a Wallbox Pulsar Plus 6 years ago. I have wasted years of my life connecting to Bluetooth and WiFi. It constantly drops the connection and then the Bluetooth stopped functioning. Wallbox’s solution? Buy a new charger.
I recently moved to a new house and by chance it has the very same Wallbox charger. All the same problems.
To add to it, the tethered cable is too short and there is apparently no way of extending or changing it (even using a qualified electrician).
Thoroughly fed up. Would never buy or recommend Wallbox.
There are much better chargers out there.
I recently moved to a new house and by chance it has the very same Wallbox charger. All the same problems.
To add to it, the tethered cable is too short and there is apparently no way of extending or changing it (even using a qualified electrician).
Thoroughly fed up. Would never buy or recommend Wallbox.
There are much better chargers out there.
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Red Light, Red Flag!
My charger is red and will not charge my car. I have tried many things, including downloading this app which is useless. There is no way to figure out how to get my charger working again or even what my next steps might be.
Cannot sign up
Unable to sign up for the app as the drop down menu for country doesn’t show any countries and doesn’t work when you search for them. Please work this problem out!
Connectivity to internet is problematic
We have had a number of consistency issues with our wallbox. The first one was actually charging and after a very frustrating couple of years it emerged that there’s a known problem with the ribbon inside the box. Now is internet connectivity. It literally won’t connect or stay connected. This box is literally making me lose my mind!
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It’s the best.
Very easy to use, intuitive interface for scheduling , energy supplier options, cost estimates and configuration information. Overall recommend.
Lost account!!!!!
I changed my phone so lost my account details and passwords impossible to find how to recover this from a rubbish app
Poor connection
Nor very impressed. Informed by eon not to use for 3 weeks. Struggles to connect via btooth, can’t down load updates. Sometimes it doesn’t charge car , sometimes it does.
All Good Now
They finally fixed the Days-of-the-week display issue for iPhone. Took a while, but it’s finally nice.
Impossible to contact
Build a dark mode for the app please.
Few years ago you had some really easy process to get in touch, now you’ve blocked every real way of reaching you.
App and charging experience is superb, but you ruined the great customer support you had.
Few years ago you had some really easy process to get in touch, now you’ve blocked every real way of reaching you.
App and charging experience is superb, but you ruined the great customer support you had.
Outdated App
Poor App functionality, poor connectivity way behind the rest of the market
Unreliable
Often forgets the data and needs a reinstall
Application works via Bluetooth only and only sometimes
It is unreliable at best, does not see neither my Wi-Fi nor any of my neighbors Wi-Fi networks.
Azram
Very disappointed with this Wallbox charger. It’s extremely unreliable — sometimes it works perfectly, and other times it simply doesn’t work at all. It seems to have a total mind of its own! Not what I would expect from a charger and definitely not something I can rely on.
Avoid!!!
Wallbox doesn't sell chargers. It sells frustration.
My charger failed. Wallbox admitted it was a known issue and approved a warranty repair.
Then came the fun part.
Missed delivery dates. Promises of "immediate dispatch". No tracking information. No updates. No responses. No phone support. No human contact. Just a chatbot that repeatedly tells you your case already exists and someone is working on it.
Weeks later, the part still hasn't arrived.
The app is mediocre, but the customer service is genuinely the worst I've experienced from any technology company. Even the retailer who sold the charger struggled to get answers from Wallbox.
Products fail. That's not the problem.
The problem is being left completely in the dark after they've admitted the fault is theirs.
If you're considering a Wallbox charger, ask yourself one question:
What happens when it breaks?
Based on my experience, absolutely nothing.
My charger failed. Wallbox admitted it was a known issue and approved a warranty repair.
Then came the fun part.
Missed delivery dates. Promises of "immediate dispatch". No tracking information. No updates. No responses. No phone support. No human contact. Just a chatbot that repeatedly tells you your case already exists and someone is working on it.
Weeks later, the part still hasn't arrived.
The app is mediocre, but the customer service is genuinely the worst I've experienced from any technology company. Even the retailer who sold the charger struggled to get answers from Wallbox.
Products fail. That's not the problem.
The problem is being left completely in the dark after they've admitted the fault is theirs.
If you're considering a Wallbox charger, ask yourself one question:
What happens when it breaks?
Based on my experience, absolutely nothing.
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Days of Week Don’t Display
On the schedule page the days of the week are NOT readable on iPhone. They refuse to fix it. I do like that their update notes are informative.
