Doesn’t work
Most useless app ever. Just adding extra steps for no reason. Could just tap your card but no, they want to collect data of you. You try sign up to get a code via phone number and nothing gets sent.
Worst app ever
The app is SO SLOW and glitchy. I have settings on so my balance automatically refills when it’s low. And whenever it’s low and goes to refill, I get the spinning loading button forever until I quit the app, reopen it, at LEAST 20 times and that’s not an exaggeration. It doesn’t load or work if I just let it sit there. But it doesn’t work if I reopen it once. I have to reopen it 20 times. I just stood in the laundry room for 15 minutes opening and closing it waiting for it to refill. And my service was great - full bars. SMH. When I went to leave feedback in the app, every time I submitted it, it logged me out. Figure it out Hercules
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Night and Day Better Than CSC
Our building just switched away from CSC and wow — the experience with Hercules (both the app and machines) is just SO much better.
Ripoff
The machines are terrible! They never actually clean and most of the time they are “not working”!Hercules is a ripoff scam. Several times they take money and don’t run. I ask for a refund and never get one.
Practical
Better than using a card
Not terrible, but…
I have not had the same negative experience the other reviewers report, in some cases because I believe our laundry room is configured correctly (e.g. default for a dry cycle is 45 mins, not the 5 minutes another reviewer has to deal with.) That isn’t controlled by the app but by the machine. The app works fine for me for most of the major capabilities it is supposed to offer.
What is a huge disappointment is that the “laundry room” feature that is supposed to provide the status of the machines in the room is totally worthless. It always reports that all machines are open, even when all of them are in use. I live on the top of a NYC building, and our laundry is in the basement. It would be so cool to really know whether I need to schlepp the laundry down or whether I should wait until the room has more open machines. Please fix this.
What is a huge disappointment is that the “laundry room” feature that is supposed to provide the status of the machines in the room is totally worthless. It always reports that all machines are open, even when all of them are in use. I live on the top of a NYC building, and our laundry is in the basement. It would be so cool to really know whether I need to schlepp the laundry down or whether I should wait until the room has more open machines. Please fix this.
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Easy to use; room status not working
The app is easy to use and generally works well. But the recent “room status” feature addition does not work. I see “0 of 0 available”. Would be a great new feature if it actually worked.
Fail
I have these washers in my building and non of the codes work the cva box is always down this is just disappointing
Awful
Dear god I would give this negative 1 start if I could. Where do I start. You can’t update your address. So make sure the address you register at is where you will live for the rest of your life. When you try to update your address you have to submit a comment. On the “submit feedback” page the submit button logs you out of the app. Seriously give this to ChatGPT or Replit to build you a proper app. This looks like 2004.
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Worst app
Horrible and ripping off people
Needlessly complicated
This promises an easy experience but it is not
Buggy and no sound notification
This app periodically fails to detect machines and require me to restart my phone to fix the problem. Also, the notifications are silent even when I have the setting for notifications with sound on, which means I have to set separate timers to get notified on time.
Worst App Ever
Constantly charges you to start a machine but the machine doesn’t register that you paid. The camera says invalid QR code 1000 times before it actually scans, half the time the app doesn’t even work. Desperately needs to be modernized.
Bare minimum works
I use One Tap Away for another building and it is so much better. I can’t see the status of other machines here. No notification when your machine is done. You can’t add time to the dryer after the initial start including if the app or internet fails. The timer on the washing machine isn’t even accurate. It always takes longer than the time says. And when you try to submit feedback on the app it logs you out!
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Machines
Machines always in working condition and are always clean.
Not Accurate
I downloaded this application under the impression that it would show which machines were available or unavailable. Out unit has 5 dryers and 4 washers. Despite registering an account, both washers and dryers read as “0/0” regardless of being actually being used or not. Ridiculous that you need to provide personal account data to simple LOOK at the app.
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Terrible
Leads you to a different called Washboard and you can’t load money onto your card
THE WORST
Had service techs come out multiple times for the same issue of leaving clothing soaking wet. Get notified the issue has been fixed and the next load the result is the same. TRASHHHH
Scummy company
Just know if you want to do a load of laundry initially it’s going to cost you a $5 fee and a minimum $20 load onto the card. Doing a single load of laundry costs about $5 and my laundry was literally still dirty and no I don’t mean stained I mean water didn’t even soak through my clothes all the way so I had to do a second wash and then 2 rounds on the highest setting on the dryer to actually dry my clothes. Genuinely the worst experience. My one load of laundry cost me $10 and a lot of stress.
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Paying for dryers needs improvements
Starting a washing machine isn’t that bad but starting a dryer is terrible. Instead of letting the user select how many minutes they want their dryer to run, you have to add 5 minutes each time. Now that’s fine but the starting default is 10 minutes, it’s pretty rare anyone is using a dryer for 10 minutes. Why can’t you let the user select how many minutes they want the dryer to run in multiples of 5? Instead, adding time is a SEPARATE transaction that takes forever. On top of that, once you get to 30 minutes, adding more time always fails and you have to reconnect to the machine. It’s so complicated for no reason. Instead of sending multiple SLOW transactions for a single machine, you can send ONE. Such poor and lazy design.
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