Poorly thought through process
Initial set up is slightly challenging however, if you ever need to replace your charging hardware, there is no way to do this through the app or on their website. Their Chatbot online is almost useless, and there is no phone number to call.
What was in the notification?
When the power company announces a peak event, the ev.energy app produces a notification mentioning as much. Often this notification truncated but clicking on the notification just opens an app where you cannot read what was in the notification anymore while also clearing the notification from the iOS Notification Center. The app needs to have a message center where notifications can be read after the fact.
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Beyond pointless
This app came with a Rolec charger and has never been much use. Today it has gone beyond useless and is now preventing me from charging my car.
It is useless because I am on an Economy 7 tariff and my solar panels feed directly to the grid. The so-called ‘smart’ settings don’t save me money. They just mean I can’t be sure my car will be charged when I want it.
The only use I ever found for the smart settings on the app is the holiday lock. That’s because the Rolec charger has no lock and the app is the only way I can stop passers by from borrowing my electricity when I’m away.
But today, when I got home from my holiday, the app failed to operate at all.
I have tried updating it, reloading it, rebooting my phone. All to no avail.
Now have a useless app and a useless home charger.
Any advice?
It is useless because I am on an Economy 7 tariff and my solar panels feed directly to the grid. The so-called ‘smart’ settings don’t save me money. They just mean I can’t be sure my car will be charged when I want it.
The only use I ever found for the smart settings on the app is the holiday lock. That’s because the Rolec charger has no lock and the app is the only way I can stop passers by from borrowing my electricity when I’m away.
But today, when I got home from my holiday, the app failed to operate at all.
I have tried updating it, reloading it, rebooting my phone. All to no avail.
Now have a useless app and a useless home charger.
Any advice?
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Love this
Easy to use and save a lot of money
Completely unreliable
Download this app if you like gambling. Sometimes it works so well you forget it is there. Other times, you wake up to find the car hasn’t charged and you’re in trouble. It is a complete lottery.
Decent app. Needs improvement
It basically does what it’s supposed to, but there are weak spots.
1: When “Smart” charging, if the app stops charging and schedules it to restart at a later time, it NEVER restarts the charging. I’ve had to drastically change what time I want the charge finished so it doesn’t stop after I go to bed. Otherwise, when I get up and ready to go, the app didn’t restart the charging, and the car isn’t charged to the percentage I was expecting.
2: A recent update seems to have removed the estimated charging costs for each charge. I have my rate added, and up until recently, it would give me an estimated cost of each charge, based on that rate. My rate is still in the app, but my charging costs are no longer displayed.
3: The app’s “chat with us” feature is garbage. You’re not actually getting to chat at all. It’s just a series of pre-written questions, with set answers, and the answers don’t always correctly answer the question you selected, with no recourse other than selecting “this solved my issue”
1: When “Smart” charging, if the app stops charging and schedules it to restart at a later time, it NEVER restarts the charging. I’ve had to drastically change what time I want the charge finished so it doesn’t stop after I go to bed. Otherwise, when I get up and ready to go, the app didn’t restart the charging, and the car isn’t charged to the percentage I was expecting.
2: A recent update seems to have removed the estimated charging costs for each charge. I have my rate added, and up until recently, it would give me an estimated cost of each charge, based on that rate. My rate is still in the app, but my charging costs are no longer displayed.
3: The app’s “chat with us” feature is garbage. You’re not actually getting to chat at all. It’s just a series of pre-written questions, with set answers, and the answers don’t always correctly answer the question you selected, with no recourse other than selecting “this solved my issue”
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Response from developer
Thank you for your feedback on the app. The chatbot is designed for common issues and isn't meant to replace custom support. It sounds like your car could be prone to falling asleep, please get in touch and we'll see if we can alter the schedule for you! - Chris
Get any other app than this
I was forced to get a new EV charger as EI stopped supporting the EO2 which was superb. I could choose to charge on solar, grid or both. Now I have this EV.energy app (which you have to pay for) and it so far has cost me £250 to charge my car over the last 6 months and it will not charge on solar alone. I have had uk power here to try and solve it but it is basically the installation, EV charger and an app which is as much use as x chocolate teapot. I have asked many times for my money back… Don’t not touch
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Great but
Cannot sign in. It keeps telling me my account info could not be loaded. Try again. I’ve been trying for over a week. I uninstalled the app and changed my password and even tried signing up as new but it has a record of my email and account and tells me to sign in. Nothing in the app has any useful info for fixing the issue so I’m not sure how to use the app if I can’t sign into my account.
