Can't get past the medical profile
I think in theory this app is meant to be amazing, but I can't get past making the medical profile section. That's the only page it will open to, and I've completed the profiles so now what? Very frustrating as I'm trying to explore what's available to me
Excellent service Dr Malik
Great service
Can’t login
Can’t login to the app and couldnt assign a new member to my policy before that. App is completely broken
Can’t log in to the app
Logging in just takes me to a website and never logs me into the app
Seems a common problem
Can’t access Health Check results via app or webpage.
Obviously a common issue that Aviva can’t be bothered fixing.
Obviously a common issue that Aviva can’t be bothered fixing.
Unable to see anything
When I log in it just takes me to my policies! Not helpful. Re installed app still doesn’t work
POS
I don’t know what happened but now the app kick me apt all the times and when I try to login use the browser and give me nothing. You need to fix this immediately. What a shame.
Useless
Can never access the app. Just takes me to the Aviva app
No longer works
Does not take me to the benefits page anymore. Diverts straight to Aviva insurance site
App doesn’t work
I have tried repeatedly to get into the app. But I just get caught in a loop, logging via in but unable to access the digicare+ app itself. I am not alone in having this problem. The developer really needs to sort this out.
Directs to Aviva workplace/policy menu
Every time I log into the app it directs me to Aviva workplace and shows my policies but cannot get onto the digicare+ to access the benefits. The only way I have got it to work so far is installing and re-installing the app and it usually works first time to get into digicare+ but second time accessing the app the same problem above occurs.
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Aviva Healthcheck
I used to be able to order my annual healthcheck (part of life assurance) on the app. This appears to have gone. Can someone advise please as I can’t see any way to contact you
If only it worked
Occasionally I manage to log in to the app but mostly it just logs me in to the Aviva website and shows me my policies. It’s not helpful for it to open a webpage- if I had wanted to look at my policies I would have gone there myself. Now can’t see my health report as can’t actually get on to the app. Would be even more frustrating if I was trying to use it to contact a healthcare professional! And yes I’ve already tried uninstalling and reinstalling the app. Maybe the developers could try actually fixing what is clearly a common fault?
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Log in but no access to the app
This app is very faulty. I have tried many time to log in and it only opens a website with no app access. No idea how to access my health check results!
Logs you out when you press X
Received Email from Aviva telling me how to access blood test results in this app. I hate this app, logged out twice by pressing the X on my profile screen whilst trying to hunt for the menu option described in the email. Did the email mean DigitalGP app? No , tried that too. Honestly this Digicare+ app feels like a version 1 from 10 years ago I using it.
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Broken app
Sadly the app doesn’t work on latest iOS with iPhone 17 pro max. You are redirected to login on the website, login then the website remains and doesn’t redirect you back into the app logged in, as it used too. No way of logging into it.
Great app when it works but currently useless.
Great app when it works but currently useless.
App closes when emailing doctor's notes
The app automatically closes when emailing doctor's notes. Deleting the app and reinstalling doesn't help. There's no other way to export this.
Unfunctional
The app doesnt let me log in with the log in details i previously generated, as i get an error message about access and wont let me reset my password as i get a different error message. When contacting the help team, they requested details about which app is installed (ie digicare+, OS, policy details etc but then reply by unhelpfully asking me to check which app i have installed. I already provided this information, surely better to ask what version of the app i’m using at a minimum?
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GP appointments
This service is brilliant, I went to booked a GP appointment at 7am and was seen and spoken to at 9am with a prescription, the doctor was amazing x
Dr Jonathan Lari
Just had an excellent consultation with Dr Lari - put my mind at rest and gave me good common sense advice. Thank you