Austin Transit User Reviews

Name: Austin Transit: CapMetro Times
Rating: 4.3 (482 reviews)

Austin Transit: CapMetro Times

Adamton Apps ltd

✈️ Travel

🗺️ Navigation

Customer Experience

Positive experience10.0% of reviews

Neutral6.7% of reviews

Negative experience83.3% of reviews

~ Based on 30 written reviews from the US App Store.

What users say

Summarized from real user reviews of Austin Transit. Based on 482 reviews and a 4.3/5 average, it highlights the 2 positives and 35 negatives reviewers mention most about this Navigation app.

Positive things

👍Good otherwise (CyrusJBarfy)
✨Great looking app! Love the UI. (lxnes0me)

Negative things

😞Unreliable bus routes
😞No data loading
😞Cannot pay fare
😞Charges for route access
😞Charges for stop times
😞Greedy monetization
😞Cannot find addresses/buildings
😞Inaccurate/off times
😞Glitchy
😞Useless for schedules
😞Worse than previous app
😞Scam app
😞Disgusting, worthless
😞Bad routing/long detours
😞Random route changes
😞Paid app for public transit
😞Total garbage
😞No intuitive interface
😞Routes in hour intervals
😞Free trial difficult to cancel
😞Inaccurate and misleading
😞Confusing interface
😞Useless compared to Google Maps
😞Bus never on schedule
😞Paid trial offer upfront
😞Limit reached for saved stops
😞Horrendous UI
😞Buggy or confusing
😞Shows times hours later
😞Paying for subscription insane
😞Despicable to charge for premium
😞Discourages public transit use
😞Rip off
😞Trashy to pay for info
😞Does not mark schedule well

Is Austin Transit Safe?

Austin Transit: CapMetro Times appears safe based on user ratings. AppsHunter Safety Score for Austin Transit is 85/100.

This assessment is based on 482 user ratings, with an App Store average of 4.3/5.

Safety Analysis

82.2% of ratings point to a safe experience

2.1% of ratings suggest some concerns

15.8% of ratings point to a risky experience

~ Based on 482 App Store ratings for Austin Transit.

Is Austin Transit Legit?

Austin Transit: CapMetro Times appears to be a legitimate app. AppsHunter Legitimacy Score for Austin Transit is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Live tracking was not accurate

Nice app, but the live tracking didn’t match what actually happened, even on the paid plan. I waited for 10 minutes after the bus was shown at my stop and it still hadn’t come.

GenuAayne

13 days ago

Response from developer

Thanks for the feedback, and we're sorry the tracking was off for your stop. We're actively working on improving accuracy. Please reach out to our support page with details so we can look into this further. The Austin Transit: CapMetro Times Team

Sleazy!

Charging for an online bus schedule is ridiculous not to mention slimy with the free trial and then charging $30. Super sleazy app!

nemosmith

22 days ago

Doesn’t offer live tracking of buses

I thought this would be available.

GenuAayne

a month ago

Response from developer

Live bus tracking is actually included, you should be able to see buses moving on the map in real time! If it's not showing up for you, please reach out to our support team so we can help. The Austin Transit: CapMetro Times Team

Subscription for ?

I just downloaded this app so that I could use it to catch the bus and all of a sudden I got hit with a subscription $29 a month for what I’m trying to catch the bus to go to work and function in society. Every review is one star one thing I hate is someone playing around like it’s funny. You literally could have the map on the website that people could look at I just moved from the coldest place in America and they had a better app system than this ! in a major big city Well, what’s trying to turn into a major big city lol Austin go figure tech hub of what ? lol.

Karan kawa

a month ago

Response from developer

Support response: We're sorry for the frustration this caused. A $29/month charge isn't something we intend to surprise riders with, please contact support so we can look into this and help resolve it. - The Austin Transit: CapMetro Times Team

Unreliable

Just unreliable have to use Apple Maps make sure the bus route is correct

Bhk8866

3 months ago

Response from developer

We're so sorry to hear about your experience! We're looking into reliability issues and appreciate you letting us know. For further help, please reach out to us at our support page. The Austin Transit: CapMetro Times Team

Horrible. Absolute disgrace of an application.

It is impossible to use this application. There is no data being loaded to my device.

ostinslife

3 months ago

Response from developer

We're so sorry to hear you're having this experience! We're looking into this issue. Please reach out to our support team for personalized help getting things working for you. The Austin Transit: CapMetro Times Team

To pay or not to pay?

Does not show how to use app to pay fare

777dmb

5 months ago

It’s solid.

User interface could be more simple. Good otherwise.

