Reports opened for months
I have reports that are opened for months. City doesn’t even do anything. Horrible app
Useful and Easy to use
This app is great, my one wish is that it allow users to comment on or corroborate reports made by other users
Great app with great service
I’m so thankful Boston has this service, and that they make it so user-friendly. I received a courteous call explaining when and why my case was closed.
City of Boston
I hoped this app would’ve helped but it caused more frustration. It’s either the app doesn’t do its job or “someone” not doing their job. It’s likely the latter. I’m complaining about an app that the city created to hold people accountable but don’t hold themselves accountable. Welcome to Boston!
Great App, but Worthless!!
The app functions flawlessly. The city of Boston doesn’t function at all. What’s the point of having an app if reports go unanswered for months? Currently I have two open reports, same vehicle, three weeks apart. I’m thinking that uninstalling the app will be just as effective as reporting issues through the app itself.
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Boston being Boston
I used this app—and to 311—fifteen months ago with no response regarding an extremely dangerous stretch of sidewalk. Absolute waste of time, but I sure will sue when I break my 83 yeR old ankle.
Not working since 2023
For many years, the app worked really well. But as others have mentioned, since about 2023, either the 311 app stopped working, or the staff just stopped responding. Not sure which; but something’s not working!
Comments are not confidential
South end handler will tell people who comment on what. Do not think this is anonymous.
Doesn’t recognize area
Of north Brookline. Says out of area so I cannot even submit a report as they request.
App is broken
App is broken
311 enhances Boston’s quality of life
This old Bostonian is delighted with the convenience of the 311 app. I’m grateful to the folks in the Menino and Walsh administrations who centralized the reporting process and then automated it! And I’m confident that the Wu administration will continue to improve it. As others have noted, the app’s ultimate effectiveness depends on the responsiveness of the various departments. Issues are usually addressed promptly. When they aren’t, I follow up with another 311 report.
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Old app was much faster
Each page now loads super slow. Map works sometimes but not other times. New version was a step back in performance.
useless app
the app is is useless. u can’t use it to report actual crimes cause you have to go in person to a station. all it’s used for is karen’s that wanna get someone’s car towed or racists.
Not working after the update
Cases never close, something happened to the app after the update. Please fix
Bring back the old version
This is too clunky. Making a report is too difficult and it’s something I’m no longer willing to do
New version useless
What have you done to this app??
When you look at reports now on the map, it shows everything “open” from the last 11+ years and there is no way to filter it. Completely useless now.
When you look at reports now on the map, it shows everything “open” from the last 11+ years and there is no way to filter it. Completely useless now.
Not effective
Cases are not actually dealt with. I have reported the same car for illegal parking out front and it has sat there all day long 8+ hours until the person left on their own. The case still says “open” but I don’t know why they offer this app if they don’t follow up.
New version is a step back
New version is less effective. Takes more clicks to report the same info. The mapping is broken. Lack of ability to see if an issue has already been reported is a missed opportunity.
311 Makes our City Better!
Downloaded the app after seeing a needle in a park. Easy to navigate report options and call in. Within an hour a 311 agent was there and informed me they got the needle
Very proud that the city has this service
Very proud that the city has this service
New rebrand is terrible
The new rebrand is terrible. You can’t see all the open and closed reports on the map at the same time anymore. The app is confusing to use and should be reverted back to how it was. They needed to fix the bugs and add new features, not compelatly change everything…
Old app was better
It wasn’t pretty, but it worked. This one is bloated with crap that could be on a static website and now I have to dig through a bunch of menus just to submit a report for cars parked illegally that won’t be addressed for days.
