BOS vs Eversource Energy
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BOS
Report non-emergency neighborhood issues in Boston, such as potholes and graffiti. Track the status of your reports and view active issues on a city map. This app helps residents improve their communities by streamlining communication with city services.
- Report neighborhood issues
- Track report status
- View active reports on map
- Submit non-emergency requests
- Community improvement tool
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BOS:311 enables Boston's residents to improve their neighborhoods by reporting non-emergency issues in their communities, like potholes and graffiti. Reports are automatically fed into the City of Boston’s work order system to track and assign them to City staff. Through the app, you can follow the status of your request, as well as the statuses of other reports in the City. There’s even a map to get an easy overview of active reports in Boston.
Eversource Energy
Manage your electric and gas accounts conveniently from your mobile device. View past bills, make payments, set up auto-pay, and receive alerts. Report outages and easily contact customer service.
- View past bills (PDF)
- Make payments
- Set up auto payments
- Paperless billing
- Report outages
- Contact customer service
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Use this fast and secure Eversource app to manage your electric and gas accounts on the go. With this app, you can quickly: • View up to 12 months of your past bills (in high-resolution PDF format) • Make a payment or set up auto payments from your bank account • Turn on paperless billing and alerts • Report or check service outages • Easily contact customer service • View Spanish version if your phone is set to Spanish language
Screenshots
Verdict
The clearest difference is rating: Eversource Energy at 4.9 against BOS's 2.6. Eversource Energy also leads on ratings volume (32K vs 80) and review sentiment (50% vs 36%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Eversource Energy holds the better App Store score, 4.9 against 2.6. That said, the two scores are not equally well evidenced: Eversource Energy has 32K ratings behind it against 80, so its average is the more settled of the two. Written reviews point the same way: 36% of BOS's written reviews are positive against 50% of Eversource Energy's.
BOS ships an update every 4 months, Eversource Energy every 3 months. The most recent releases landed on September 29, 2026 and October 1, 2026 respectively.
| Parameter | BOS | Eversource Energy |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (80 ratings) | 4.9 (32K ratings) — better |
| Positive reviews | 36.2% of reviews | 50.2% of reviews — better |
| Number of ratings | 80 | 32K — better |
| Update frequency | Every 4 months | Every 3 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 13.4 — better | 14.0 |
| Further details — not scored | ||
| Size | 26 MB | 50 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Boston | Eversource Energy Service Company |
Customer experience
BOS
Eversource Energy
User reviews
BOS
From 80 App Store ratingsWhat we love
- 👍 User-friendly interface
- ✅ App functions flawlessly
- 💡 Innovative technology adoption
- 🚀 Efficient reporting process
- 🗺️ Useful map feature
Room to improve
- 😞 Reports opened for months
- 😞 City doesn’t do anything
- 😞 Caused more frustration
- 😞 App doesn’t do its job
- 😞 City doesn’t hold themselves accountable
Eversource Energy
From 32K App Store ratingsWhat we love
- 🚀 Easy to track payments and statements
- 👍 Useful and reliable app
- 🔒 Facial recognition login
Room to improve
- 🐛 Frequent login errors and app crashes
- 🔒 Inability to save login credentials
- 💸 No credit/debit card payment option
- 🤔 Clunky UI and navigation
- 🔍 Lack of detailed usage tracking and history
Bugs and requests
BOS
Reported bugs
20 issues- Reports opened for months with no action
- App doesn't do its job or city departments don't
- Reports go unanswered for months
- App doesn't recognize certain areas
- New version is slower and less effective
Show 15 moreShow fewer
- Map feature is broken or unreliable
- Cases never close or are not resolved
- App is clunky and difficult to use
- App crashes upon opening
- App stops working after iOS updates
- App shows 'updates failed'
- App button for creating new requests not working
- App opens multiple reports at once
- Clicking on map pins opens an unclosable banner
- App stops showing correct trash pickup days
- App is broken when trying to attach a picture
- App is broken after new update
- Impossible to create a new report for months
- Server registration fails
- App crashes on older iOS versions
Requested features
13 requests- Allow users to comment on or corroborate reports
- Add ability to delete a report
- Add feature to report speeding
- Make 'recent reports' tab accessible for voiceover users
- Add more categories for reporting (e.g., cyclists, bike lanes)
Show 8 moreShow fewer
- Increase app awareness through ads, especially in underserved communities
- Improve filtering options for reports on the map
- Allow users to see if an issue has already been reported
- Revert to previous app version
- Fix bugs and add new features instead of completely changing everything
- Add dark mode option
- Improve map accuracy for address location
- Add option to report crimes (currently only for non-crimes)
Eversource Energy
Reported bugs
4 issues- Login issues and account not recognized
- Password reset function not working
- Billing information not accurately reflected
- Outage notification feature not functioning
Requested features
5 requests- Add credit/debit card payment option
- Improve login experience and allow credential saving
- Enhance usage tracking and history features
- Optimize UI for better usability
- Add partial payment option
In-app purchases
BOS
No in-app purchases
Eversource Energy
No in-app purchases
Questions
Is BOS free?
Is Eversource Energy free?
Which has better reviews, BOS or Eversource Energy?
Do BOS or Eversource Energy have ads?
Which is updated more often, BOS or Eversource Energy?
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