Unreliable on mobile, vpn stopped working after 2 months
Worked well for 2 months then stopped working on 3 mobiles. Apple and Google phones, (was working on laptop) avast was unable to fix after 4 days and several escalations, customer service was unhelpful. Refused to refund. I cancelled my subscription and went to another provider. Very disappointing experience.
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Account malfunction
I have been a subscriber for a few years now and a very happy one. After the latest update my subscription has got lost and I only have partial access to the app. Support appear to be unable to fix the issue.
VPN
VPN stopped working spent ages with support getting me to uninstall etc, they didn’t have a clue. So please don’t ask me to contact them again you know it’s an issue so please solve it.
Subscription adjustments
Paid $50 for the ultimate mobile protection because it came with VPN (which is what I bought it for) they have now changed it and removed that feature and asking me for another $50 to upgrade to that feature. No thanks.. removed sub
VPN
I no longer have access to the VPN that is supposed to be included with my account
Not great
Paid for a year's subscription till January 5th 2027 and it's cut me off short today always messing about with the vpn and have to get separate cover at additional cost even though I've paid for the premium package
I’m thinking
Plan: invest 14$-49$ monthly in all types of specialized \…[]-_-[}-Anti-Virus-{]-_-[]…/ Avast being a centre piece to include. If you’re passionate/GoBig /GoHard /MaximumPotential /EffectiveEfficiency /UnstoppableMomentum /ZeroCompromise /HighestQuality /UnmovableResponsibleFocusedGloballySituationalUnderstanding /<S<A<N>D>I>\_|D-bod-{<:e\.¥./e>}-q.p_-{.]-+<=BalanceChaos /CommandConquerControl
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Account
Stole all my information and also said I never created an account
Too many notifications to scan
I get a notice at least 10 times a day- sometimes an hour after a safety scan. Is this necessary? I appreciate your vigilance but I can’t stop what I’m doing and do this
امسح
كأني ما حملت
VPN was not reliable
Settings, VPN showed that it was active. But Settings, General, VPN & Device Management showed that it was off! And it would not connect when I tapped to connect. This has happened before, not just once.
I need 100% VPN connectivity whenever I am on Wi-Fi, which is why I removed this app and bought a well-reviewed app.
Also, I upgraded my subscription to Avast Ultimate. The app did not immediately sign me in and kept the old subscription for Avast One, so I was being double billed
I need 100% VPN connectivity whenever I am on Wi-Fi, which is why I removed this app and bought a well-reviewed app.
Also, I upgraded my subscription to Avast Ultimate. The app did not immediately sign me in and kept the old subscription for Avast One, so I was being double billed
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Buyer beware
Security app was decent. However, if you cancel your service without stopping the email guardian, avast will still have access to your email. I’ve been waiting with customer support to try and rectify this and I’m still waiting.
設定の見直しで接続遅延が解消し、非常に快適になりました
VPNや各種セキュリティ機能が充実しており、大変重宝しています。当初は画面復帰時や通信開始時の接続確立に待機時間が発生していましたが、バッテリーの低電力モードを無効にし、VPN設定をパーソナルVPN（IPSec）接続へ切り替えたことで、もたつきが完全に解消されて非常にスムーズかつ高速に通信できるようになりました。同じように接続開始の遅延で悩んでいる方は、端末の省電力設定やVPNプロファイルの接続状態を見直してみることをおすすめします。本来の性能がしっかりと発揮されるようになり、文句なしの星5評価です。
Response from developer
こんにちは。フィードバックを書いていただきありがとうございます。これからも最善を尽くします。David*Avast
Great app, only…
High memory usage on pc
Jeez you gotta be more tech than me.
Once it’s working. And you’ve got the hang of the ’ app and remember that ‘ prime security’ doesn’t mean the whole ‘ avast one’ app is paid for. It’s great. But I’m the wrong generation to get all this tech bizz. So that’s why I just leave it all to avast. I did originally leave a bad review. But discovered I wasn’t doing things correctly. So my bad. Now I know it more. It’s a great set up.
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Ótimo
Nota 10
Response from developer
Olá! Agradecemos muito pela sua avaliação e por destacar a sua satisfação com o Avast One. *Avast
Decent, but Email Guard misses most scam emails
I recently subscribed to a multi-device Premium Security plan.
After a first week of frustration in which Avast wasn't recognizing my Premium plan on iPhone or iPad, Avast fixed it after a call to customer support that got escalated to Tier 2 support.
The Avast feature I care most about is Scam Guardian using AI. To test the effectiveness of this feature, I connected Email Guard to an old account that receives lots of spam and scam emails. Email Guard has caught a few, but misses most, scam emails.
A telltale sign that an email is fraudulent is that it fails SPF, DKIM, or DMARC. Even after failing one of these obvious authentication protocols, Email Guard and Mail Shield usually can't tell that an email is fraudulent.
If Email Guard and Mail Shield aren't checking the widely-used SPF, DKIM, and DMARC authentication protocols for email, then Call Guard probably isn't checking the USA-mandatory STIR/SHAKEN authentication protocol for phones calls.
Checking SPF, DKIM, DMARC, and STIR/SHAKEN is the easy stuff that any scam-detection software should be doing.
I have a 1-year subscription to Avast Premium Security, but if Scam Guardian doesn't greatly improve its effectiveness then I probably won't renew my subscription.
After a first week of frustration in which Avast wasn't recognizing my Premium plan on iPhone or iPad, Avast fixed it after a call to customer support that got escalated to Tier 2 support.
The Avast feature I care most about is Scam Guardian using AI. To test the effectiveness of this feature, I connected Email Guard to an old account that receives lots of spam and scam emails. Email Guard has caught a few, but misses most, scam emails.
A telltale sign that an email is fraudulent is that it fails SPF, DKIM, or DMARC. Even after failing one of these obvious authentication protocols, Email Guard and Mail Shield usually can't tell that an email is fraudulent.
If Email Guard and Mail Shield aren't checking the widely-used SPF, DKIM, and DMARC authentication protocols for email, then Call Guard probably isn't checking the USA-mandatory STIR/SHAKEN authentication protocol for phones calls.
Checking SPF, DKIM, DMARC, and STIR/SHAKEN is the easy stuff that any scam-detection software should be doing.
I have a 1-year subscription to Avast Premium Security, but if Scam Guardian doesn't greatly improve its effectiveness then I probably won't renew my subscription.
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Steer well clear of absolute scam.
They are lucky to get one star. I purchased avast premium security today and it was the biggest waste of money I have ever known. A simple problem I forgot my Advanced account password. There is no way to reset your password. They send you round and round and round and round and round and round and round in Circles only to end up in exactly the same place where you wanted to report the problem there is no way to get a refund although they tell you that they are the biggest scammers in the antivirus industry absolute scandalous disgusting always asking for money app which you won’t get or you will just get sent round in circles again and again and again I will never ever use this company again. They are absolute thieves steer well clear.
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Refund and canceling
I can’t find anyway to email them to cancel I’ve been in a run a round for a hr don’t even think of trying this app
Why?
Always always have to pay
