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Worcester 311

Worcester 311

by City of Worcester, Massachusetts

114 ratings
3 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • September 7, 2022
  • May 21, 2026

Features

Developer

City of Worcester, Massachusetts
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Worcester 311 screenshot #1 for iPhone
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About

Report non-emergency issues in Worcester, MA with this free app. Submit requests for street signs, streetlights, and other city concerns with photos and comments. Streamline access to city services and help improve your community.

✓Submit non-emergency service requests
✓Report issues with photos
✓Add comments to requests
✓Track issue resolution
✓Access city services easily
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What's New in Worcester 311

6.5.0

May 21, 2026

- This release introduces full landscape orientation support across all primary application tabs to improve accessibility and viewing flexibility.

User reviews

Most RecentHighest RatedLowest Rated

Location Error?!

I cannot submit ANYTHING because the app can’t determine my location!! I’ve provided a full address, including zip code, and NOTHING! This is BEYOND FRUSTRATING!!
britsa4britsa4

Replies

Enable replies so comments or questions can be a asked. What if you have an update to an issue? If it’s still open & you create another work order, the customer service person may close the ticket thinking it’s a duplicate.
NthlGbsn30NthlGbsn30

City of Worcester 311 🤡

The people behind this app should be ashamed of themselves.. they only do favors for their friends… shame on you !!
Porky254haterPorky254hater

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FAQ

What types of issues can I report with Worcester 311?

You can report non-emergency issues such as broken street signs, malfunctioning streetlights, and other concerns around the city. The app allows you to submit these requests with photos and comments for timely resolution.

Is Worcester 311 free to use?

Yes, Worcester 311 is a free application for residents, businesses, and visitors of Worcester, Massachusetts. There are no costs associated with downloading or using its services.

How does Worcester 311 handle my reports?

All reports submitted through Worcester 311 are routed to the Worcester 311 customer service center. They are then assigned to the appropriate city department for timely attention and resolution.

What devices does Worcester 311 support?

Currently, Worcester 311 is supported on iPhones. The app is designed to provide easy access to city services for users on this platform.

How often is Worcester 311 updated?

The latest version of Worcester 311 is 6.3.1, last updated on March 14, 2026. Updates ensure the app remains functional and efficient for reporting city issues.

What is the age rating for Worcester 311?

Worcester 311 has an age rating of 12+. This indicates that the content is generally suitable for users aged 12 and older.

Does Worcester 311 have ads?

No, Worcester 311 does not contain advertisements. It is a free service provided by the City of Worcester, Massachusetts, focused on facilitating communication about city issues.

What do users like about Worcester 311?

Users appreciate the app's ease of use for reporting non-emergency issues and its role in improving the city. The ability to submit photos and comments enhances the reporting process.