Don’t do this
⚠️ AVOID AUTO PROTECT – VERY DISAPPOINTING EXPERIENCE
I would strongly advise people to think carefully before paying for an Auto Protect policy. I was given information that turned out to be misleading, and when I tried to make a claim, it was extremely difficult to get in contact with them.
After a long and frustrating process, my claim was refused without what I felt was a reasonable explanation. The whole experience has left me very disappointed and concerned about the service.
In my opinion, it feels like you are paying for protection that may be very difficult to use when you actually need it.
Please be very careful and read all the terms and conditions before paying for this type of cover. Don’t waste your money without making sure you fully understand what you are getting.
I would strongly advise people to think carefully before paying for an Auto Protect policy. I was given information that turned out to be misleading, and when I tried to make a claim, it was extremely difficult to get in contact with them.
After a long and frustrating process, my claim was refused without what I felt was a reasonable explanation. The whole experience has left me very disappointed and concerned about the service.
In my opinion, it feels like you are paying for protection that may be very difficult to use when you actually need it.
Please be very careful and read all the terms and conditions before paying for this type of cover. Don’t waste your money without making sure you fully understand what you are getting.
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Is this app still working
The app just tell me no worry, call their support. The app cannot make any claims and change at all.
Terrible app
Can’t log in. It insists on sending you an email code which usually arrives after the time has expired. When it arrives in time, it doesn’t work anyway, rendering the app completely useless.
Waste of pixels
Was pushed to this from the website to make a claim. Took forever to give me a verification code. Managed to get in and it basically told me my name and my vehicle. Nothing else! No way to make a claim. Total waste of my time. Avoid. You will be forced to a phone and that takes even longer.
terrible
bought a car from carsa and after a month wheel bearings were gone. contacted carsa as they give 3 months warrenty, carsa gave me auto protect email and told me contact them for claim. been trying to contact them via email and the lady sends only one message, “contact on X number and they will update you, contacted their number and they don’t even pickup the call. before calling on their number the automated response says to download this horrible app to make claim etc. well in this app there’s nothing except my personal details and car details. think its just a scam nothing else
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Useless
Was trying to find out more info about the policy I was given as a sweetener when I bought a manufacturer approved car. Was told to download the app and input my name & reg to find everything.
There’s nothing there other than the personal/vehicle details, so I don’t know if it’s a 1, 2, 3 year policy, what the claim limit is, what the claims process is, etc.
…and of course the promised policy documents are nowhere to be found.
Glad this was ‘free’ as there’s no way I’d recommend this shower to anyone…must not have much profit left to actually fix the app or pay a decent developer after paying off sales staff for recommending this over-priced POS.
There’s nothing there other than the personal/vehicle details, so I don’t know if it’s a 1, 2, 3 year policy, what the claim limit is, what the claims process is, etc.
…and of course the promised policy documents are nowhere to be found.
Glad this was ‘free’ as there’s no way I’d recommend this shower to anyone…must not have much profit left to actually fix the app or pay a decent developer after paying off sales staff for recommending this over-priced POS.
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Worst App I have in my phone
The only way to make a claim and follow up on the claim is via the app, which requires a code being sent to your email to login. The code NEVER arrives so impossible to login!!!
I have been in the app only twice in 10months and once in, it is so limited and glitches.
The company is terrible too, still waiting for payment after claim 3weeks on and counting. They never respond to questions and when they do, they pass the buck to another member of the company
I have been in the app only twice in 10months and once in, it is so limited and glitches.
The company is terrible too, still waiting for payment after claim 3weeks on and counting. They never respond to questions and when they do, they pass the buck to another member of the company
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App is broken
The app says it allows a customer to make a claim but once logged in the option to claim isn’t displayed anywhere. Clicking on the home button takes you out of the secure account area meaning you have to get another security code sent via email in a frustrating loop for nothing.
Awful
Looked promising at first. Sends you round in circles requesting authentication codes to see your policy and make changes. However once the code is accepted all I can see is my own details! I can’t actually see anything about my policy nor do anything of value. Waste of time.
Rubbish
The worse app ever.
Doesn’t work!
Tried to get this going but it keeps crashing when I say I own the car. Useless.
So bad, I wonder if its a scam
Couldnt do anything with this app. You get to log in with your details- and then it shows you - your vehicle reg and your contact details. THATS IT! It claims that it allows you to log a claim or cancel and some other actions- but after logging in there dont seem to be any ways of doing any of this. Either they hired the worst UX designer in the world or the app does nothing
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Deliberately bad?
Having recently taken out insurance products to cover a new car’s alloy wheels and small scratches I was hoping this company would make it simple to make a claim.
However, despite having an iPhone 14 Pro with all the latest Apple updates and the latest version of the AutoProtect App - it just keeps crashing before I can do anything useful.
Anyone would think this were an insurance company that didn’t want it easy for their customers to make a claim.
If one were cynical they might think the company only wanted to take your money and not pay anything out for repairs..
However, despite having an iPhone 14 Pro with all the latest Apple updates and the latest version of the AutoProtect App - it just keeps crashing before I can do anything useful.
Anyone would think this were an insurance company that didn’t want it easy for their customers to make a claim.
If one were cynical they might think the company only wanted to take your money and not pay anything out for repairs..
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Rubbish app
Can’t get my email right for a start off. Autoprotect are emailing me at two different addresses probably due to Toyota.co.uk messing up. The app doesn’t work. I click to say I’m the policy holder and the app shuts down. Now I have zero faith in this company. I huge disappointment when I was so looking forward to my new car 😫😡
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Can’t login to app as code not coming through
I’m not able to receive the code to login to app. Even tried reaching out to customer service but no help provided. I have verified it’s not issue with my phone as all other messages from other apps are working as expected.
Worst app
All i can do in the app is to edit my details or vehicle details
Nothing else’s
Nothing else’s
App crashes
I can’t even get my agreement. As soon as I click yes I am policy holder the app crashes.
Please resolve this issue.
Please resolve this issue.
Awful app
The app continuously crashes. I cannot go further than putting my policy details because it crashes all the time. I can see it happens to more people, please fix it!
MK
Quick to sell insurance. Rubbish service.
Tyre Insurance
I have had this policy for 2 years and tried to make a claim. As it was a Saturday afternoon and out of office hours I was forced to use the app. I can’t even access my policy. Every time I select I am the policyholder on either the app or the website it crashes. Very poor service.