Wallbox
Always start it manually, so I stay up till the off peak charging at 1130pm. Refuses to share the app. The holder on the wall for the lead broke straight away. Not an easy charger
Gavin
I’ve had this Wallbox charger for around a year and it’s been nothing but frustrating. It regularly stops charging mid session, loses connection and constantly needs reconnecting via Bluetooth or a full power reset. An EV charger should just work. I wouldn’t recommend this product to anyone based on my experience. Very disappointing.
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Broken No Customer Service
Purchased and installed a Wallbox Pulsar Plus. It won’t connect to the app via Bluetooth, and the Wallbox only outputs 1.3 kW, despite being hard wired to a 60a circuit.
There is no phone number for customer service, and nine hours after submitting a support ticket, there’s been no response from Wallbox.
There is no phone number for customer service, and nine hours after submitting a support ticket, there’s been no response from Wallbox.
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Poor quality product
I will never buy this product again. It has broken twice in less than three years. The second time, I was told that the replacement part would take 3–4 weeks to arrive. In the meantime, I have no way to charge my devices at home. To make matters worse, I was told to arrange and pay for someone to fit the replacement part myself. Very poor product quality and disappointing customer service. I would not recommend it.
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quality charger
we have been running the wallbox now for about 3 years. highly reliable, simple to use, software updates delivered flawlessly. i would highly recommend it.
Constantly fails
Charger works for about 10 minutes then stops every time I try to charge car.
Support is nonexistent
Support is nonexistent
Appareil fiable
Toujours prêt, facile et rapide !
Rarely works
Customer support unable to fix. Did everything requested. Should have sent someone out but haven’t. Works intermittently
Always reliable
I’ve had this EV charger for 6+ years. No issues whatsoever!!!
Very easy to use and understand.
Very easy to use and understand.
Great
Great app easy to set up and use
Bluetooth issues
Wallbox Bluetooth issues are a constant nightmare. Box won’t connect even when I’m standing right next to it. Customer support is about as useful as a chocolate tea pot. No phone numbers to contact. My advice is to take your business elsewhere.
Will not charge properly
Poor customer service and no follow-up. Very frustrating
Connection problem
It is sooooo bad! It doesn’t connect well all the time! So bad!
Unreliable and poor support
We’ve had the Wallbox for years but it repeatedly fails, with the same fault.
Periodically, the charger trips the electrical breaker. We go through a song and dance. Wall box makes us factory reset and update, it doesn’t work, we complain then give up. The problem mysteriously disappears… only to come back and force the same cycle to repeat.
We will be replacing it as it’s just so much hassle.
Periodically, the charger trips the electrical breaker. We go through a song and dance. Wall box makes us factory reset and update, it doesn’t work, we complain then give up. The problem mysteriously disappears… only to come back and force the same cycle to repeat.
We will be replacing it as it’s just so much hassle.
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Keeps cutting out
This charger is rubbish. Updates don’t work and keeps cutting out.
Great
Great app easy to set up
Nothing but trouble
Nothing but trouble since it’s been fitted would never get a Wallbox charger again
Not reliable!
Only problems I had with this charger. Customer service useless!
Doesn’t automatically reconnect to phone app
I am unable to access Wallbox at times after the GFCI trips. Wished there were a switch to allow devices to reconnect automatically, without having to confirm it with Bluetooth.
Customer service are not serious to help
Since May 5th my charger is performing inconsistently, most of the time it will not do the handshake with my Tesla or Volvo to start the charge cycle. Engineering concludes that it is a handling issue, seriously? After 3 years using this charger? Totally disappointed! Hope someone with management authority reads this and follows up…..
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