Auto Monkey User Reviews

Name: Auto Monkey
Rating: 3.4 (36 reviews)

Auto Monkey

Auto Monkey, LLC

🔧 Utilities

💼 Business

Customer Experience

Positive experience57.1% of reviews

Neutral0.0% of reviews

Negative experience42.9% of reviews

~ Based on 21 written reviews from the US App Store.

Is Auto Monkey Safe?

Auto Monkey has mixed safety signals based on user ratings. AppsHunter Safety Score for Auto Monkey is 69/100.

This assessment is based on 36 user ratings, with an App Store average of 3.4/5.

Safety Analysis

58.3% of ratings point to a safe experience

2.8% of ratings suggest some concerns

38.9% of ratings point to a risky experience

~ Based on 36 App Store ratings for Auto Monkey.

Is Auto Monkey Legit?

Auto Monkey appears to be a legitimate app. AppsHunter Legitimacy Score for Auto Monkey is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

The only mechanic available cancels on me at the last second after waiting all day to accept the job

Uninstalled and do not recommend to anyone. Why advertise mobile mechanics for same day service when you need them? I can't drive my vehicle home tonight. That was the whole point of getting a Mobile mechanic today and scheduling it so early in the morning. Instead of having literally anyone else available to come to me, I now have to call an Uber and a row truck to take it to a shop instead of having it fixed today because of the "mechanics" you allow on your site.
Thanks for costing me 3x the money. Will never use this service again.

john024042

5 months ago

Love the app

Fisher2003

a year ago

Doesn’t work

I tried creating an account, and when it says to verify account, everything freezes, no good.

AS GO OH GO

a year ago

Battery replacement

We were stranded at Auto Zone when attempting to swap out an old battery, luckily Auto Monkey came to the rescue. The app is very easy to use and allows easy communication with the mechanic and detailed reports about the work done. Thank you for helping us out!!

c_peter

a year ago

Promising concept, not usable

Was excited to hear about an app to streamline hiring mobile mechanics. Unfortunately the UI doesn't work and I had to close + reopen the app multiple times to perform basic tasks like opting out of emails (graying out the email button to prevent new users from signing up unless they opt-in to spam emails gives a very bad first impression of a small unknown company btw). The app failed completely when trying to enter my car, the boxes to enter make and model had nothing in them and I was unable to continue with just the plate. Device is iPhone 13 Mini running iOS 18.4.1.

n0niknem

a year ago

Response from developer

Ouch — savage review, but fair play. UI hiccups and a sticky opt-in button? Thanks for the iPhone 13 Mini bug report — that’s dev fuel right there. We’re working to make sure the app experience matches the pro-level service we deliver on the ground (and that many other users already rave about). Appreciate the tough love.

User

Love the app and the services provided. Very friendly!

Jules Beresford

a year ago

Response from developer

Thank you for your kind words and wonderful review.

The Best

So easy & so helpful! Because of the Professional mechanics and easy app, I keep this app for all my car emergencies!

leahhoot

2 years ago

Got a estimate then canceled

Got an estimate, paid it, then the app cancelled it because no mechanic is available. Now I need to make sure the money gets charged back. Don’t waste your time with this app.

Riomp300

2 years ago

Response from developer

“We’re sorry you had this experience! When no mechanic is available, the booking is automatically canceled and no charges are processed — you would have seen the pending hold on your card drop off immediately afterwards. We do explain this at checkout (and in the app video), but we appreciate the feedback and will work to make this even clearer.”

BMW 5 series

Great app with all the pieces. Even has a tutorial on how to w to use it.

The dude named Phil

2 years ago

Response from developer

Thanks Phil for the 5 star review and thank you for choosing Auto Monkey.

You need this!

Excellent! App is easy to use. Service is fast and good quality. Communication through the app is super handy. Very happy with this app and service provided. Highly recommend!

Realtor Caryn

2 years ago

Response from developer

Thank you Caryn for choosing Auto Monkey and the great review!

Untrusty

Please be aware before you sign up , read their policy carefully. They said, they’ll charge you once the job is done, but that’s not the case , after putting your card informations, they’ll charge you at the same time with different prices higher than what they said on their website. That’s the reason you can’t use epay because Apple Pay won’t allow them to scam.

