Would be great if…
On the first assessment, when I get to the first page with 4 choices there is no way to submit my choice. I have to close it out. No way to ask for help and the part of the course telling how is locked.
App
After sending several emails, I got a response from the company. They were having trouble with their new update and with Apple so now I have the app working. And it's doing exactly what I expected it to do. I was real pleased with the service I received
Beware of purchasing this app
I purchased this product once and I could not go any further than the free portion of the app. Got a refund then tried it again and it’s now saying I had the subscription and expires in 2026, but I can’t go any further than the free portion of the app,, I tried to contact received an email I was told that they sent an update to Apple. I’m really disappointed because I was told this product was very useful for people with new cochlear implants.
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Why won’t you return Msg?
Payed for service, things are not working like they should sent several messages and they go unanswered. What is going on. I have already told my audiologist not to recommend this app.
Response from developer
We sincerely regret your unanswered messages and subscription issues. We recently encountered technical problems using Apple's payment system. We've fixed these issues and strengthened our support team to ensure no messages go unanswered. Please email us at contact@auribuslabs.com with your Apple receipt, and we'll address your concerns immediately.
Not working. No way to get support.
I paid for a subscription to u lock the features but nothing is working. There is no way to get help. In the app when I click on the settings the app closes on me. Even on the website when I click “contact us” it takes me to their blog page… I had high hopes for this app. But it turned out to be useless. Would love to get some support so I can use it….
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Response from developer
We sincerely apologize for the subscription and support issues you experienced, caused by technical problems with our usage of Apple's payment system. With our fixes, everything concerning your subscription access should work as expected. Please email us at contact@auribuslabs.com with your Apple receipt, and we'll ensure everything works properly for you immediately.
