Best Somerville 311 Apps

Room to ImproveCommon complaints summarized from real App Store user reviews

• 😞 Reports opened for months
• 😞 City doesn’t do anything
• 😞 Caused more frustration
• 😞 App doesn’t do its job
• 😞 City doesn’t hold themselves accountable
• 😞 Reports go unanswered for months
• 😞 Absolute waste of time
• 😞 Not working since 2023
• 😞 Staff just stopped responding
• 😞 Comments are not confidential
• 😞 Doesn’t recognize area
• 😞 App is broken
• 😞 Old app was much faster
• 😞 New version was a step back in performance
• 😞 Useless app
• 😞 Not working after the update
• 😞 Cases never close
• 😞 Too clunky
• 😞 Making a report is too difficult
• 😞 New version useless
• 😞 Not effective
• 😞 Cases are not actually dealt with
• 😞 New version is a step back
• 😞 Takes more clicks to report
• 😞 Mapping is broken
• 😞 Lack of ability to see if an issue has already been reported
• 😞 New rebrand is terrible
• 😞 App is confusing to use
• 😞 Old app was better
• 😞 Bloated with crap
• 😞 Dig through menus
• 😞 Unable to submit reports
• 😞 App gets worse
• 😞 Most 311 calls are ignored
• 😞 Slow to load
• 😞 No way to report cyclists/bike lane issues
• 😞 Categories missing
• 😞 No ads in black areas of Boston
• 😞 Needs update
• 😞 Crashes upon opening
• 😞 App will not load
• 😞 Stopped working after iPhone update
• 😞 App isn’t working
• 😞 Updates failed
• 😞 App is trash
• 😞 Insufficient
• 😞 Doesn’t meet the need of its users
• 😞 Lazy investigators
• 😞 App is lame
• 😞 iPhone app broken
• 😞 Button wasn’t working
• 😞 Non-Responding
• 😞 Never responded to any report
• 😞 Needs bug fixes
• 😞 Virtually unusable
• 😞 Opens multiple times
• 😞 Banner can never be closed
• 😞 App stop working
• 😞 Trash delays pick up
• 😞 BOS 311 keeps closing cases without fixing
• 😞 Good app, poor response
• 😞 Service is useless
• 😞 City does not care about resident parking
• 😞 "case closed" or "duplicate request"
• 😞 Respond 48 hours later
• 😞 People actually work?
• 😞 Deleted the app
• 😞 Well boys
• 😞 Mean they got us
• 😞 Dreaded ticket
• 😞 Need more features
• 😞 Voiceover not reading reports
• 😞 Broken
• 😞 App is broken when trying to attach a picture
• 😞 New update breaks app
• 😞 Impossible to Start New Report
• 😞 Been like this for months
• 😞 Responses are lies
• 😞 Report stays open forever
• 😞 Report gets closed with pre-written response
• 😞 Stock photos show different street
• 😞 Still broken
• 😞 Lie to me
• 😞 People who actually care about solutions need to be in charge
• 😞 Nice try bean town
• 😞 App does not work
• 😞 Horrible design
• 😞 Trouble locating correct address
• 😞 Unreadable design
• 😞 Doesn't work on IOS 6
• 😞 Crashes
• 😞 Server won't register
• 😞 Latest update breaks the app
• 😞 Registration Failed. 503 Bad Request