Abbeynoevi

2 years ago

Response from developer

Original Response (~10/15/24): Not sure what this person is talking about, but this is definitely not how our app works. Payments are confirmed by a customer multiple times, and payment is ONLY only transacted AFTER a repair is completed. Not sure where the whole Apple Pay comment comes from. Customers are always welcome to call our support line at 888-501-2201 with any questions. Our support team is available Monday-Saturday 8am-7pm (Central Time). Update (3/31/26): Auto Monkey offers Apple Pay as a payment option now.

Repairs and diagnostic

I have dealt with independent shops and dealerships I feel dealing with auto monkey is the route to go because they come to you it’s simple when it comes to repair and diagnostic you don’t have to worry about having your vehicle that is commercial or fleet towed to repair shop the shop comes to you, I recommend giving auto monkey a test run because there more pros than cons that work in your favorite that can have your vehicle back on the road !!

Choose Auto Monkey

2 years ago

Response from developer

Thank you for this glowing 5-star review!! We couldn't agree more.

Easy Process

My mechanic did an outstanding job! He was on time and efficient! Communication was great! He was respectful and knowledge and I'll request him by name for any future repairs!

TribalKrijger

2 years ago

Response from developer

What a great review!! You should write in and tell us your mechanic's name so we can relay the kudos. customer-support@theautomonkey.com.

Totally Worth It

I’ve used this app’s service a couple times to get things done on my car that I simply didn’t have time to do myself. The mechanics were always on time and very friendly. A great service and far less expensive and more convenient than going to the local shop.

Student2017a

2 years ago

Response from developer

Super cool to hear. We think we have some of the best mechanics available on our platform. Thanks for choosing Auto Monkey!

Ignore bad reviews

I had no issues booking service. The reviewers saying “fraud” simply didn’t follow instructions. You put in your car details and your address as well as the repair request. It gets submitted and you wait for an estimate. Sometimes it’s a few minutes…sometimes longer. I have used them twice.

You don’t have to put in a payment method or credit card until you accept the repair estimate. Then they place a hold on your card. If you cancel or the work isn’t completed the hold is removed. Once you accept the estimate you wait for the mechanic(s) to get in touch with you. It’s not an instant process but the savings were substantial for me and worth it. Still faster, easier, and less expensive than dropping my car off at the mechanic for the day and arranging transportation to/from home or work.

ChrisBritt83

2 years ago

Auto monkey

Auto monkey is the best app for mechanics and consumers, hands down. They only employ professionals and are devoted to customer satisfaction.

Heyimtroll

2 years ago

Response from developer

Thank you. It's true, we are devoted to excellent customer service and want nothing more than your satisfaction. Thank you for choosing Auto Monkey!

Fraud

There were supposed be 2 mechanics in my area. I submitted my repair request. When I went to check the app said there was no request. Two additional requests also mysteriously vanished. Don't enter your credit card number. This app is a fraud.

capnsharpe

3 years ago

Response from developer

I think there might be a misunderstanding about how the Auto Monkey app works. I might suggest reviewing the How To video on the app's main screen. This could clear up some things. Thanks for choosing Auto Monkey!

Auto monkey app

They are so horrible whoever is trying to make this app better or make it work definitely need to communicate because u have to pay for nobody to even come out to ur house or attemp to call left pending after I paid I recommend u not to use this app at all just take ur services elsewhere

King Myers

3 years ago

Response from developer

Thank you for this review. Yes, there was problem in your area and we have made adjustments in our vetting process to try and mitigate this kind of issue going forward. We hope you give us another go. Feel free to talk with us more in depth at customer-support@theautomonkey.com

Disappointment

Tried the App, requested first repair but was told I need request a diagnostic first, so request for a diagnostic was made and left as pending. After calling for an update, was left again waiting for an answer. Eventually I was told that the mechanic decided that I was too far to drive despite being in his area. A wasted 7 days for the repairs to not be made with 0 attempts from the company to communicate.

Hinsk123

3 years ago

Response from developer

This was definitely an unfortunate experience. Thank you for expressing this concern. We've amended policies to discourage mechanics from setting their radius beyond what they are willing to drive for even a smaller job like a battery jump. We hope you give us try again sometime.