Excellent customer service! Thanks for 20 years of service to us!
We have been customers since 2007 I think a year after moving to Texas. We love the small town service of Austin Bank and the attention to detail to keep our accounts safe! We appreciate yall so much!
Horrible app
It’s constantly down
Mobile depository
Takes too long to hit the account when deposit is made
Great Bank
I love the easy banking app. It makes banking so efficient.
Horrible app!!
We have regretfully tried Austin Bank for our new LLC. Their app is an absolute nightmare. You will never know how much is due if you have a loan or LOC, unless you can login from a desktop computer. Even then, a password reset will be necessary every. single. time you login. You will need to call your banker with every payment, and make sure your payment was properly applied. It will NOT be properly applied (to interest & principle) unless you do this every single time. They will charge you a late fee if it is not properly applied, and it will be placed on your credit as late. Seriously!! I highly recommend Altra FCU, Bank Of America, and Vera Bank. Their apps are so customer friendly. Everything is what you would expect from a banking app. There are no surprises! I do not recommend Austin Bank!! I’ve jumped through my last hoop trying to make a payment correctly with them.
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