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Not working
The worst app
So buggy
So many bugs. Before, it couldn’t log some of my charging sessions. Now, it wouldn’t even let me log in. A waste of time.
Update 08/07/2026. The developer claimed that the bug has been fixed in the comments. But I am still getting exactly the same error message.
Update 08/07/2026. The developer claimed that the bug has been fixed in the comments. But I am still getting exactly the same error message.
Broken login
Worked for a week now I can’t login. Even resetting the password and reinstalling doesn’t work. Looks like the update broke something! UPDATE ITS STILL BROKEN EVEN THOUGH CHRIS SAYS ITS FIXED
Can’t login and can’t adjust schedule!
I needed to login to adjust the schedule and boost the charge but the app fails upon login. I am unable to adjust the schedule or set a one time charging session. While this app is great in concept, it all falls apart when users cannot login to make any adjustments. Please fix. My kids depend on a fully charged car to get around town.
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User experience is horrible
I have struggled with this bloody app since EO migrated to EV. The user experience is horrible. Also, forget about support, you will be chatting with a bloody Ai bot that’s clueless about your troubles. I wish EO didn’t migrate!!!!!!!!
Great App
Before the new app, it was terrible, now it’s great
Ability to log in broken
This app worked well, for a few days. After the most recent update, I can no longer log in. Every attempt to log in is met with a generic “an error occurred while logging in” message. Resetting my password, uninstalling and reinstalling the app, and trying the app on a different device don’t fix this issue.
This means I can’t turn smart charging on or off, enable boost charging, or access any other controls. My car stopped charging several times when I needed it to be charging due to the fact I can’t access ev.energy’s controls.
This means I can’t turn smart charging on or off, enable boost charging, or access any other controls. My car stopped charging several times when I needed it to be charging due to the fact I can’t access ev.energy’s controls.
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It works, but UI could be better
This app works, but the UI makes it difficult to answer simples questions like “When will my vehicle start charging?”
For example, the message “Not charging - No smart charge planned or being delivered” is shown immediately after plugging in my vehicle during peak hours. But this isn’t actually correct - I’m using Eversource managed charging, and charging will in fact start during off-peak hours.
I wish the app would be clearer about this and differentiate it from the condition of “Your car is plugged in, but something is wrong with managed charging and it will not start charging later tonight” which has also happened to me a couple of times.
For example, the message “Not charging - No smart charge planned or being delivered” is shown immediately after plugging in my vehicle during peak hours. But this isn’t actually correct - I’m using Eversource managed charging, and charging will in fact start during off-peak hours.
I wish the app would be clearer about this and differentiate it from the condition of “Your car is plugged in, but something is wrong with managed charging and it will not start charging later tonight” which has also happened to me a couple of times.
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Response from developer
Hello there, Thank you for your review! We appreciate your feedback about the user interface and understand the importance of clear communication regarding your vehicle's charging status. Your insights are valuable as we work towards enhancing the app experience. -Eve
Seems like a scam – points taken, no reward received
I redeemed my 30 points to claim the £5 energy bill contribution. The app took my points straight away, but I never received the £5 discount or any confirmation at all. Nothing was applied to my bill, no explanation given, and there is no way to get the points back. It feels exactly like a scam – they take what you earn and deliver absolutely nothing in return. Very disappointing and misleading.
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Excellent app
This app help us save money. Charge your vehicle and get rewards.
Disappointing
The app constantly disconnects so I never get the rebates that should come with a peak charging.
There seems to be no way to talk to a person and fix this.
Help
There seems to be no way to talk to a person and fix this.
Help
App struggles to refresh
The app really struggles to refresh data. For example car has been plugged in for a couple of hours but the app says 70% charged lasted updated 2 days ago.
No matter what I do it just doesn’t refresh the info.
Maybe a dedicated refresh button
No matter what I do it just doesn’t refresh the info.
Maybe a dedicated refresh button
