NYC 311 vs Tower Auto Mall
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
Tower Auto Mall
Manage your vehicle ownership with this app. Access important documents, view invoices and transactions, and make payments. Connect directly with customer support specialists for assistance.
- Access driver's documents
- View invoices and transactions
- Make support payments
- Help center access
- Direct chat with support
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Tower’s customer app is built to support Tower’s customers. Providing access to the driver’s documents, invoices, transactions, and support payments. The app features a help center and allows users to directly chat with a customer support specialist
Screenshots
Verdict
The clearest difference is rating: NYC 311 at 3.1 against Tower Auto Mall's 1.3. NYC 311 also leads on review sentiment (19% vs 0%) and ratings volume (431 vs 13). Tower Auto Mall's advantage is update cadence (every 2 weeks vs every 4 weeks) and device support (3 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NYC 311 holds the better App Store score, 3.1 against 1.3. That said, the two scores are not equally well evidenced: NYC 311 has 431 ratings behind it against 13, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 0% of Tower Auto Mall's.
NYC 311 ships an update every 4 weeks, Tower Auto Mall every 2 weeks. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.
| Parameter | NYC 311 | Tower Auto Mall |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (431 ratings) — better | 1.3 (13 ratings) |
| Positive reviews | 19.4% of reviews — better | 0.0% of reviews |
| Number of ratings | 431 — better | 13 |
| Update frequency | Every 4 weeks | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 102 MB | 68 MB |
| Age rating | 4+ | 17+ |
| Developer | Department of Information Technology And Telecomm | Tower Auto Mall Inc. |
Customer experience
NYC 311
Tower Auto Mall
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
Tower Auto Mall
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
Tower Auto Mall
No in-app purchases
