Don’t use this app if you care about your funding!
This app stole 30$ from me and when I could’ve used only 10$. It’s like they tried so hard to make this app convenient they made it unintentionally confusing and inconvenient. I tried using the dryers but the second I payed for it they asked for 10 more cents and so I had to pay the same price twice when really I could have payed 2.50$ at a normal laundry. There needs to be an option to add however much money I want to a already running machine
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Horrible
This is one of the worst apps I have ever had the misfortune of being forced to use. It consistently will refuse to connect to machines that it had connected to just 50 minutes before. Sometime just 1 minute before in the case of a dryer that you want to add additional time to. Or it will indicate it’s connecting only to spin for minutes at a time before erroring out. Some days it won’t even see machines that the day before showed in the app just fine, even though the machine appears to be functioning. This is the second location where I’ve had to use this app, same experience in both building in different cities.
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Unethical and dishonest practices
The app seems to be purposefully engineered to ensure you don’t get a refund or assistance if a machine malfunctions, and they hope you give up because the effort wouldn’t be worth your time. I won’t use this service ever again.
Coins are 1000x better
Requires a minimum 10$ deposit via Apple Pay just to use the machines. Laundromats remove coin just to get people to spend more money on these terrible apps.
Meh
Upgrading my rating. Although app is not easy to use, issues with double charges and unnecessary funding resolved through chat/email with customer service very promptly.
Original review: App is not easy to use. Too easy to double pay or pay by accident, and then you’re stuck without any real recourse. I had no choice but to use this as it was the platform the laundromat uses; if I had a choice, I’d look elsewhere.
Original review: App is not easy to use. Too easy to double pay or pay by accident, and then you’re stuck without any real recourse. I had no choice but to use this as it was the platform the laundromat uses; if I had a choice, I’d look elsewhere.
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