Can’t add funds
Like other recent reviews, I’m unable to add funds to my account so now I’m left with wet clothes and no way to run the dryer
Like the app
I like the app. I wish it worked off my watch.
Trash app
Can’t even actually get help from the get help button. I’ve had a refund request submitted for months with no answer. This app is a scam and I won’t be using my apartments laundry Matt because of it anymore, I’ve also been telling all my neighbors.
Doesn’t work
My building switched to using this, and the app no longer allows me to put funds on my card I’ve talked to customer service. They can’t figure out what’s wrong. I’ve deleted the app re-downloaded several times and it’s still doesn’t allow me to add funds. What a waste of detergent and my time!!!
Took My Money
This was my first time using the app. I established my account. I used the washing machine, but I could not get the dryer to work. I was on Wi-Fi. It asked me for money and to set the program, but would not turn on. It asked me whether I wanted to add more money. I thought if I did so maybe I could get it to work so I did that three times. It still didn't work, so I took my clothes elsewhere. I have put in a service request but haven't heard anything. Will they credit me back for the money I put in? In addition, it only lets you add money on a dollar basis, not cents. Do they just keep the overpayment? Did not like this app at all.
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