Can pay account but want bulk pay
On the website I always do bulk payment. I want that feature in the app.
Website/APP. Review
The National Grid APP is super fast and easier to use to pay your household bill. I’d recommend to anyone I know.
Easy
The app is very easy to navigate and straight forward.
Customer
Service and agents all do a great job. I am always satisfied when I seek information or service. Thank you
App isn’t working can’t sign in to my account it just keeps saying error try again later
App isn’t working can’t sign in to my account it just keeps saying error try again later been its been like for the last 2 day I updated the app as well an still not working
Not Useful
Doesn’t Function. Been trying to get my current bill before it’s due (did not get my paperless bill this month). App tells me my account is “past due”-it’s not. Paid last months bill on time and the App shows the payment was received. Cannot print or view current bill from App. Customer service promised to re-send my bill via e-mail, but it has not appeared in any of my boxes. Their web-site app is just as useless.
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Payment via application
Easy
Muy fácil
Muchas gracias!!!!
App is broken and doesn’t work.
App is broken and doesn’t work. Can’t send code to reset password - takes me in circles and never lets me log in
Useless
Useless. Doesnt tell you energy used despite having a smart meter. Thats if the app even opens complete garbage.
App
Satisfied with the app very easy to follow
Ugh
Just downloaded the app to make handling the account easier. No such luck. Stuck in an endless cycle of offering to set up Face ID, the process failing, and then being requested to sign in again.
Useless
I only can see my electric bill there no why to check the gas bill. The old app you could see both.
Terrible
Billing statements don’t match the payment due, bill pay is nowhere to be found. Your customer service is nearly nonexistent. National Grid created a second account in my name without my permission after they didn’t process my account correctly after a year of calls. Your website shows error screens when attempting to pay.
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Better than nothing…but just barely
Why no access to the smart meter? You installed it with lots of hype and it’s a klunky interface. If all I want is to read the meter, I have to wait sometimes 10 seconds just to get to this screen with the latest KWH reading. The old meter had that displayed continuously. So am I eventually going to be able to actually read my meter from either of the Sense app ( which doesn’t work, by the way) or through this app?
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I love it thank you
Very nice
Great . I love it
Very Good
Multiple accounts
I have two separate accounts under my name. This app and the website makes it impossible to pay both accounts at the time. Logging, I see both accounts. Pay one. Well, good luck paying the other.
Can you not do better?
Can you not do better?
Facil de usar
Nice app
Love it
Easy to use very convenient I love it
