BOS vs Laundry Connect Pay
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BOS
Report non-emergency neighborhood issues in Boston, such as potholes and graffiti. Track the status of your reports and view active issues on a city map. This app helps residents improve their communities by streamlining communication with city services.
- Report neighborhood issues
- Track report status
- View active reports on map
- Submit non-emergency requests
- Community improvement tool
Read full descriptionHide full description
BOS:311 enables Boston's residents to improve their neighborhoods by reporting non-emergency issues in their communities, like potholes and graffiti. Reports are automatically fed into the City of Boston’s work order system to track and assign them to City staff. Through the app, you can follow the status of your request, as well as the statuses of other reports in the City. There’s even a map to get an easy overview of active reports in Boston.
Laundry Connect Pay
Operate your community or campus laundry machines using your smartphone. Start washers and dryers, track laundry history, receive notifications when cycles are complete, and access helpful guides. This app eliminates the need for quarters and physical laundry cards, making laundry day more convenient.
- Start washers and dryers remotely
- Track laundry history
- Receive cycle completion notifications
- Access laundry tutorials and stain guides
- Request service
- Get instant refunds
Read full descriptionHide full description
LaundryConnectPay from Automatic Laundry is a feature rich app that allows you to operate the washers and dryers in your community or campus laundry room with your smart phone. Easy to set up and add value, start machines, track history, contact us, request service, access laundry tutorials and stain removal guides, live status of your washer or dryer, text or e-mail notifications when your laundry machine is done and more! Makes doing laundry easier and much more convenient than having to get quarters and having to carry around a laundry card – everything is right on your phone! The app also allows us to give you instant refunds. This app only works at communities and schools that have laundry rooms managed by Automatic Laundry with our LaundryConnectPay system installed. Check your laundry room signage for information and availability of LaundryConnectPay. Bluetooth is required to be on to recognize and start machines.
Screenshots
Verdict
The clearest difference is rating: Laundry Connect Pay at 4.6 against BOS's 2.6. Laundry Connect Pay also leads on review sentiment (73% vs 36%) and ratings volume (6.3K vs 85). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Laundry Connect Pay holds the better App Store score, 4.6 against 2.6. That said, the two scores are not equally well evidenced: Laundry Connect Pay has 6.3K ratings behind it against 85, so its average is the more settled of the two. Written reviews point the same way: 36% of BOS's written reviews are positive against 73% of Laundry Connect Pay's.
BOS ships an update every 4 months, Laundry Connect Pay every 3 months. The most recent releases landed on October 24, 2026 and October 29, 2026 respectively.
| Parameter | BOS | Laundry Connect Pay |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (85 ratings) | 4.6 (6.3K ratings) — better |
| Positive reviews | 36.2% of reviews | 72.5% of reviews — better |
| Number of ratings | 85 | 6.3K — better |
| Update frequency | Every 4 months | Every 3 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 13.4 | 10.0 — better |
| Further details — not scored | ||
| Size | 26 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Boston | Automatic Laundry Services Co., Inc. |
Customer experience
BOS
Laundry Connect Pay
User reviews
BOS
From 85 App Store ratingsWhat we love
- 👍 User-friendly interface
- ✅ App functions flawlessly
- 💡 Innovative technology adoption
- 🚀 Efficient reporting process
- 🗺️ Useful map feature
Room to improve
- 😞 Reports opened for months
- 😞 City doesn’t do anything
- 😞 Caused more frustration
- 😞 App doesn’t do its job
- 😞 City doesn’t hold themselves accountable
Laundry Connect Pay
From 6.3K App Store ratingsWhat we love
- 👍 Convenient app for laundry payments
- 🚀 Easy to use and load money
- 📢 Provides notifications when laundry is done
- 💻 Allows checking machine status from phone
- 🔓 No need for physical cards or quarters
Room to improve
- 🐛 App connectivity issues and glitches
- ⏱️ Inaccurate cycle time estimates
- 💰 Overcharging for laundry services
- 🤔 Lack of features like remote machine control
Bugs and requests
BOS
Reported bugs
20 issues- Reports opened for months with no action
- App doesn't do its job or city departments don't
- Reports go unanswered for months
- App doesn't recognize certain areas
- New version is slower and less effective
Show 15 moreShow fewer
- Map feature is broken or unreliable
- Cases never close or are not resolved
- App is clunky and difficult to use
- App crashes upon opening
- App stops working after iOS updates
- App shows 'updates failed'
- App button for creating new requests not working
- App opens multiple reports at once
- Clicking on map pins opens an unclosable banner
- App stops showing correct trash pickup days
- App is broken when trying to attach a picture
- App is broken after new update
- Impossible to create a new report for months
- Server registration fails
- App crashes on older iOS versions
Requested features
13 requests- Allow users to comment on or corroborate reports
- Add ability to delete a report
- Add feature to report speeding
- Make 'recent reports' tab accessible for voiceover users
- Add more categories for reporting (e.g., cyclists, bike lanes)
Show 8 moreShow fewer
- Increase app awareness through ads, especially in underserved communities
- Improve filtering options for reports on the map
- Allow users to see if an issue has already been reported
- Revert to previous app version
- Fix bugs and add new features instead of completely changing everything
- Add dark mode option
- Improve map accuracy for address location
- Add option to report crimes (currently only for non-crimes)
Laundry Connect Pay
Reported bugs
3 issues- Login issues and inability to recover account
- Inconsistent sync between app and machines
- Inability to get refunds for failed cycles
Requested features
3 requests- Allow multiple users on the same account
- Add option to enter custom dry time amount
- Provide real-time machine availability status
In-app purchases
BOS
No in-app purchases
Laundry Connect Pay
No in-app purchases
Questions
Is BOS free?
Is Laundry Connect Pay free?
Which has better reviews, BOS or Laundry Connect Pay?
Do BOS or Laundry Connect Pay have ads?
Which is updated more often, BOS or Laundry Connect Pay?
Other comparisons
