Buggy Playback
The biggest issue with this app is the poor playback interface. If you have just started a new chapter, say 5 seconds in: if you rewind, say, 10 seconds, during playback, you would hope that the audio skips back 10 seconds and puts you 5 seconds before the current chapter. But instead, it puts you back to the START of the previous chapter! Extremely annoying. This is a basic edge case that should have been tested for and solved in any half decent media playback software.
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Terrible service
I just wanted to purchase one book I paid the price. I read the invoice and then the next month I get hit with a monthly fee. They said a subscription. It was false marketing because I never agreed to pay for a sub subscription. I just wanted to purchase that one book that I wanted and when I reached out, they said there’s no refund I do not recommend them. If I had known a subscription, I would’ve joined Audible much better.
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Australian buyers Beware
My husband purchased a $150 USD ($235 AUD) gift voucher for my birthday which I was pretty excited about. Unfortunately because I am Australian, not one book I have been interested in so far is licensed for me to listen to in Australia. So disappointing. I have asked on a number of occasions to have the gift voucher recredited but was told that because I had ‘redeemed’ the voucher they wouldn’t return the money. What is the point of selling gift vouchers to countries where the volume of books is so limited? Have not spent any of the credit, such a waste of money. There should be a warning on the website for overseas customers, or at least a list of books that are available instead of finding one, getting to the cart and seeing the notice that it is not available. Just so frustrating! No issues with other audiobook Apps. Buyer beware.
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be careful with your money here
I’ve bought three books here some time ago, and landed with unwanted subscription service. No payment confirmation, no info about subscription, just silent charge every months (for more than a year). Discovered recently, asked for refund, as not used this subscription, and even was not aware of it. They laugh at my face. Probably legally they are right…
Now I see I’m not alone.
Be careful while buying something from them. They may cheat you!
P.S.: app works reasonably well.
Now I see I’m not alone.
Be careful while buying something from them. They may cheat you!
P.S.: app works reasonably well.
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Scam
It took away access to my book, it says it's in my library yet but doesn't show in the "My Audiobooks" tab. I have the receipt saying I bought it, along with the proof saying it's in my library. But it revoked access to my book with no reasoning. Terrible app.
