overcharging
why tf every time i open the app yall constantly take money off my card when im not even hitting refill. yes my money goes back to my card after damn near making me broke afterwards
I dread using this app whenever I do laundry
App is extremely slow, never connects to the right washers and dryers, charges me then doesn’t transfer through to the washer/dryer so I end up getting charged twice without any refund. 50/50 chance it charges me twice and overall a poorly built app that NEEDS any update.
Ads
Why tf are there ads in this app? I’m just trying to wash my damn clothes
Thieves
All the other reviews are correct. If someone posts a positive, it’s a fake. No one that I know of uses this app anymore. Better to go to coin laundry. Our apartment complexes consist of nothing but broken, unmaintained equipment. No matter how much you report, nothing is done for months. Dryers do not dry. Come out the way the laundry went in. If request a refund, you will never get. I have refund requests going back two years! Yes… 2! Property management doesn’t care, as long as CSC gives them their cutback. Save time and money. Go to coin laundry.
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System needs to be fixed
I’ve been using the mobile app for a couple of years now, and it increasingly is frustrating to use. The UI is not super intuitive and there are many tabs/options that go nowhere or don’t really do what you think that they do. I’ve had the machines break down on me a couple of times now and still haven’t gotten a refund since the first one I filed almost 2 years ago now hasn’t changed in status and it won’t let me file another while the first one is still “pending”. The landing page is bad, there are times it will randomly force you to try and make an account with no option to log in with an already existing account, forcing me to just twiddle my thumbs and do nothing with it.
The app supposedly tells you how many machines are available but I have never once seen it show the amount of dryer or washer units we have at our laundry building, let alone how many can be used at the time. Speaking of which, it’s supposed to tell you when you’re laundry is done but the timer has never been accurate, which may just be estimates but I never use its alert system to tell me when my laundry is ready. I can’t even send these complaints to a feedback system; supposedly there is a review section but I’ve never seen any confirmation that my feedback was received let alone addressed in any way. I guess there’s not much I should expect from a service like this but when the price constant goes up and the service continues to stagnate it’s a wonder how you’re still in business.
The app supposedly tells you how many machines are available but I have never once seen it show the amount of dryer or washer units we have at our laundry building, let alone how many can be used at the time. Speaking of which, it’s supposed to tell you when you’re laundry is done but the timer has never been accurate, which may just be estimates but I never use its alert system to tell me when my laundry is ready. I can’t even send these complaints to a feedback system; supposedly there is a review section but I’ve never seen any confirmation that my feedback was received let alone addressed in any way. I guess there’s not much I should expect from a service like this but when the price constant goes up and the service continues to stagnate it’s a wonder how you’re still in business.
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