Thieves
All the other reviews are correct. If someone posts a positive, it’s a fake. No one that I know of uses this app anymore. Better to go to coin laundry. Our apartment complexes consist of nothing but broken, unmaintained equipment. No matter how much you report, nothing is done for months. Dryers do not dry. Come out the way the laundry went in. If request a refund, you will never get. I have refund requests going back two years! Yes… 2! Property management doesn’t care, as long as CSC gives them their cutback. Save time and money. Go to coin laundry.
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System needs to be fixed
I’ve been using the mobile app for a couple of years now, and it increasingly is frustrating to use. The UI is not super intuitive and there are many tabs/options that go nowhere or don’t really do what you think that they do. I’ve had the machines break down on me a couple of times now and still haven’t gotten a refund since the first one I filed almost 2 years ago now hasn’t changed in status and it won’t let me file another while the first one is still “pending”. The landing page is bad, there are times it will randomly force you to try and make an account with no option to log in with an already existing account, forcing me to just twiddle my thumbs and do nothing with it.
The app supposedly tells you how many machines are available but I have never once seen it show the amount of dryer or washer units we have at our laundry building, let alone how many can be used at the time. Speaking of which, it’s supposed to tell you when you’re laundry is done but the timer has never been accurate, which may just be estimates but I never use its alert system to tell me when my laundry is ready. I can’t even send these complaints to a feedback system; supposedly there is a review section but I’ve never seen any confirmation that my feedback was received let alone addressed in any way. I guess there’s not much I should expect from a service like this but when the price constant goes up and the service continues to stagnate it’s a wonder how you’re still in business.
The app supposedly tells you how many machines are available but I have never once seen it show the amount of dryer or washer units we have at our laundry building, let alone how many can be used at the time. Speaking of which, it’s supposed to tell you when you’re laundry is done but the timer has never been accurate, which may just be estimates but I never use its alert system to tell me when my laundry is ready. I can’t even send these complaints to a feedback system; supposedly there is a review section but I’ve never seen any confirmation that my feedback was received let alone addressed in any way. I guess there’s not much I should expect from a service like this but when the price constant goes up and the service continues to stagnate it’s a wonder how you’re still in business.
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Trash of a company
Nothing ever works but you keep raising prices!! I have been waiting on a refund since last year and have yet to receive it! I have called and your associates don’t know anything. A donkey could have done the job better. I don’t know why my building use you but i understand why more people are going to the laundromat then to use your services! If I can give a negative 10 I would! Trash trash trash
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Terrible app
App only works half the time and rarely connects to machines to start cycle
Worst app ever
Terrible experience with CSC laundry machines. These are old machines that constantly have problems, and unfortunately this is not the first time I’ve had issues with this system.
Last Sunday, the dryer did not work after I paid to use it. I requested a refund, and instead of resolving the issue, my account was deleted. I have pictures and proof of what happened.
This is completely unacceptable. Residents deserve reliable machines and proper customer support, not an app and laundry system that creates more frustration every time there is a problem. Ridiculous app!
Last Sunday, the dryer did not work after I paid to use it. I requested a refund, and instead of resolving the issue, my account was deleted. I have pictures and proof of what happened.
This is completely unacceptable. Residents deserve reliable machines and proper customer support, not an app and laundry system that creates more frustration every time there is a problem. Ridiculous app!
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