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BOS:311

BOS:311

by City of Boston

80 ratings
69 reviews
🔧 Utilities
📊 Productivity
Free

Details

  • Released
  • Updated
  • October 22, 2009
  • November 25, 2025

Developer

City of Boston
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❓5 answered
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About

Report non-emergency neighborhood issues in Boston, such as potholes and graffiti. Track the status of your reports and view active issues on a city map. This app helps residents improve their communities by streamlining communication with city services.

✓Report neighborhood issues
✓Track report status
✓View active reports on map
✓Submit non-emergency requests
✓Community improvement tool
Show original description

What users say

Summarized from real user reviews of BOS. Based on 80 reviews and a 2.6/5 average, it highlights the 10 positives and 94 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍User-friendly interface
  • ✅App functions flawlessly
  • 💡Innovative technology adoption
  • 🚀Efficient reporting process
  • 🗺️Useful map feature
  • ✨Great for reporting specific issues (potholes, needles, graffiti)
  • 👍Connects citizens and public works
  • 👍Quick response for some issues
  • 👍Easy to navigate
  • 👍Practical and user-friendly

Negative things

  • 😞Reports opened for months
  • 😞City doesn’t do anything
  • 😞Caused more frustration
  • 😞App doesn’t do its job
  • 😞City doesn’t hold themselves accountable
  • 😞Reports go unanswered for months
  • 😞Absolute waste of time
  • 😞Not working since 2023
  • 😞Staff just stopped responding
  • 😞Comments are not confidential
  • 😞Doesn’t recognize area
  • 😞App is broken
  • 😞Old app was much faster
  • 😞New version was a step back in performance
  • 😞Useless app
  • 😞Not working after the update
  • 😞Cases never close
  • 😞Too clunky
  • 😞Making a report is too difficult
  • 😞New version useless
  • 😞Not effective
  • 😞Cases are not actually dealt with
  • 😞New version is a step back
  • 😞Takes more clicks to report
  • 😞Mapping is broken
  • 😞Lack of ability to see if an issue has already been reported
  • 😞New rebrand is terrible
  • 😞App is confusing to use
  • 😞Old app was better
  • 😞Bloated with crap
  • 😞Dig through menus
  • 😞Unable to submit reports
  • 😞App gets worse
  • 😞Most 311 calls are ignored
  • 😞Slow to load
  • 😞No way to report cyclists/bike lane issues
  • 😞Categories missing
  • 😞No ads in black areas of Boston
  • 😞Needs update
  • 😞Crashes upon opening
  • 😞App will not load
  • 😞Stopped working after iPhone update
  • 😞App isn’t working
  • 😞Updates failed
  • 😞App is trash
  • 😞Insufficient
  • 😞Doesn’t meet the need of its users
  • 😞Lazy investigators
  • 😞App is lame
  • 😞iPhone app broken
  • 😞Button wasn’t working
  • 😞Non-Responding
  • 😞Never responded to any report
  • 😞Needs bug fixes
  • 😞Virtually unusable
  • 😞Opens multiple times
  • 😞Banner can never be closed
  • 😞App stop working
  • 😞Trash delays pick up
  • 😞BOS 311 keeps closing cases without fixing
  • 😞Good app, poor response
  • 😞Service is useless
  • 😞City does not care about resident parking
  • 😞"case closed" or "duplicate request"
  • 😞Respond 48 hours later
  • 😞People actually work?
  • 😞Deleted the app
  • 😞Well boys
  • 😞Mean they got us
  • 😞Dreaded ticket
  • 😞Need more features
  • 😞Voiceover not reading reports
  • 😞Broken
  • 😞App is broken when trying to attach a picture
  • 😞New update breaks app
  • 😞Impossible to Start New Report
  • 😞Been like this for months
  • 😞Responses are lies
  • 😞Report stays open forever
  • 😞Report gets closed with pre-written response
  • 😞Stock photos show different street
  • 😞Still broken
  • 😞Lie to me
  • 😞People who actually care about solutions need to be in charge
  • 😞Nice try bean town
  • 😞App does not work
  • 😞Horrible design
  • 😞Trouble locating correct address
  • 😞Unreadable design
  • 😞Doesn't work on IOS 6
  • 😞Crashes
  • 😞Server won't register
  • 😞Latest update breaks the app
  • 😞Registration Failed. 503 Bad Request
See all reviews

