Worst app for the worst insurance
If you hated the insurance itself, just wait until you use the app. You will cancel your policy. To login, the username field will literally have the word “password” pre-filled in and you have to backspace to put in your own username. And forget about using Face ID. It will read your face and force you to fill in your username/password (with again removing the pre-filled “password” in the username field, of course) any way. Want to view your Member Explanation of Benefits? Oh it will try to load but nothing will come up. So good luck knowing what you will pay before your bill. Want to know if your provider is in network? Sure, they’ll take you to a generic Cigna website that you have to sign in when you don’t have an account.
Basically, Auxiant vibe coded the entire app and it UTTERLY FAILED. Prepare to regret giving any information into this vulnerable app.
Basically, Auxiant vibe coded the entire app and it UTTERLY FAILED. Prepare to regret giving any information into this vulnerable app.
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Your app sucks and you should feel bad
Usually crashes immediately when trying to open. Sometimes deleting it and redownloading will allow me to log in one time, other times I have to use a web browser. The navigation is also not thought out. Fix the bugs and the user interface. I shouldn’t have to be a computer guru to find my mf ID card. You also can’t download it in pdf form. Let me add it to my apple wallet ffs
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Many broken features
Might be good for checking completed claim info on the go, but otherwise, not sure I can use this app.
Warning: On the login page, do NOT click to turn on Face ID. It will crash and never open again. I had to uninstall and reinstall.
The app bugs out on the few things I’ve looked at so far, just getting started with it.
Clicking on Message Center caused a log out. Had same result three times in a row, not a fluke.
The Secure Message link gives a loading spinner then shows the Welcome page.
The medical benefits summary link shows a white page.
The Enrollment Info page does show member info, gives a way to get cards again. But I don’t see any files after using Download ID Cards. Just gave a loading spinner and that’s it.
The Claims Info page does show claims info, though.
Warning: On the login page, do NOT click to turn on Face ID. It will crash and never open again. I had to uninstall and reinstall.
The app bugs out on the few things I’ve looked at so far, just getting started with it.
Clicking on Message Center caused a log out. Had same result three times in a row, not a fluke.
The Secure Message link gives a loading spinner then shows the Welcome page.
The medical benefits summary link shows a white page.
The Enrollment Info page does show member info, gives a way to get cards again. But I don’t see any files after using Download ID Cards. Just gave a loading spinner and that’s it.
The Claims Info page does show claims info, though.
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App doesn’t work
App just keeps shutting down, no updates pending. Deleted the app, downloaded again because I needed my id card, and shut down again.
Awful
Late claims, unhelpful hotline (Rude) Raquel, COB (Coordination of benefits) letter not showing up in inbox. 0/10 go with another provider will be switching