CyrusJBarfy

5 months ago

Response from developer

Thanks for the feedback! We're glad it's working well for you. We hear you on simplifying the UI and will keep that in mind as we improve the app. The Austin Transit: CapMetro Times Team

I’ll just wait for the next app

Download the app yourself and the first impression when you open it will most likely tell you everything you need to know. It’s a scam app that charges users for public transit route access. And even worse, the developers’ only argument to support it’s value, is that you can see the bus moving on the map hahahaha. Just wait until cap metro finds a new app and use google in the meantime

Kirbyme19

6 months ago

Response from developer

We're sorry to hear about your frustration! Our app does have a free tier with basic features, and premium features support ongoing development. We'd love to address your concerns directly - please reach out to our support team. We appreciate the honest feedback. The Austin Transit: CapMetro Times Team

Charge you for stop times

Well that’s what it is. I just wanted to check bus stop times, texts are not working currently so I tried this app. Oh wait I have to pay just to use it? Nevermind.

Not what you need if looking for assistance with info for free

Hajslockndneh

7 months ago

Response from developer

We're sorry for the frustration! Our app does offer free features, but we understand the confusion. Please reach out to our support team and we'd love to help clarify what's available at no cost. The Austin Transit: CapMetro Times Team

Greedy company!!

Why tf are you gonna charge me to see more routes?! What happened to the free app this is ridiculous!!

Flopez5

8 months ago

Bad app

Can’t even find the address OR the building itself that I am trying to locate on the app

OMTXReb

9 months ago

Response from developer

We're so sorry to hear this! We're looking into the issue. For further help, please reach out to our support team directly. The Austin Transit: CapMetro Times Team

Glitchy

The times are always off (by several hours) and it has been quite unusable because of that. It has been very glitchy :/ really wanted it to be usable!

Smartness101

10 months ago

Response from developer

We're so sorry to hear this! We know how frustrating it is when you're counting on accurate times. We're looking into this issue. Please reach out to our support team so we can help get this sorted for you! The Austin Transit: CapMetro Times Team

Useless app

Literally the only thing this app is for is to see bus schedules and it never has accurate times. Like it’s 11 now and it will only show me routes for after 1. There’s no reason Google maps should work better than a dedicated bus app. Do better.

Sheeeeeyyy

10 months ago

Response from developer

We're really sorry about this! That's beyond frustrating when the app should be your go-to source for accurate times. We're looking into this issue. Please reach out to our support team so we can help get this sorted for you! The Austin Transit: CapMetro Times Team

girl what

how is this even worse than the last one

laylaplaysgames

a year ago

Scam

Rhetoriq003

a year ago

Disgusting, worthless

There used to be a free, working CapMetro app. It became unavailable a few months ago and was replaced with this unusable new app. It never shows the nearest route to your destination. Instead it recommends routes which take you miles out of your way, add unnecessary bus switchovers, and/or depart/arrive hours later than necessary. Sometimes when you close and immediately reopen the app these routes will be replaced seemingly at random with equally useless ones. Whoever decided to remove free access to an essential public service and instead charge users for bad information is completely vile.

JWW92

a year ago

Response from developer

We're so sorry for this experience. The routing issues you're describing are frustrating, especially for something as essential as public transit. We sincerely apologize and are looking into this. Please reach out to our support team so we can help directly. The Austin Transit: CapMetro Times Team

Total garbage, but there’s no other choice

This is the 3rd or 4th Austin metro app I’ve used, I’m guessing it’s a contract and this is the new lowest bidder. There is nothing intuitive about this app, when you’re looking for a bus it’ll tell you to walk 3/4 of a mile one direction when there’s a stop for the same bus half that distance just walking the other direction. Even more frustrating than that it seems to only give you routes in hour intervals or longer when most of the stops have pickups every 15 minutes. And to top it all off they’re trying to make it a paid app. Opening it for the first time it offers you a “free week,” that I struggle to find a way to cancel, and if you press to skip the trial offer, it signs you up anyway. If the point of the app is to make you more resourceful on your own without the app, then they’re doing great; if it’s to be actually helpful than they’re failing miserably and trying to screw you over. Again, we have no other choice because the old, good app isn’t online anymore. It took a lot of patience to not swear writing this review but I’m sure it wouldn’t go up if I did, but users should be warned what they’re going to have to deal with.

Texquatch

a year ago

Response from developer

We're really sorry for the frustrating experience, especially the trial signup issue - that's not okay and we want to make it right. Please reach out to our support team so we can help sort it out. We're looking into these concerns. The Austin Transit: CapMetro Times Team