BOS vs Safety Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BOS
Report non-emergency neighborhood issues in Boston, such as potholes and graffiti. Track the status of your reports and view active issues on a city map. This app helps residents improve their communities by streamlining communication with city services.
- Report neighborhood issues
- Track report status
- View active reports on map
- Submit non-emergency requests
- Community improvement tool
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BOS:311 enables Boston's residents to improve their neighborhoods by reporting non-emergency issues in their communities, like potholes and graffiti. Reports are automatically fed into the City of Boston’s work order system to track and assign them to City staff. Through the app, you can follow the status of your request, as well as the statuses of other reports in the City. There’s even a map to get an easy overview of active reports in Boston.
Safety Mobile
Manage your insurance policies and claims conveniently from your mobile device. Pay bills, report accidents, access insurance cards, and track claim history. Receive important alerts for payments and renewals.
- Pay bills
- Report claims
- View insurance card
- Access claim history
- Receive payment/renewal alerts
- Find an agent
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Safety Mobile by Safety Insurance Insurance just got a whole lot easier with Safety Mobile right at your fingertips. It gives you access to your Safety Insurance My Account to pay your bill, report a claim at the accident scene, view your insurance card and access your agent information. View the history of your home and auto claims, including your adjuster's contact information, appraisals, and payments by selecting 'Claim History' under My Account. With the Alert Center, we will send you an email or text message when a payment is due, or your license, registration, or inspection expires. * Use Face/Touch ID or the 'Remember Me' switch on the login page to remember both your user name and password. Logging into My Account has never been easier! * Not a Safety Insurance policyholder? That’s OK - use the Find an Agent tool to locate an Independent Agent near you. About Safety Insurance: Safety Insurance is sold exclusively through a network of professional independent agents in Massachusetts, Maine, and New Hampshire. Safety Insurance offers insurance products for your Auto, Home, and Business.
Screenshots
Verdict
The clearest difference is rating: BOS at 2.6 against Safety Mobile's 1.9. BOS also leads on review sentiment (36% vs 25%) and iOS requirement (13.4 vs 16.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
BOS holds the better App Store score, 2.6 against 1.9. Both are backed by a comparable volume of ratings — 80 and 55 respectively. Written reviews point the same way: 36% of BOS's written reviews are positive against 25% of Safety Mobile's.
BOS ships an update every 4 months, Safety Mobile every 3 months. The most recent releases landed on August 16, 2026 and August 8, 2026 respectively.
| Parameter | BOS | Safety Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (80 ratings) — better | 1.9 (55 ratings) |
| Positive reviews | 36.2% of reviews — better | 24.6% of reviews |
| Number of ratings | 80 — better | 55 |
| Update frequency | Every 4 months | Every 3 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.4 — better | 16.0 |
| Further details — not scored | ||
| Size | 26 MB | 10 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Boston | Safety Insurance Company |
Customer experience
BOS
Safety Mobile
User reviews
BOS
From 80 App Store ratingsWhat we love
- 👍 User-friendly interface
- ✅ App functions flawlessly
- 💡 Innovative technology adoption
- 🚀 Efficient reporting process
- 🗺️ Useful map feature
Room to improve
- 😞 Reports opened for months
- 😞 City doesn’t do anything
- 😞 Caused more frustration
- 😞 App doesn’t do its job
- 😞 City doesn’t hold themselves accountable
Safety Mobile
From 55 App Store ratingsWhat we love
- 👍 Easy to use (older reviews)
- 👍 Customer friendly (older reviews)
- 👍 Agent finder map view (older reviews)
- 👍 Intuitive interface (older reviews)
- 👍 Functional, informational (older reviews)
Room to improve
- 👎 Cannot view policy documents
- 👎 Cannot see policy information
- 👎 Login errors/system errors
- 👎 App freezes/crashes
- 👎 Useless for most functions
Bugs and requests
BOS
Reported bugs
20 issues- Reports opened for months with no action
- App doesn't do its job or city departments don't
- Reports go unanswered for months
- App doesn't recognize certain areas
- New version is slower and less effective
Show 15 moreShow fewer
- Map feature is broken or unreliable
- Cases never close or are not resolved
- App is clunky and difficult to use
- App crashes upon opening
- App stops working after iOS updates
- App shows 'updates failed'
- App button for creating new requests not working
- App opens multiple reports at once
- Clicking on map pins opens an unclosable banner
- App stops showing correct trash pickup days
- App is broken when trying to attach a picture
- App is broken after new update
- Impossible to create a new report for months
- Server registration fails
- App crashes on older iOS versions
Requested features
13 requests- Allow users to comment on or corroborate reports
- Add ability to delete a report
- Add feature to report speeding
- Make 'recent reports' tab accessible for voiceover users
- Add more categories for reporting (e.g., cyclists, bike lanes)
Show 8 moreShow fewer
- Increase app awareness through ads, especially in underserved communities
- Improve filtering options for reports on the map
- Allow users to see if an issue has already been reported
- Revert to previous app version
- Fix bugs and add new features instead of completely changing everything
- Add dark mode option
- Improve map accuracy for address location
- Add option to report crimes (currently only for non-crimes)
Safety Mobile
Reported bugs
9 issues- System error on login
- App freezes when reporting claims
- App closes when uploading photos for claims
- Login verification loop
- App crashes on sign in
Show 4 moreShow fewer
- App closes after login
- App doesn't remember username
- App sends incorrect payment due notifications
- App doesn't display all covered individuals on insurance card
Requested features
11 requests- Add ability to view policy documents
- Add ability to see policy information
- Add bill payment scheduling
- Add payment history view
- Add pending payment view
Show 6 moreShow fewer
- Add ability to view ID proof
- Improve login process
- Add Touch ID/biometric login
- Add ability to report bugs/suggestions
- Allow saving billing information
- Add mobile payment option
In-app purchases
BOS
No in-app purchases
Safety Mobile
No in-app purchases
