The app is fine.
The app is easy to use but the their machines are constantly failing or not working. Then when you ask for a refund you can only make one request at a time. So if you have a request open that they haven’t refunded back to you yet. And you have another issue and needa make another request. You can’t. And like I said their are always issues with their machines so you are constantly making refund requests and those requests can take months.
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Shockingly poor payment interface
I understand that it must be difficult to unify IoT such as the washers in my college dorm with an easy to use interface. I have to credit CSCPay for at least never bungling a connection with one of these washers. I will fault them, however, for the nigh-impossible-to-set-up credit card issue. There exist a myriad of online payment interfaces that work flawlessly. I have no doubt that they could’ve used some open-source protocol in order to make a payment interface that worked. However I cannot add my credit card—it sporadically adds and unadds itself, I am logged out of my account on occasion, and despite my plentiful cellular data and use of Eduroam, I cannot add recurring payments because I am apparently not connected to the internet (other internet requiring aspects work fine). I’m not an HCI major nor do I have experience in backend development but I think (without an excess of hubris) that I could make this work better than it does now.
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So many bugs!
This app is soooo buggy. I have had to leave my wet laundry in the washer for hours because the app wasn’t registering the QR code NOR the manual entry of the machine# of the dryer. I would enter it then nothing would pop up to start it. I have also paid for a load several times and the pop up to start the machine wasn’t coming up. I had to request a refund. I’ve had way too many issues with it, those are just 2 examples
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buggy
idk if the issue is with the app or machine but it took my money multiple times without starting. refund requests were submitted but you can only submit one at a time, and they get reviewed at a snails pace. i’ve given up on getting my money back
Terrible Experience
Where do I even begin. I've only had this app for a little over a month and I've spent $40 dollars not even on laundry. The connections to the machines are awful I never can get in and out there's always an issue; can never connect to the machines, never starts the machine, takes your money. You can only submit one refund at a time which takes over 2 weeks to process. Customer service is awful I can never get an associate on the phone even tho they claim the average wait time is " 2 minute." Just a terrible app all together and of course they charge you extra if you take the easy route and just use your card🙄🙄
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Useless App
If you do not have Apple Pay, a credit card, or debit card, this app is useless. You might as well just use those things without the app. It still charges you extra with the app, so what was the point if you weren’t going to save any money? I would rather use coins. Besides, I do not know if they are in charge of the machines, but they’re always broken.
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Slow and not all features work
Room status doesn’t work. It shows all washers and driers as available, even when they are start of or mid cycle. Hard to change what building you’re using washer and drier for as well. Don’t like to give refunds even when washers don’t clean and driers leave clothes damp.
Slow, trash, and a ripoff
To start 2-3 machines it honestly takes me 5-10 minutes using this garbage app. Minutes of connecting to machine, minutes more after I approve the purchase. They also make you deposit $20+ to avoid fees (that way they can earn interest off your money). This app is literally good for nothing and this company is ripping you off.
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Barely working app, sends you ADS????
The app hardly connects to the machines, it’s slow, and now they send you push notifications for 3rd party ads. Straight up malware.
Glitchy and slow
I have to use this app for my dorm laundry and it’s slow and constantly glitching. Sometimes I have to delete the app and redownload it to work. Eats my money too!
The audacity
So now the prices for these horrible machines has gone up at least a dollar, and on top of that, they charge you just to add money to your account. The money is already theirs at that point whether you spend it or not. It's another price hike in disguise. It's just ridiculously disrespectful to the consumer and i feel bad for people who have no other laundry options.
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Sucks
This app SUCKS. Sooo buggy. I add money and then still have to pay with my card because the machine won't start. PMO!! And it will literally charge you money and still not start the machine. I'm about to switch to using quarters atp
WORST APP EVER
take your money and doesn’t start the machine. takes at least one full minute to connect.
Predatory
The app often doesn't connect to washers, but the charge will go through anyways. This happened to me twice. On the second time, I went to request a refund again, and was told that I couldn't do that until the app processed my first refund request. lol
This app steal money
Machine broke; submitted a refund and never replied. Great app
Horrible
This app has made my laundry experience so much worse. It doesn’t correctly display (on machines or in-app) which machines are in use or not, so people open active machines and mess them upp. It’s also glitchy, and doesn’t show which machine im using on the app.
Won’t let me login
I added money to my account and now it doesn’t recognize my email. I cannot login. Do not put more than $10 on at a time or you’ll lose your money.
Terrible App
This app is a scam of a laundry app. They will take your money and tell you to wait for assistance. Diabolical behavior for a company that makes no money the honest way. I wish I could give them zero starts and start a class action lawsuit against this shady company.
Just stole money from me
One of their machines didn’t turn on when I put money into it. The help section says there should be a way to request a refund but that page was updated 7 years ago and this option doesn’t exist on the app. Waste of your time just go to a regular laundromat.
Would never recommend
Horrible app. I am so sick of it stealing my money
