It’s the best.
Very easy to use, intuitive interface for scheduling , energy supplier options, cost estimates and configuration information. Overall recommend.
Lost account!!!!!
I changed my phone so lost my account details and passwords impossible to find how to recover this from a rubbish app
Poor connection
Nor very impressed. Informed by eon not to use for 3 weeks. Struggles to connect via btooth, can’t down load updates. Sometimes it doesn’t charge car , sometimes it does.
All Good Now
They finally fixed the Days-of-the-week display issue for iPhone. Took a while, but it’s finally nice.
Impossible to contact
Build a dark mode for the app please.
Few years ago you had some really easy process to get in touch, now you’ve blocked every real way of reaching you.
App and charging experience is superb, but you ruined the great customer support you had.
Few years ago you had some really easy process to get in touch, now you’ve blocked every real way of reaching you.
App and charging experience is superb, but you ruined the great customer support you had.
Outdated App
Poor App functionality, poor connectivity way behind the rest of the market
Unreliable
Often forgets the data and needs a reinstall
Application works via Bluetooth only and only sometimes
It is unreliable at best, does not see neither my Wi-Fi nor any of my neighbors Wi-Fi networks.
Azram
Very disappointed with this Wallbox charger. It’s extremely unreliable — sometimes it works perfectly, and other times it simply doesn’t work at all. It seems to have a total mind of its own! Not what I would expect from a charger and definitely not something I can rely on.
Avoid!!!
Wallbox doesn't sell chargers. It sells frustration.
My charger failed. Wallbox admitted it was a known issue and approved a warranty repair.
Then came the fun part.
Missed delivery dates. Promises of "immediate dispatch". No tracking information. No updates. No responses. No phone support. No human contact. Just a chatbot that repeatedly tells you your case already exists and someone is working on it.
Weeks later, the part still hasn't arrived.
The app is mediocre, but the customer service is genuinely the worst I've experienced from any technology company. Even the retailer who sold the charger struggled to get answers from Wallbox.
Products fail. That's not the problem.
The problem is being left completely in the dark after they've admitted the fault is theirs.
If you're considering a Wallbox charger, ask yourself one question:
What happens when it breaks?
Based on my experience, absolutely nothing.
My charger failed. Wallbox admitted it was a known issue and approved a warranty repair.
Then came the fun part.
Missed delivery dates. Promises of "immediate dispatch". No tracking information. No updates. No responses. No phone support. No human contact. Just a chatbot that repeatedly tells you your case already exists and someone is working on it.
Weeks later, the part still hasn't arrived.
The app is mediocre, but the customer service is genuinely the worst I've experienced from any technology company. Even the retailer who sold the charger struggled to get answers from Wallbox.
Products fail. That's not the problem.
The problem is being left completely in the dark after they've admitted the fault is theirs.
If you're considering a Wallbox charger, ask yourself one question:
What happens when it breaks?
Based on my experience, absolutely nothing.
Show more
Days of Week Don’t Display
On the schedule page the days of the week are NOT readable on iPhone. They refuse to fix it. I do like that their update notes are informative.
Needs active session programming
It needs to have from the box; start-stop-duration and power adjustment programming. Existing program does not have duration limit…
Charger keeps turning red with error code 111
The charger has been in service for only couple of months.Charger keeps turning red with error code 111
Days of Week Don’t Display
On the schedule page the days of the week are un readable on iPhone. They refuse to do an easy fix. I do like that their update notes are informative.
No support for so called EV smart charging features for New Zealand
Have gad this installed since getting our first EV back in 2024, and while it’s interface and usability have improved, there are still features that seemed to be lacking, especially for us in New Zealand.
For a start, when trying the so called smart charging features for my EV, New Zealand is missing from the country list so it is pretty useless in that sense.
And not to mention whenever there is a software update the system will either fail or fail to update - I almost have to factory reset it every time there is an update.
Definitely not my go to brand when I come to replace the unit.
For a start, when trying the so called smart charging features for my EV, New Zealand is missing from the country list so it is pretty useless in that sense.
And not to mention whenever there is a software update the system will either fail or fail to update - I almost have to factory reset it every time there is an update.
Definitely not my go to brand when I come to replace the unit.
Show more
Terrible
Absolutely awful app. Always glitching. Spend most of my life wondering if it will work
Charger keeps disconnecting
Charger keeps disconnecting. The app is very poor
Awful
Drops off Bluetooth all the time. Totally unreliable. Have to restart several times in order to use it. Let’s you down. Wake up I. Morning and no charge on car. If I could give zero stars I would. Have to use public chargers instead . Awful. Terrible
Terrible
No assistance at all, all A.I run …can not charge my car .. completely locked …and can not change the charge times, response from Wallbox A.I. you are out of guarantee. … beware
Great—when it works
I’ve been having issues for many months with charging not starting on schedule, the app changing charging amps on its own, and missed charges entirely. Customer support has been responsive, but have not solved the issue, and the admin burden to troubleshoot has been excessive. Not impressed.
