Theft
Legit tried to steal from me
Offered a service of pay and took my money.
The washers and dryers I understand are issued by another company. But you help service for the company. I use this app to pay. Then when they don’t work I can only get 3 refunds? The washers don’t drain correctly, causing me to have to dry my clothes over and over again. Your app itself double charged me. 10 dollars was taken from me and 4 hours of my time included. I can never get that time back but I would have hoped I would be issued a refund for my money for the service that wasn’t completed correctly. But no. A waste of time and money. Anyone else that is told to use this app to pay. Don’t. They just steal from you.
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Never picks up signal
This app never picks up the signal from the machines in my building! Frustrating and ridiculous app
Gary in the basement
Bring quarters. Great when it works. Horrible when it doesn’t. Doesn’t work half the time. Takes 15-20 min to establish connectivity, IF it is not disabled by machine.
Dark Mode + Live Activities, please
Please add dark mode and live activities for our current washes. I would love to be able to see how long my wash/dry has left at a glance on my lock screen.
Worst app ever
This is legitimately the worst app I have ever used, it doesn’t work at all. Not only can it never connect to the laundry machines near me, but the customer service is absolutely terrible. I only gave it a 1 star because a 0 is not possible. 0/10 product absolutely do not recommended to anyone.
Great service
Easy to use. Customer service was fast, friendly, and helpful when I had loaded too much onto my account.
Takes forever
I have never hated an app more in my life and I’m forced to use it at work. Avoid at all costs. Makes you waste so much time scanning for machines that are clearly available
Bad App. Don’t expect refunds.
App will do literally anything other than give you a refund.
Rip off
It took money from account and never showed balance on app. And when contacted them they never returned emails, never restored money to my account
Pay Range
This sucks
Stick to Quarters.
The app is fine when it works. But when it stopped working and I reached out to support, they told me I had to contact my property manager and that PayRange won’t fix its own pay machines. Forcing the customer to take multiple steps to try and give the company money is absurd. Do not waste your time.
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Great concept, but no customer service
When the app works, it does a good job. Unfortunately, after a power outage, this app stopped recognizing some of the washers and dryers, making them unusable.
Trying to report issues is nearly impossible. The AI chat doesn’t care if it gives good advice or not. It eventually claims to give a link to report problems, but the link doesn’t work.
Trying to report issues is nearly impossible. The AI chat doesn’t care if it gives good advice or not. It eventually claims to give a link to report problems, but the link doesn’t work.
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Glitchy
Only let me pick one of the two water dispensers. After waiting for the customer to finish it only allowed me two 5 gallons fills.
In desperate need of an update
The app has worked fine for several years but now every time I go to do laundry, it can’t find any of the machines. I have to refresh it about a dozen times before they’ll show up.
Useless
Cant connect to any of the machines in my building and customer support is nonexistent
Terrible app
Never works properly and will eat ur money don’t even try if you don’t have a WiFi connection
Horrible User Interface
Would be lovely if it actually had any idea what magical Bluetooth permissions it needs to connect to a machine. Or if it could find the machine after scanning their QR code. But, it does none of that.
Customer support is great
The app is very convenient to use. Saves me time so I don’t have to load quarters into the machines. The customer support is really good too. I’ve mistakenly charged myself twice and after a quick email they refund me within the day.
Great concept, but no customer service
When the app works, it does a good job. Unfortunately, after a power outage, this app stopped recognizing some of the washers and dryers, making them unusable. Trying to report issues is nearly impossible. The AI chat claims to give a link to report problems, but the link doesn’t work.
