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National Grid Charge Smart MA

National Grid Charge Smart MA

by National Grid plc

1.2K ratings
57 reviews
🔧 Utilities
✈️ Travel
Free

Details

Released
December 15, 2021
Updated
October 19, 2026

Features

Developer

National Grid plc
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About

Manage your electric vehicle charging and potentially save money. Connect your National Grid account and link your vehicle or charger to enroll in the program.

✓Connect National Grid account
✓Link vehicle or charger
✓Enroll in charging program
✓Manage EV charging
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What users say about National Grid Charge Smart MA

Reviews of National Grid Charge Smart MA are mixed: the Utilities app is rated 4.7/5 from 1.2K App Store ratings. What users like most: great for savings, provides good insight into charging costs. Top complaints: unreliable connectivity and sync issues, privacy concerns with vehicle access. Summarized from real user reviews.

Positive things

  • 💰Great for savings
  • 📊Provides good insight into charging costs
  • 🤑Earning rebates is appreciated
  • 👍Pleasantly surprised by the app

Negative things

  • 🐛Unreliable connectivity and sync issues
  • 🔒Privacy concerns with vehicle access
  • 🤯Confusing UI changes and lack of transparency
  • 🚫Lack of support for certain vehicle models
  • 🔋Draining 12v battery constantly
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+1

What's New in National Grid Charge Smart MA

3.42.1

October 19, 2026

Updated app icon and app name

User reviews

Most RecentHighest RatedLowest Rated

Nice app

So far it works very well. It keeps all my charging periods and costs in one place. It also very good notifications.
6C65 cuda

Owner

Awesome
Wwicleche

Good record of energy use

This app works very well and provides good insight into the actual charging cost, since it knows the actual National Grid rates. I am a bit confused as to why the kWh reported by Charge Smart (this National Grid app) doesn’t ever match the kWh reported by ChargePoint (the charger on my wall that National Grid pulls data from). It’s close, but never the same for a charging session.
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CCardiffGiant76

Over priced electricity

Massachusetts pays some of the highest rates in America!
DDjordan666

Not able to Connect

The app doesn’t even pick up the car type.
PPATSO2
See 52 more reviews

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User experience

🐞

Reported Bugs

4 issues

Rebates screen has no exit option

Bug

Charging times not showing up correctly

Bug

Login and authentication issues

Bug

Incompatibility with certain vehicle models

Bug
✨

Requested Features

4 requests

Breakdown of monthly energy usage and costs

Feature

Ability to link e-bill from within the app

Feature

More detailed charging data and analytics

Feature

Support for additional home charger brands

Feature

FAQ

What does the Charge Smart MA app do?

The Charge Smart MA app allows National Grid customers to manage their electric vehicle charging. It connects your National Grid account and enables you to link your vehicle or charger to enroll in a program designed for EV charging.

How do I enroll in the program?

To enroll, you need to download the app, connect your National Grid account, and then link your vehicle or charger using your existing manufacturer login details. This process enrolls you in the Charge Smart program.

Is there a cost to use Charge Smart MA?

Based on the provided information, the app itself is free to download and use. There are no mentions of in-app purchases or subscription fees associated with the application.

What information do I need to connect my vehicle or charger?

You will need your existing manufacturer login details for your electric vehicle or charger to connect it through the app. This allows the app to authenticate and link your device to your National Grid account for program enrollment.