Avis Car Rental
Quick and easy registration and sign in - easily navigated the site found the car size I required at a price I was happy to pay - no fuss and quick payment to make the whole transaction seemless - I would have no hesitation in recommending to family/friends and work colleagues
Peter Oborn
At long last. An really easy to use Avis app. Great that existing damage is now also recorded on the app, but what if one finds something else? Thank you.
Poor remote customer service
The app always has errors when attempting to enquiry or provide feedback with try later but when it works the customer service behind doesn't match up. Uncertain if feedback is even received as any enquires are not even acknowledged and calling is always 30 min waiting time.
Excellent
Excellent and easy to use.
Mr Obrien
Excellent App. Very easy and quick to manage and book cars from. Thanks.
ID Verification
The app is asking me to verify my ID, but fails every time. The app doesn’t seem to take a clear photo of my ID. No one at Avis Customer Service wants to help. Terrible app, terrible Customer Service.
Handy Car Hire App
Great for hires across the globe
Careful using their system
When I reserve MIA for Miami international airport it defaults to other Miami addresses. Big problem since I got charged double price when I went to pick up car.
Excellent app
App had all the information I needed for rental in one place.
Flexibility
I was able to extend the booking at short notice because my flight had been cancelled
Comfortable and stylish car fit for Tuscany holiday
We were assigned the latest Jeep Compass Hybrid for our 4 day hire with Avis Florence. The car is almost new, clean and perfect ride. The staff at the counter desk and check in and check out were courteous and helpful to make the whole process seamless. We had small hiccup with the QR code for self-help pickup that the lady at the counter sorted us out by providing the QR code via text. Highly recommended for your next rental at Florence.
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App never works
Constant errors
No upgrade
Avis have not upgraded me to Presidents Club despite me having spent over £7k in a year with them. The App is terrible and customer service is even worse.
Very flexible
Much better than so called cheaper alternatives
Alex
App is ok but payment system didn’t work multiple times
Danny
Superb app, easy to use and navigate
Excellent service
Excellent service
Motor hire
All good
Sacha Lavender
EXCEPTIONAL!!
Greeted by wonderful Avis staff .All warm&friendly,remembering me from previous visits which is delightful.A lovely lady walked me through key collection from the kiosk and attended to a modification immediately.Overall this Avis team at Alicante airport are above and beyond other Car hire companies.They EX CEL at their job with great professionalism and care for their customers.
Great team.Flawless from moment landed into Alicante.
HIGHLY RECOMMEND choosing this team and becoming a member of the AVIS loyalty programme.
Greeted by wonderful Avis staff .All warm&friendly,remembering me from previous visits which is delightful.A lovely lady walked me through key collection from the kiosk and attended to a modification immediately.Overall this Avis team at Alicante airport are above and beyond other Car hire companies.They EX CEL at their job with great professionalism and care for their customers.
Great team.Flawless from moment landed into Alicante.
HIGHLY RECOMMEND choosing this team and becoming a member of the AVIS loyalty programme.
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Wretched customer service
What has happened?? The app used to be so good but now. None of the app navigation tips provided on the Avis website actually work. Why can’t I download digitally my Avis Preferred card and save it to my wallet? The Avis website FAQ gives clear instructions on how to do this - but they don’t work (error message ES215). When you try to leave your number on the helpline for a callback - as suggested - it’s not possible. You wait for 35 minutes on hold and then the line hangs up!!! Truly awful
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Love Avis, Hate the app!!!
Avis are wonderful - great cars, lovely staff… love dealing with them; BUT please sort your website-app out. On several occasions I get error messages when I try to cancel bookings. As I type, I’m patiently waiting for the app to correct itself so I can cancel a booking without having to contact their customer service phone line. Sort your app please as it really lets you down
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