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Aviva DigiCare+ Reviews: Is It Legit?

Aviva DigiCare+
🌟 Lifestyle

Customer Experience

Positive experience25.0% of reviews
Neutral1.7% of reviews
Negative experience73.3% of reviews

~ Based on 60 written reviews from the US App Store.

Is Aviva DigiCare+ Safe?

Aviva DigiCare+ appears safe based on user ratings. AppsHunter Safety Score for Aviva DigiCare+ is 93/100.

This assessment is based on 2,012 user ratings, with an App Store average of 4.7/5.

Is Aviva DigiCare+ Legit?

Aviva DigiCare+ appears to be a legitimate app. AppsHunter Legitimacy Score for Aviva DigiCare+ is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Mrs Natalie Alexander

am very disappointed with my session. Liz gave me very little time to explain my concerns, and almost immediately after hearing some of them, she told me that she couldn’t help me and that I needed to continue working with my GP.

I was at least expecting some practical advice or guidance that I could use, but instead, the session was ended without any meaningful support. I left feeling disappointed, as I had hoped for a more thorough discussion and some helpful recommendations.
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Nnatsalex

Response from developer

Morning, It's disappointing to hear you left your session feeling disappointed and that you didn’t feel you had enough opportunity to explain your concerns. We understand you were hoping for more guidance and support from the appointment. Thank you for taking the time to share your experience and feedback with us.

Can't get past the medical profile

I think in theory this app is meant to be amazing, but I can't get past making the medical profile section. That's the only page it will open to, and I've completed the profiles so now what? Very frustrating as I'm trying to explore what's available to me
HHelzMalone

Excellent service Dr Malik

Great service
EEddz2456247

Can’t login

Can’t login to the app and couldnt assign a new member to my policy before that. App is completely broken
LLelatu

Can’t log in to the app

Logging in just takes me to a website and never logs me into the app
QQuantumValue

Seems a common problem

Can’t access Health Check results via app or webpage.

Obviously a common issue that Aviva can’t be bothered fixing.
PPB7062

Unable to see anything

When I log in it just takes me to my policies! Not helpful. Re installed app still doesn’t work
11985Titch

POS

I don’t know what happened but now the app kick me apt all the times and when I try to login use the browser and give me nothing. You need to fix this immediately. What a shame.
JJJano Joyce

Useless

Can never access the app. Just takes me to the Aviva app
Ssp8210

No longer works

Does not take me to the benefits page anymore. Diverts straight to Aviva insurance site
SScarafile

App doesn’t work

I have tried repeatedly to get into the app. But I just get caught in a loop, logging via in but unable to access the digicare+ app itself. I am not alone in having this problem. The developer really needs to sort this out.
Wwestnab

Directs to Aviva workplace/policy menu

Every time I log into the app it directs me to Aviva workplace and shows my policies but cannot get onto the digicare+ to access the benefits. The only way I have got it to work so far is installing and re-installing the app and it usually works first time to get into digicare+ but second time accessing the app the same problem above occurs.
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MMLyndsay

Response from developer

Hi there, Thank you for your feedback. Please contact our team via digicaresupport@squarehealth.com, and they'll do all they can to investigate and provide a resolution. ~ Aviva Social Team

Aviva Healthcheck

I used to be able to order my annual healthcheck (part of life assurance) on the app. This appears to have gone. Can someone advise please as I can’t see any way to contact you
KKattar

If only it worked

Occasionally I manage to log in to the app but mostly it just logs me in to the Aviva website and shows me my policies. It’s not helpful for it to open a webpage- if I had wanted to look at my policies I would have gone there myself. Now can’t see my health report as can’t actually get on to the app. Would be even more frustrating if I was trying to use it to contact a healthcare professional! And yes I’ve already tried uninstalling and reinstalling the app. Maybe the developers could try actually fixing what is clearly a common fault?
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BBabooonlooon

Response from developer

Thank you for your feedback - we can see that this has been a frustrating experience for you. Please feel free to contact our team via email 👉 digicaresupport@squarehealth.com, and they'll do all they can to help. ~ Aviva Social Team

Log in but no access to the app

This app is very faulty. I have tried many time to log in and it only opens a website with no app access. No idea how to access my health check results!
Jjudeee23

Logs you out when you press X

Received Email from Aviva telling me how to access blood test results in this app. I hate this app, logged out twice by pressing the X on my profile screen whilst trying to hunt for the menu option described in the email. Did the email mean DigitalGP app? No , tried that too. Honestly this Digicare+ app feels like a version 1 from 10 years ago I using it.
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CWClive Wall

Response from developer

Hi Clive, Thank you for your feedback. Please try uninstalling and reinstalling the app, as this often resolves the issue. If the problem persists, you can contact our team via digicaresupport@squarehealth.com, and we’ll do all we can to help. ~ Aviva Social Team

Broken app

Sadly the app doesn’t work on latest iOS with iPhone 17 pro max. You are redirected to login on the website, login then the website remains and doesn’t redirect you back into the app logged in, as it used too. No way of logging into it.

Great app when it works but currently useless.
HHenrymuk

App closes when emailing doctor's notes

The app automatically closes when emailing doctor's notes. Deleting the app and reinstalling doesn't help. There's no other way to export this.
PCPhilipe Correa

Unfunctional

The app doesnt let me log in with the log in details i previously generated, as i get an error message about access and wont let me reset my password as i get a different error message. When contacting the help team, they requested details about which app is installed (ie digicare+, OS, policy details etc but then reply by unhelpfully asking me to check which app i have installed. I already provided this information, surely better to ask what version of the app i’m using at a minimum?
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Ppublicsectorworker

Response from developer

Thanks for your feedback, and we're sorry for any inconvenience caused. Please could you try uninstalling and reinstalling the app? This can sometimes resolve the issue. If this doesn't work, please email us digicaresupport@squarehealth.com, and we’ll do all we can to help. ~ Aviva Social Media Team

GP appointments

This service is brilliant, I went to booked a GP appointment at 7am and was seen and spoken to at 9am with a prescription, the doctor was amazing x
B2Bleu 2017