Can’t register credit card
Anyone having troubles with card registration? I can’t seem to register card number so I can add funds… therefore giving my one star
Disappointed
After downloading the app I never received the email confirmation with a code to continue. Resend, Resend, Resend… Here I am trying just to get my laundry done and waiting like an idiot for a code that never comes. Guess the joke is on me; that I need to give you my email address and telephone number just so that I can get my clothes clean? Three and one half hours later I have an email from Washboard. A kind lady walked me through getting a physical card and adding money to it.
Switch to Apple Pay and play with the big kids is my suggestion on this poor excuse. When I was ready for the dryer, two machines would only beep when I used the card and nothing. Being persistent I tried not less than 30 times and then it worked. Disappointed Disappointment Disappointment Disappointed
Switch to Apple Pay and play with the big kids is my suggestion on this poor excuse. When I was ready for the dryer, two machines would only beep when I used the card and nothing. Being persistent I tried not less than 30 times and then it worked. Disappointed Disappointment Disappointment Disappointed
Show more
Can Never Contact Customer Service
Every time I try to submit a service request for the laundry or about a transaction, a message pops up saying it request failed to submit. Update: have reach out to customer service and they still keep saying they can’t do anything
Customer service issue
I had to request a credit after a washer left my clothes soaking wet. The app has a feature to report issues, but no one ever responds. After calling, it took about a month to receive my credit. The same washer failed again, leaving my clothes wet, but this time Deborah told me I couldn’t keep requesting credits. She said someone would check the machine, but I never heard back and never received the credit. I paid for a service that didn’t work and had to spend more time and money to finish my laundry. Very disappointing customer service.
Show more
Doesn’t up keep anything
Machine only works some times!!!! I have to be up for work lazy company
