Unable to get Refund
The REFUND ($8.75) is not an option on the App. Have tried every option. Is this legal? The support feature shows it as an option, but it is not. If this is happening to multiple people it adds up fast. It's called theft. I used the App while helping a family member in Southern California. That was in February 2026! All I want is the refund. How difficult should this be?
Show more
App works, but one complaint
The “add 15 min to dryer” confirmation right after regular dryer confirmation feels shady, like the app is taking advantage me not always remembering if I confirmed the original dryer cycle.
In my opinion, the extra $ the company might earn with that feature is not worth the goodwill lost. I have heard neighbors complain also.
People doing laundry in shared laundry rooms are usually busy and prefer not to have to invest mental energy in not getting pinched for an extra $0.30.
In my opinion, the extra $ the company might earn with that feature is not worth the goodwill lost. I have heard neighbors complain also.
People doing laundry in shared laundry rooms are usually busy and prefer not to have to invest mental energy in not getting pinched for an extra $0.30.
Show more
Will not refund
Moved out of my apartments and they won’t refund me my amount! “Help” is always in error!
Steals money and refund option does not work
Their machines often glitches and charges for a load and does not start.
They have a “submit refund” option but this does not work.
They have a “submit refund” option but this does not work.
Can’t register credit card
Anyone having troubles with card registration? I can’t seem to register card number so I can add funds… therefore giving my one star
Disappointed
After downloading the app I never received the email confirmation with a code to continue. Resend, Resend, Resend… Here I am trying just to get my laundry done and waiting like an idiot for a code that never comes. Guess the joke is on me; that I need to give you my email address and telephone number just so that I can get my clothes clean? Three and one half hours later I have an email from Washboard. A kind lady walked me through getting a physical card and adding money to it.
Switch to Apple Pay and play with the big kids is my suggestion on this poor excuse. When I was ready for the dryer, two machines would only beep when I used the card and nothing. Being persistent I tried not less than 30 times and then it worked. Disappointed Disappointment Disappointment Disappointed
Switch to Apple Pay and play with the big kids is my suggestion on this poor excuse. When I was ready for the dryer, two machines would only beep when I used the card and nothing. Being persistent I tried not less than 30 times and then it worked. Disappointed Disappointment Disappointment Disappointed
Show more
Can Never Contact Customer Service
Every time I try to submit a service request for the laundry or about a transaction, a message pops up saying it request failed to submit. Update: have reach out to customer service and they still keep saying they can’t do anything
Customer service issue
I had to request a credit after a washer left my clothes soaking wet. The app has a feature to report issues, but no one ever responds. After calling, it took about a month to receive my credit. The same washer failed again, leaving my clothes wet, but this time Deborah told me I couldn’t keep requesting credits. She said someone would check the machine, but I never heard back and never received the credit. I paid for a service that didn’t work and had to spend more time and money to finish my laundry. Very disappointing customer service.
Show more
Doesn’t up keep anything
Machine only works some times!!!! I have to be up for work lazy company
Terrible
Absolutely useless
So unbelievably bad
So I heard you like a large heaping of loading times, with a side of loading times, well, you’re in luck today! Because we have even more loading times for you! Brought to you by loading times USA. Seriously though, do better, be better, and stop the madness with these outrageous loading times.
Unhelpful
Why is the minimum credit to add 10$??? What happens when I need to do laundry once or twice? Shame.
Wet laundry
Trying to add money to the app so that I can dry clothes leaving the washer. Forbidden Error 05?!?!?!?!?!?!!?!!!!????
App is a scam
They will not refund my money.
Work 4 Me
Not sure what are all the negative feedbacks but this app works all the time 100% for me no issues.
Agree, trash
Can’t create an account because it won’t send me the email to complete confirmation. Tried repeatedly. Turned off phone and restarted to try again, still no luck. Can’t do laundry because of this garbage.
I would rather use coins or a payment card
It took me 4x as long to get my laundry started because of this app than just using quarters or a reloadable card. Why can’t I just pay with Apple Pay?
Can Never Contact Customer Service
Every time I try to submit a service request for the laundry or about a transaction, a message pops up saying it request failed to submit.
Buggy zero support
This app sucks disconnects all the time tells you it’s done but there will be 10 mins left alerts are hit an miss zero support when they steal money from malfunction
Great way to have your money stolen!
Loaded money into the app, but then the machine failed to start. But do they give refunds? No, they don’t. And you can’t load small amounts of funds into it either so you can’t just pay for one load at a time.
