Terrible app
I’ve had a refund pending since February and I can’t close my account out and get the remaining money out. I moved and no longer use this app. I don’t get why I can’t get my money out and close my account.
They will keep your money - use all funds before move out
I moved out 3 months ago and submitted a refund request for the money left in my account, and nothing has happened so far. There’s no other place to reach out or check on the progress of the refund. I think they’re going to keep my money.
Refund time frame
TLDR: refund took over a month to get but I did get it.
Refund was requested 9/22/26
I can’t cancel the request or submit a new one till the initial one is resolved.
Updates:
10/17/26 still waiting
10/26/26 still waiting
As of 10/28/26 it now shows the refund processed and money does not show in the app, has not shown back into my account yet, but something has happened at least.
Have gotten refund on 10/30/26
Refund was requested 9/22/26
I can’t cancel the request or submit a new one till the initial one is resolved.
Updates:
10/17/26 still waiting
10/26/26 still waiting
As of 10/28/26 it now shows the refund processed and money does not show in the app, has not shown back into my account yet, but something has happened at least.
Have gotten refund on 10/30/26
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Terrible UI
The pop up that shows after running the dryer is scamming me out of money. Disable this scam pop up. Also it takes an extremely long time for refunds to process. Its not possible to file for more than one refund at a time.
I wish my land lord used a coin op machine system
I wish my land lord used a coin op machine system
help
It won’t let me add money to the app, it keeps asking for my card information and when I put it in it just restarts it will never save it
Forced to use this
I did not want to use this app and I for sure did not want to give financial information to another app. You can only start so many machines at once with the app. Try to start more and it will say cannot start machine go to another. Don’t waste your time moving your washing or drying to another machine. You will get exactly the same error. One work around is having someone else and they can started those machines no problem. Have more then two loads of drying you want to add extra time to? Well you are out of luck there as well. Before you would just add another quarter. This app though once you have extended two and go for the third it will tell you the machine has already started. Does not matter if you close the app and come back in that dryer will never get the extra time.
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Stolen Money, repeatedly doesn’t work
It takes maybe 30 tries before this app ever connects to a machine. But don’t delete it, because even if you sign in with the same email, they will steal your in app funds and deny your refund request.
No Refunds
Ongoing refusal to make refunds and repairs
Buggy. Need to be able to add more than $10
Doesn’t let me add more than $10 at a time, and doesn’t let me add money more than once in a span of 5 minutes. Fix this bug!!!
Pending Refund for a Month?!
It's been a month since my refund request. What is going on with this?!
It shouldn't be this long for a simple refund.
I go to help center, but keeps saying "not to connected to internet." First of all, I am. Second, why do I need internet for a help center??
It shouldn't be this long for a simple refund.
I go to help center, but keeps saying "not to connected to internet." First of all, I am. Second, why do I need internet for a help center??
Refund time frame
Definitely over 10 business days waiting on refund.
Not sure it matters but within the app there is an option wheel for reasons of refund, no change works, it just stays as accidental purchase when you try to select other options. App is up to date.
Update 10/17 still waiting
Not sure it matters but within the app there is an option wheel for reasons of refund, no change works, it just stays as accidental purchase when you try to select other options. App is up to date.
Update 10/17 still waiting
Glitchy doesn’t work well
More than half of the time it just doesn’t work for the machine and you have to take all of your clothes out and load them in another machine.
App doesn’t work
App keeps giving spinning signal. When re-downloading, app can’t connect to Bluetooth at all. Please update and advise immediately. .
No Remediation
I was forced to use this service while on vacation, so it was temporary. They require a $10 minimum deposit, and will not refund any unused balance. It’s a theft service.
Refunds ignored or not working
Submitted a refund request, still sitting in status “submitted” two weeks ago. I’ll give it another week and kick off a charge back via my credit card
No Refunds
My lease is up and they won’t refund the money in my account I cannot use.
Credit card got stolen
The same day i put my credit card information in my card got stolen. Someone tried using it in a completely different state.
Refund time frame
Definitely over 10 business days waiting on refund.
Not sure it matters but within the app there is an option wheel for reasons of refund, no change works, it just stays as accidental purchase when you try to select other options. App is up to date.
Not sure it matters but within the app there is an option wheel for reasons of refund, no change works, it just stays as accidental purchase when you try to select other options. App is up to date.
Whyyy can’t we just have card readers
Spent 15 minutes setting up this dumb app when I just want to wash my clothes. I’ve never once written a review for anything before but I need to vent my frustration. Why do I need to jump through all these hoops when you could have just installed a card reader??? UHHG
works 50% of the time
worthless ffs