What's New in BOS

6.4.29

November 25, 2025

Bug fixes and performance improvements

User reviews

Most RecentHighest RatedLowest Rated

Reports opened for months

I have reports that are opened for months. City doesn’t even do anything. Horrible app
Beau24Beau24

Useful and Easy to use

This app is great, my one wish is that it allow users to comment on or corroborate reports made by other users
ksweeney25ksweeney25

Great app with great service

I’m so thankful Boston has this service, and that they make it so user-friendly. I received a courteous call explaining when and why my case was closed.
NicoleL314NicoleL314

City of Boston

I hoped this app would’ve helped but it caused more frustration. It’s either the app doesn’t do its job or “someone” not doing their job. It’s likely the latter. I’m complaining about an app that the city created to hold people accountable but don’t hold themselves accountable. Welcome to Boston!
This Guy………This Guy………

Great App, but Worthless!!

The app functions flawlessly. The city of Boston doesn’t function at all. What’s the point of having an app if reports go unanswered for months? Currently I have two open reports, same vehicle, three weeks apart. I’m thinking that uninstalling the app will be just as effective as reporting issues through the app itself.
Show more
AaronOsbornAaronOsborn
See 64 more reviews

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User experience

🐞

Reported Bugs

20 issues

Reports opened for months with no action

Bug

App doesn't do its job or city departments don't

Bug

Reports go unanswered for months

Bug

App doesn't recognize certain areas

Bug

New version is slower and less effective

Bug

Map feature is broken or unreliable

Bug

Cases never close or are not resolved

Bug

App is clunky and difficult to use

Bug

App crashes upon opening

Bug

App stops working after iOS updates

Bug

App shows 'updates failed'

Bug

App button for creating new requests not working

Bug

App opens multiple reports at once

Bug

Clicking on map pins opens an unclosable banner

Bug

App stops showing correct trash pickup days

Bug

App is broken when trying to attach a picture

Bug

App is broken after new update

Bug

Impossible to create a new report for months

Bug

Server registration fails

Bug

App crashes on older iOS versions

Bug
✨

Requested Features

13 requests

Allow users to comment on or corroborate reports

Feature

Add ability to delete a report

Feature

Add feature to report speeding

Feature

Make 'recent reports' tab accessible for voiceover users

Feature

Add more categories for reporting (e.g., cyclists, bike lanes)

Feature

Increase app awareness through ads, especially in underserved communities

Feature

Improve filtering options for reports on the map

Feature

Allow users to see if an issue has already been reported

Feature

Revert to previous app version

Feature

Fix bugs and add new features instead of completely changing everything

Feature

Add dark mode option

Feature

Improve map accuracy for address location

Feature

Add option to report crimes (currently only for non-crimes)

Feature

FAQ

What does BOS:311 do?

BOS:311 allows Boston residents to report non-emergency issues in their neighborhoods, such as potholes, graffiti, and other community concerns. It facilitates communication with the City of Boston's work order system.

How can I track my reported issue?

Once you submit a report through the app, you can follow its status directly within BOS:311. The app provides updates on your request and allows you to see the statuses of other reports filed in the city.

Is BOS:311 free to use?

Yes, BOS:311 is a free application for Boston residents. There are no costs associated with downloading or using the app to report issues.

What types of issues can I report?

You can report non-emergency issues that affect your neighborhood. Examples include potholes, graffiti, broken streetlights, and other quality-of-life concerns that the City of Boston can address.

Can I see other reported issues?

Yes, the app features a map that provides an easy overview of active reports across Boston. This allows you to see what issues have been reported by other residents in the city.