Stick to Quarters.
The app is fine when it works. But when it stopped working and I reached out to support, they told me I had to contact my property manager and that PayRange won’t fix its own pay machines. Forcing the customer to take multiple steps to try and give the company money is absurd. Do not waste your time.
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Great concept, but no customer service
When the app works, it does a good job. Unfortunately, after a power outage, this app stopped recognizing some of the washers and dryers, making them unusable.
Trying to report issues is nearly impossible. The AI chat doesn’t care if it gives good advice or not. It eventually claims to give a link to report problems, but the link doesn’t work.
Trying to report issues is nearly impossible. The AI chat doesn’t care if it gives good advice or not. It eventually claims to give a link to report problems, but the link doesn’t work.
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Glitchy
Only let me pick one of the two water dispensers. After waiting for the customer to finish it only allowed me two 5 gallons fills.
In desperate need of an update
The app has worked fine for several years but now every time I go to do laundry, it can’t find any of the machines. I have to refresh it about a dozen times before they’ll show up.
Useless
Cant connect to any of the machines in my building and customer support is nonexistent
Terrible app
Never works properly and will eat ur money don’t even try if you don’t have a WiFi connection
Horrible User Interface
Would be lovely if it actually had any idea what magical Bluetooth permissions it needs to connect to a machine. Or if it could find the machine after scanning their QR code. But, it does none of that.
Customer support is great
The app is very convenient to use. Saves me time so I don’t have to load quarters into the machines. The customer support is really good too. I’ve mistakenly charged myself twice and after a quick email they refund me within the day.
Great concept, but no customer service
When the app works, it does a good job. Unfortunately, after a power outage, this app stopped recognizing some of the washers and dryers, making them unusable. Trying to report issues is nearly impossible. The AI chat claims to give a link to report problems, but the link doesn’t work.
Zero Customer Service
Absolutely horrible customer service. The app is a complete mess. The chatbot is so primitive and useless that it becomes not only frustrating but genuinely unsafe.
Customer service completely ignores support requests. No meaningful response, no help, no accountability.
What is most alarming is the privacy issue. The chatbot appears to immediately hand over personal information to third parties without the user’s consent. This is completely unacceptable and raises serious concerns about how user data is handled.
An app that cannot provide basic customer support and appears to have such serious privacy problems should not be trusted with anyone’s personal information.
Customer service completely ignores support requests. No meaningful response, no help, no accountability.
What is most alarming is the privacy issue. The chatbot appears to immediately hand over personal information to third parties without the user’s consent. This is completely unacceptable and raises serious concerns about how user data is handled.
An app that cannot provide basic customer support and appears to have such serious privacy problems should not be trusted with anyone’s personal information.
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Terrible app needs update
It keeps saying there’s no machines available right after I’ve already loaded my laundry and when it finally does find the machines it won’t let me pay
Functions not working
My washer isn’t working, but app makes possible multiply charging for nothing.
I was authorize through Apple account and my refund option isn’t workings.
A lot of bugs for 10 minute of using.
I was authorize through Apple account and my refund option isn’t workings.
A lot of bugs for 10 minute of using.
Why
I don’t need $5 or $10, I need $7
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This app can be a real stress test and maybe works 50% of the time, so it’s best to have your laundry card with you as backup, and yes, you will probably need the card when this app drives you crazy and doesn’t work.
I can save time when it works. Keep in mind that you’ll need a good internet connection in addition to bluetooth on for the app to work properly, but not guaranteed even so.
The cell service is very spotty in our basement laundry room, so I have to keep waving my phone around to get a good signal for data.
Sometimes the app will log me out and it will take a few attempts to log back in successfully, and then find the available machines via bluetooth.
Moving on, it would be a good idea to have a laundry card as a backup when the app turns into a complete stress test.
I can save time when it works. Keep in mind that you’ll need a good internet connection in addition to bluetooth on for the app to work properly, but not guaranteed even so.
The cell service is very spotty in our basement laundry room, so I have to keep waving my phone around to get a good signal for data.
Sometimes the app will log me out and it will take a few attempts to log back in successfully, and then find the available machines via bluetooth.
Moving on, it would be a good idea to have a laundry card as a backup when the app turns into a complete stress test.
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Does not working
If you are not connected to WiFi, then don’t bother. Will charge you twice consistently and takes 20 minutes for it to actually connect and go through.
DO NOT INSTALL
Scam App that fronts as a laundromat payment service before demanding access to your personal data.
Horrible customer service
App works fine but customer service does not help you. Paze is running a $10 for $10 deal and it is just not processing. Bank says it’s Payrange’s issue not theirs or Paze’s. Payrange owes me $40 Paze credits. I’m forced to use this app for my apartment building
Laughable
Doesn’t connect to machines and support is laughable
Scam!!!
App is terrible for support. I had a washing machine eat up my money and 3 weeks has gone by. No repair. I asked for a refund on the app no reply.
Now a dryer is acting up, tried requesting a refund again, app says no email on file. I’m signed in with my apple account. My email and number are on my file….. on site in the laundry room there is a separate number different from the app to cal…?????? I live in the projects…. Maybe a different type of laundering is happening……
Now a dryer is acting up, tried requesting a refund again, app says no email on file. I’m signed in with my apple account. My email and number are on my file….. on site in the laundry room there is a separate number different from the app to cal…?????? I live in the projects…. Maybe a different type of laundering is happening……
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a scam, run away!!
This kind of application just takes your money and once it’s inside, you really can’t do anything about it.
I paid for a washing machine using the app, which turned out to not connect to the network, and then they refuse to refund. They said it’s within the landlord set limit in another email, but did not refund nevertheless.
I paid for a washing machine using the app, which turned out to not connect to the network, and then they refuse to refund. They said it’s within the landlord set limit in another email, but did not refund nevertheless.
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