Glitchy doesn’t work well
More than half of the time it just doesn’t work for the machine and you have to take all of your clothes out and load them in another machine.
App doesn’t work
App keeps giving spinning signal. When re-downloading, app can’t connect to Bluetooth at all. Please update and advise immediately. .
No Remediation
I was forced to use this service while on vacation, so it was temporary. They require a $10 minimum deposit, and will not refund any unused balance. It’s a theft service.
Refunds ignored or not working
Submitted a refund request, still sitting in status “submitted” two weeks ago. I’ll give it another week and kick off a charge back via my credit card
No Refunds
My lease is up and they won’t refund the money in my account I cannot use.
Credit card got stolen
The same day i put my credit card information in my card got stolen. Someone tried using it in a completely different state.
Refund time frame
Definitely over 10 business days waiting on refund.
Not sure it matters but within the app there is an option wheel for reasons of refund, no change works, it just stays as accidental purchase when you try to select other options. App is up to date.
Not sure it matters but within the app there is an option wheel for reasons of refund, no change works, it just stays as accidental purchase when you try to select other options. App is up to date.
Whyyy can’t we just have card readers
Spent 15 minutes setting up this dumb app when I just want to wash my clothes. I’ve never once written a review for anything before but I need to vent my frustration. Why do I need to jump through all these hoops when you could have just installed a card reader??? UHHG
works 50% of the time
worthless ffs
Straight scam
I just wanted to dry one load of clothes and it makes me deposit a 10 dollar minimum
TERRIBLE APP!
I was forced to use this app for my school because the scanners wouldn’t take any card anymore out of nowhere. You HAVE to upload at least $10 at a time, while the machines only cost around $2.75-$3.75, you’ll ALWAYS end up with an uneven balance due to this. Once I graduated and moved out, I had $9 left over. I had requested for the money to be refunded NUMEROUS times but my request was simply ignored. Finally they just closed my account because it “expired,” and I never received my money back. It’s a scam from a corporation already making millions. You’re better off going to the laundry mat given the quality of the washers they use anyways.
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Horrible app
This app is one of the worst laundry apps I’ve ever used. They don’t actually do anything other than charge you. They don’t actually know when the machines are done. Don’t bother with this service.
Laundry Apps are Scams
Laundry apps like this are always scams and this app is no different. $10 minimum to add money to your account? No way to delete a payment method without adding a new one? No way to cancel or even pause a cycle if you realize you forgot to add a dyer sheet or detergent?
All ways to nickle and fine you out of your money. I’d rather just use tap to pay or quarters but instead I’m stuck using this.
All ways to nickle and fine you out of your money. I’d rather just use tap to pay or quarters but instead I’m stuck using this.
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Applie sign in removed
They suddenly removed the apple sign in option meaning they may just take your money at any time
Rip Off
Why do you make the deposit into the account a min of $10 when I don’t need all that funds and then take 2-4 weeks to refund it? Scammers!!
Inaccurate information
The app doesn’t show accurate information. Sometimes it will show the laundry room is available and then when you go there the room is packed.
Needs a major update
For starters this app was advertised to be able to display the status of the room. Well guess what it doesn’t and it always saids no room found. Second when connection is lost as you’re trying to use the machine it still deducts (like it just did to me) the balance from your account. Lastly the help option does not work. The second you click it you’re given an error message that reads “no connection make sure you are connected to the internet”. Interesting considering I tried it with and without WiFi. Still nothing.
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Trash
. The minimum to add money is $10 which is ridiculous if the machine only cost $1.75 to use. So I have to spend $10 to use $1.75 worth of laundry service? The entire thing is a rip off
annoying but better than most apps
sucks when it doesn’t want your laundry to start and you sit there hitting start over and over and it still doesn’t go through and then just loses connection. also sucks that it has to hold onto the money locally. user experience is still better than alternatives and the live timer works ok most of the time.
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Another app designed to take your money
I’ve had to use this just because I was in a hotel but before I deleted it I requested a refund which was denied. The app does not take exact amounts under $10 even if you only needed enough for one wash you had to add $10 and good luck trying to get the rest back before you delete it.
