Authenticator App Reviews: Is It Legit?

Customer Experience

Positive experience42.4% of reviews
Neutral5.3% of reviews
Negative experience52.3% of reviews

~ Based on 985 written reviews from the US App Store.

What users say about Authenticator App

Is Authenticator App Safe?

Authenticator App appears safe based on user ratings. AppsHunter Safety Score for Authenticator App is 93/100.

This assessment is based on 49,644 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.8% of ratings point to a safe experience
2.6% of ratings suggest some concerns
6.6% of ratings point to a risky experience

~ Based on 49,544 App Store ratings for Authenticator App.

Is Authenticator App Legit?

Authenticator App appears to be a legitimate app. AppsHunter Legitimacy Score for Authenticator App is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Dislike

Just would like to express my opinion of how much I strongly dislike this app constantly kicking me out of an app to authenticate myself and logging back in almost everyday. It’s frustrating. Do better.
No one is trying to log in to my teams account and pretend to be. Relax.

DON’T GET

It’s not free and won’t let you use it unless you pay a stupid amount

Will not work

I downloaded the app and all I get is the initial opening page. Cannot move beyond that.

An sich eine gute App für die ich auch gerne bezahle aber ….

Installiert auf dem MacBook Air mit M4 Chip

Zum einen nervt es mit der Zeit dass man immer wieder irgendetwas bestätigen soll und es erst Ruhe gibt wenn man es ausgeführt hat. Keine Möglichkeit dieses auszuschalten!
Ich habe ein Abo für die Pro-Version, warum nervt mich die App dann?

Zum anderen scheint sie in letzter Zeit enorm viel Energie zu verbrauchen was nach einem sehr aktiven Hintergrunddienst aussieht.
Bitte fixen, sonst muss ich mir wohl eine andere App zulegen.
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Response from developer

Hi there, thanks for sharing your feedback. We're glad to hear that you're enjoying the Authenticator App, and we're sorry to hear about the issues you're experiencing on your Mac. If you're referring to the Password Practice reminders, this feature is designed to help users remember their vault password, which is essential for restoring their authentication codes or moving to a new device. Based on user feedback, we've added the option to disable these reminders by going to Settings → Security → Password Practice. Regarding the high energy consumption, our development team has identified an issue affecting the Authenticator App's AutoFill extension and is working on a fix. We expect this to be addressed in an upcoming update. If you're referring to a different reminder or continue experiencing issues, please contact us at support@2stable.com with more details, including screenshots or a screen recording if needed. We'll be happy to investigate and assist you. We appreciate your patience and feedback, as they help us continue improving the app.

Scam

they charged me $12+ when i selected FREE TRIAL. scam. return my money right now. the app will be deleted.

Unhelpful

Changed devices, couldn’t use back-up option because forgot password so pressed forgot password loaded multiple requests tried contacting their support email line, no help or response not even an auto-mated confirmation that the email was received & I know it was the right email because I was sent to it directly from the app. Now unable to access my apps bc their poor customer service. I’d recommend you try another one I use a paid version and yet still don’t get the support I was needing. Highly regrets it. Don’t bother signing up with these guys.
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random password lock?

so i was just using this authenticator app to do me a quick favor that i needed to do, and all i needed to do was just take a picture of a qr code and thats it. i forgot the next few days because i didnt have that much of an issue until i tried to sign back in until i needed a password? i never wrote a password or anything in particular so i was highly confused, and im currently still trying to find an solution but im still at risk of losing my stuff.
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Paywall

Fake copy of MS

Help requested

I sent you an email with a photo of my ID, trying to reset my password since my previous phone got stolen
No response yet
One star until your guys respond and solve my issue, I have this annual subscription for two years now
Reply to my email asap
Looks like they gave up on the application

Pay to play

Can’t do anything without paying

Difficult

So far I’m finding this very difficult to understand!

Don’t get this if you want to keep your 2fa codes when changing phones

This app is horrid it locks backups behind a paywall and hides it so that you don’t even realize it is behind a paywall then when you switch to a new device without realizing it you just lost access to a bunch of your accounts

Scam

Why in the world would I PAY to use an authenticator. The iPhone app doesn’t make you pay they’re clearly money hungry

This app is great

So I been using this for quite some time and I had no problem whatsoever

Terrible

Stupid system that forgets your details and then makes you add security on accounts that are not relevant. The authentication is for work not social items

Works Perfectly AND Available for macOS!!

I used to use Authy, which was exactly what I needed… until it wasn't. They made the decision to stop supporting desktop apps and I eventually grew tired of using my iPod Touch to log into websites on my Mac. Along came the Authenticator App for Mac —it's not as good as Authy, it's even better!

Their customer support are also pretty great.
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Love Auth App

I have been using this app for over 5 years and continue to love it to this day. I like that you can have this Auth on all of my devices. I am aware that it is less secure than an Auth that lives only on my phone, I believe the convenience is worth the extra “risk”.

Expensive - and price not revealed

This looks like a good app, although one discovers only after using it that it is limited to TWO (yes only two) codes. Upgrading costs $50/year. That is a lot when I already have several authenticator apps from Google, RSA, and others.

Nor is it clear whether one pays again for use on multiple platforms, like a MacBook, iPad, iPhone.

Nor is it clear whether there is a Linux version.
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Good app but...

The annoying nag for entering the password while I've already just biometrically signed in is an needed and unwanted extra step. Make it optional in the settings, please.

Very difficult to download or use

I renewed again Microsoft, but the new update messed up my family setup. Now I cannot download Authenticator on the Mac Air, nor can If figure out how to make it work with the accounts it was connected with before. I have multiple devices. Microsoft asks for it so many times and have lost access to some legitimate emails until they could be verified in some other way. I am trying to stick with Word, Drive, Outlook, etc, but it is becoming harder to manage the environment without having to sign in all the time or not being able to smoothly view/edit files from one device or family account to another without constant logins and authentication. Please provide an easier way to authenticate or suggest another authenticator application that Microsoft will accept instead of the Native one . It is my primary word app for now, so I need the access. Thank you.
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