1. Home
  2. 🔧 Utilities
  3. National Grid
  4. Reviews

National Grid User Reviews

National Grid
National Grid
National Grid plc
🔧 Utilities

Customer Experience

Positive experience19.3% of reviews
Neutral1.9% of reviews
Negative experience78.9% of reviews

~ Based on 270 written reviews from the US App Store.

What users say

Summarized from real user reviews of National Grid. Based on 9.3K reviews and a 4.7/5 average, it highlights the 3 positives and 3 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Easy to use
  • 🚀Smooth payments
  • 🔒Secure login process

Negative things

  • 🐛Frequent login issues
  • 🔍Lack of account details
  • 💰Confusing payment process with extra fees

Is National Grid Safe?

National Grid appears safe based on user ratings. AppsHunter Safety Score for National Grid is 95/100.

This assessment is based on 9,297 user ratings, with an App Store average of 4.7/5.

Safety Analysis

88.1% of ratings point to a safe experience
1.0% of ratings suggest some concerns
10.8% of ratings point to a risky experience

~ Based on 3,256 App Store ratings for National Grid.

Is National Grid Legit?

National Grid appears to be a legitimate app. AppsHunter Legitimacy Score for National Grid is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Better

Improvement
Edron07Edron07

Bill

Please make sure you text or email me so I’ll know thx
David 3546David 3546

Easy

Easy to navigate
Success loopSuccess loop

Gas rates

Tough year due to gas bill doubled.
dwnhljodwnhljo

Bill

Great service
Doug34ayalaDoug34ayala

Missing basic functions

Paying my bill requires me to input my account number, but the app doesn't allow one to copy paste the account number anywhere that I can find. Come on, you can do it!
BK HNLBK HNL

Easy!

Easy and perfect.
johnbvudvjljohnbvudvjl

Great way to stay on top of bill

Easy to use app
Appleuser5000Appleuser5000

Winter is Coming

Spring/Summer -$40-$80, but Winter it's brutal- ranges from $600-$1,000+. I'm a Senior living off of my husband SSI. - I'm applying for Heap again!! it didn't go through the first, second or third time. I was told next time to go through the City, I will do that.

I'm not looking forward to the Winter months, but hope that Heap would be the middle ground.


Thank you
Customer
Show more
samshropsamshrop

Easy

By far the easiest app to navigate. Thank you!
MARILYNBOUCHERMARILYNBOUCHER

Getting better. Finally!

It was actually very nice to be able to login without having to enter my entire life history in my family tree‘s first and last name, but yeah, the convenience fee is still. For lack of better words. Robbery!
MykeldobyMykeldoby

Used to be fine

Then I started getting notifications and reminders to pay my bill. But my bill was paid! It happened so frequently that I was going insane, double checking myself. If a balance is zero, don't remind me to pay my bill! It's not rocket science!
NightlyFanNightlyFan

Horrendous

I used to love the app however for the past 3 months my current bill and due date have been stuck on the previous bill from 3 months prior. I always have to call to get updated information. More hassle than it’s worth.
...!.......!....

Bill pay

The new method is so easier to pay online and easier to print out bills. I still like to hold actual bill in my hand to look over. It’s a win win for me!!
SandyLDeLSandyLDeL

BAD..!

WORST EVER..!!! Does noting the other than give you heart attacks..!
Abe AybarAbe Aybar

Greatly Appreciated

Thank You For Your Support🌹
ShayShay4211ShayShay4211

Suxx

It does not work ngrid should be ashamed of themselves
Ngrd suxxNgrd suxx

Oh yea

Easy to pay my bills
VivonogaladsVivonogalads

Freezes

The app freezes any time you try to get to a new screen and you have to keep closing the app and restarting it.
MarmillssMarmillss

Good service

Good
BmlaaaaaBmlaaaaa