Can’t delete my account
The app (I was forced to download it to pay for laundry) is easy enough to use but they have no mechanism to delete your account (and dear god why do I need them to harvest my data when I am just trying to do laundry? This app is wholly unnecessary). The delete account button populates an email sent to customer support who then tells you your account either cannot be found or it needs to be deleted by the user (remember pressing the “delete account” button results in an email to customer service). I’m clearly logged into my account still. Maddening.
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Recharge Options
Overall this is a good app, user friendly and haven’t had any major issues. My problem that has dropped the rating so far is the predatory recharge system. Not being able to refill my account with anything below $10 without paying a fee or not being able to add cents. They know that extra change will never be spent and the day they close down the app they’ll take it. I should be able to add some amount ending in $0.80 to bring my current amount to a whole number.
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I’d rather pay in cash
I hate that my apartment building makes me use this app. Why can I only upload $25 at a time? I’d rather pay in quarters.
Worst App Ever
This is hands down the worst app I’ve ever used. It simply doesn’t work. My apartment building uses this for the laundry machines. It’s slow to load. The QR code scan doesn’t work. It doesn’t recognize the machine numbers when you enter them manually. You have to close and reload the app about 10 times to get it to recognize machines via Bluetooth that are within feet of it. Then it takes about a minute to connect and process. The interface and overall app design is also horrible.
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Buggy and Unuseable
Hate this app so much. Incredibly buggy and the UI is terrible.
